"Ordered tires at the Oakdale MN location. 45 minutes later got a call saying they couldn’t get the lug nuts off one tire. They derided to let my husband try it look at it. He drove home 40 minutes in a snowstorm, got them all off in 2 1/2 minutes and drove back 40 minutes to get the tires put on. A full tire service station does not have capable people that are educated or tools , able to remove lug nuts or a manager with ability to figure out something. All these people should be fired. How unprofessional. "
"Ordered $200 worth of gift cards on November 25. This is Dec.6 and have not received them or a shipping confirmation. I called last week and after a 20 minute wait was told they were sent Dec.1. Still have not received. No one replied to email requests and no one answers phone after 25 minutes! Don't order gift cards from Fleet Farm on line! There is NO customer service. "
"Being a Fleet Farm rewards member I was able to order 11-24-21, a day earlier then most for the Black Friday.
Placed my order for 2 Black Fish coats On Sale for $79.95 ( reg price $199.95)and in stock!! yay right!!
Then I told my buddy about it the next day and he also ordered 2 coats for $79.95 ea for himself and his dad.
Today 11-29-21 he got both of his coats that he ordered not being a rewards member and I got an email saying my order was canceled because they ran out of stock? What?????
I placed my order a day earlier and got a big fat "O"!!!.
Fleet Farm will never get another penny from me and I told them today to stick my so called rewards membership up there you know what!!!!!!!!!!!!!!!!!"
"Went online at 7;55pm for their Rewards members only, early on line sale beginning at 8:00pm. The circular I received from the West Bend,WI store, had Black Friday sales splashed all over it. I was interested in the T Fal 20 piece cookware set for $49.99. The item normal price is $119.00..so a savings of $70.00. The cookware was sold out prior to 8:00pm and when I tried to contact customer service the via phone the line was busy and their online site had crashed. What a scam."
"Placed an online order and four days later received an email that my order was cancelled with no explanation as to why. Called customer service and waited on hold nearly 20 minutes to be treated with incredible disdain - it is as if they simply don't care if customers are pleased or not. I have never been treated so rudely by anyone in customer service. Further, I was instructed to call to verify inventory availability in advance of completing any Internet order. This is so bad. If you cannot manage inventory properly you should not operate an e-commerce site. Really sad that any organization can be so poorly run."
"Only received one pair of shoes. Ordered two. Called customer service. No problem sent me the other pair next day.wonderfulyoung lady on phone. You people are great.love the shoes too. Check it out order number mw5699175. Good brand of shoes. Have bought deer stsgs for years. At the price. Good quality. Thank you."
"I went to ff in siou. Falls sd. Pressed button for help. No one came. Went desk at cs. Boy said no one is here to help you. Asked if he could call manager. This kid said no one is here to help you and I'm new so I don't know how to help you either.
I was only looking for a ladder. Its not that hard people. Clearly, you just don't want to help even though this is exactly why you get 14 bucks an hour. FleetFarm-you do one thing perfectly and thats at failing your customers. Clap, clap!"
"Nothing is ever in stock. Employees are useless. Online orders that say the items are in stock get canceled with no explanation. Terrible store now. Really sad that such a great store can get run into the ground."
"Although package arrived in a reasonable amount of time, they weren't what I expected, sizing is way off. I ordered a medium and a large and as I wasn't sure what their sizing would really equate to. When they arrived one seemed more of a small and the other a 3xl as they were so so extremely different. The one pair is way too large even for my husband who has larger hands to wear and the other pair was fine for me, but I really would need something in between (which is possible if you could see and try them on you would understand). So maybe there was an error in their tagging, but if not then definitely in quality control. Will look elsewhere for a pair to replace the ones with the hole. "
"Took them 5 days to cancel my order with no explanation as to why it was cancelled.
Checked their website and item was still showing as available to ship to home.
Customer service says item is out of stock and that they do not do real time updating on the website so anytime you order things that say they are in stock they may be out of stock.
Customer service refused to remove my information from their system despite repeated requests.
If a company can't control their inventory data why would anyone trust them with the information garnered during an order?
Terrible service and company is not on top of their inventory."
"I purchased something online for my friend for the holidays, and he was sent the wrong item. I contacted them right away, after being on hold for 2 hours I gave up. I sent them various emails and called various times, and no answer. Very dissapointing. "
"Was having an issue with a prepaid order, called the customer service desk to speak to a manager. Once I was connected with the management office i was told all the managers were too busy to speak to me and I should call back later. I have been sitting for 45 minutes and nobody can find resolution or give me answers. I can't even leave since I have $500 in product I paid for. Somebody should add the term customer service. To there handbook. I am done with this place after being a faithful customer since the 80"s
"
"I loved shopping at Fleet Farm when I lived in Wisconsin. I now live on the west coast so I tried fleet farm.com I placed an order and got a “confirmation” on 12/3. Still haven’t received the shipment. Emails through their “contact us” link fail. Was on hold for thirty minutes yesterday before giving up. My next correspondence will be directed to their CEO, John Schaefer. "
"I ordered an item online and later received an email that the order cannot be fulfilled. Yet, it is on sale at the same moment on their website. Weeks later I received an email for feedback. I left an honest reviews so they can learn and be better. Then I received another email that my review was "moderated" and asked me to revised my bad rating. So all the reviews you see on their site are only good because the bad ones are removed. This is my first and last shopping experience with this horrible seller. My order was not the only one that got screwed. There were many after reading from other buyers' cancelled orders."
"Ordered a gift for Christmas on November 26, 2020. Received an email saying it shipped on November 30th. My account was charged December 1st. It's December 29th and I still don't have it. Called customer service and waited over 45 minutes to talk to some one, She said it must be lost in the warehouse. Fed ex received a label but no package. Now I'm on hold 53 minutes waiting to talk to someone. Plus I sent customer service an email, never heard back from them either. This is the worst customer service I've ever had in my life!!!!!!! Very poor for ordering online and obviously getting in contact with customer service. Apparently a lot of people are having problems that it takes this long on hold to talk to someone or they only have one person answering calls.... RIDICULOUS!!!!!!!!!! WAITING OVER AN HOUR NOW"