"GOOD TO DO BUSINESS WITH. NO SURPRISES!"
"Nice, compact hub, works great. Way worth the price (when on sale) for sure. "
"Good prices, Shipping is fast."
"This is one of my favorite places to shop online. Low prices, and really good daily specials. Everything I've ordered from them was good quality, arrived on time, no problems. Some items ship directly from China, so shipping can take a while, but they always clearly state the expected shipping time."
"I have ordered twice, and each time I have to call in the order. It seems when clicking on the cart link, the cart goes back to "0" items no matter how many items I order. A real PIA!
Respects,
Richard"
"Site with incredible deals. My headphones sound very good for what I bought it for. The order process, prompt shipping, adequate packaging all add up to a generally pleasant and painless experience."
"Recently purchased Sony PS3 controllers from this website. Package arrive late and there is no package for each controller. All controllers are put inside a normal plastic bag which normally used for food package. No sign shows it's from Sony company.
Contacted customer service online, and they said "At Meritline.com, we offer a 100 % customer satisfaction guarantee. Our customers can apply for a return that is easier than ever. Please email your RMA request to ****@****."
After sending email twice, no reply."
"Basically, most of the merchantdize are far cheaper than the other website, but the problem is that shipping is extremely slow, usually 3~5 week. Also the customer service is not bad. Haven't met any of other problem in this website."
"Company is so cheap crying for $20.49
order ink they did not deliver ,say no suite # ,
Bad customer service ,before buying please careful .no regarg for customer service "
"meritline maximizes profit on defective products by using stall tactics when you ask for an RMA. I've been asking for an RMA for 3 days. I ordered a refurbished WDTVlive plus internet tv (netflix) streaming device. The problems I experienced are not unique. I just want an exchange, not even a refund.
The Email transcript that shows these tactics follows:
****@**** ****@****
March 6, 2012 8:09 PM
to ripped_off_by_meritline.com
Dear Ripped Off
Sorry for the incovnience.For this problem,we advise you can firstly contact Phone Number:1 ***-***-****
Website:www.wdc.com for technical support.If it still does not work for you,please let us know.Thanks.
If you have any question, please feel free to email back.
Best regards,
Daisy
Customer Service Representative
www.Meritline.com
Meritline.com: Huge selections of DVD/CD Media, Ink, Memory, Bags, etc.
**Please include all prior email correspondence in your reply so that we may better serve you and provide you with a more timely response.**
----- Original Message -----
From:Ripped Off by Meritline.com@ripped_off_by_meritline.com
To: ****@****
Sent: Tuesday, March 06, 2012 7:21 AM
Subject: RMA please (Thread:129600)
I have responded to your request for details of the defective product. Please send me an RMA number ASAP.
-Ripped Off by Meritline.com
On Mar 5, 2012 12:00 AM, "ripped_off_by_meritline.com@ripped_off.com" wrote:
There is no video output after the splash screen displays on any of the three outputs.
Please send me an RMA number. The unit is defective.
- Ripped Off by Meritline.com
On Mar 4, 2012 11:32 PM, "****@****" wrote:
Dear Ripped Off by Meritline.com
Sorry, please reply back to tell us the details of your problem you encountered, we will work on this issue nce we receive your reply. Thanks.
If you have any question, please feel free to email back.
Best regards,
Daisy
Customer Service Representative
www.Meritline.com
Meritline.com: Huge selections of DVD/CD Media, Ink, Memory, Bags, etc.
**Please include all prior email correspondence in your reply so that we may better serve you and provide you with a more timely response.**
----- Original Message -----
From: Ripped Off by Meritline.com@ripped_off_by_meritline.com
To: ****@****
Sent: Saturday, March 03, 2012 2:45 PM
Subject: Fwd: MERITLINE.COM Receipt (Thread:129600)
This unit is defective. Please send me an RMA.
-Ripped Off by Meritline.com
-------- Original Message --------
Subject: MERITLINE.COM Receipt
Date: 24 Feb 2012 22:32:30 -0800
From: MERITLINE.COM
To: Ripped Off by Meritline.com@ripped_off_by_meritline.com
MERITLINE.COM Receipt
*** PLEASE PRINT RECEIPT OUT AND RETAIN IT FOR FUTURE REFERENCE ***
Order Number: 6619620
Customer ID: 107009110
"
"This company sells junk from China. I spent $58 on soap dispensers. 3 of them worked for a week, while the other one never did work.
Beware - this company has only a THIRTY day return policy.
You're better off going to Bed Bath & Beyond than ordering from this company. BBB will at least exchange a faulty product, and they don't sell cheap junk!"
"Meritline has refunded my payment. Thanks, All is good. "
"Their prices are good. Their products are mediocre, and their customer service is next to useless."
"Excellent pricing, good variety of items. The survey is poorly though out though as it should have the order number and date for the item. The order/invoice number I used was made up and the date was guessed at. The item purchased was a Skyline wireless mouse which has been working fine so far- tho usage has been limited."
"I've dealth with Meritline for several years and always been pleased with their service. A recent problem, however, was the first opportunity I had to evaluate their Service After the Sale.
Part of a recent order was to be shipped from China, and was to arrive in 2-3 weeks. A couple of days after the 3 weeks I emailed them to let them know that it had not arrived yet. I got a reply from their customer service department within 24 hours asking me to confirm my shipping address, and a followup email within a day asking if I wanted a refund or replacement of the item.
I was very impressed with Meritline's promptness, pleasantness, and fairness. I would recommend them to a friend!"