"Do not expect a positive experience from Madison Seating.
1. Their website indicated 10-14 business day lead time, however it actually took nearly 3 months. I was given 3 lead time updates along the way, all of which were woefully inaccurate. In the end, they sent me a chair different than the one I ordered.
2. The chair, listed as "Highly Adjustable," did not include all of the adjustment features pictured on the website.
3. During the course of the nearly 3 months I waited for my chair, they reduced the price of the chair listed on their website, however they refused to honor their own lower price and charged me the higher price.
4. Their "Money Back Guarantee" is a joke that will cost you significant $$ if you try to return your item.
5. Their customer service was quick to respond to emails, however the information provided was not helpful and was some combination of ill-informed and misleading.
"

"It was so easy to order my new chair on Madison Seating. It arrived within a week. I went with the HOWARTH ZODY OFFICE CHAIR, it was clearly easy to put together as most of the chair was already assembled. This chair is great , i'm at my desk 10 hours a day and i can already feel the relief in my back and spine.
Thank you madison Seating. John in Texas."

"I ordered a leap chair from Madison through eBay. The chair arrived with broken lower back support. Upon discussing the issue with the customer support, they offered a discount on existing chair, or a new chair replacement and asked for a review. I opted for the latter and the new chair arrived in a week. The new chair doesn't have any issues, and I am happy with the support they provided. "

"Ordered a Steelcase Leap chair from Madisonseating. The chair arrived with damages on the backrest, armrest covers, and faulty lowerback firmness support. I talked with Customer Support from Madisonseating, and they responded really quickly through email! They offered me multiple options such as 60% credit back and allowing to keep the chair. I told them I wanted to exchange the chair for a new one and return the old one. Then they finally considered for me to keep the chair I currently have in possession and can receive a new chair free of charge! Hopefully I will receive the chair. "

"I purchased a desk chair from Madison Seating which arrived missing a screw and the back cushion slightly unattached. After contacting the customer service department in hopes of the opportunity to send back the chair for repair or exchange, I was shocked to find out that they would be sending me a brand new chair *without* even asking for the old one back! Needless to say, I am very grateful for such amazing customer service as it both eliminated the hassle of packing up such a large item AND provided us with an extra mostly functioning chair that we can try to fix ourselves. Thank you, Madison Seating!"

"Hi
I ordered herman miller aeron chair on DEC 17th. I was hoping that the order would be placed and they will start shipping. I expected shipping delays because of christmas. But was still hoping that they at least shipped it by now. Seeing no status update or any updates to the order tracking I got alarmed. So Jan 4th I tried to contact them. Basically there is not a person you can get on the phone no matter how hard you try. I resorted to emailing them. They replied back to the order status with the following email

"Dear Valued Customer,

We have had some delays due to the Corona Virus outbreak, as our website indicates.

We hope you and your family are staying safe during this crisis.

This order is scheduled to be shipped out by Mid/Late January. Tracking will be emailed once released.

PLEASE NOTE: Shipments may be released sooner than the anticipated release estimate. Unless the order is canceled, all orders will automatically be released when available.

You will only be charged for the transaction prior to its release.

Thank you for your patience and understanding.":

Note that there is not even an acknowledgment that they have actually accepted the order and will ship once the supply is available. At this point they reserved all the right to cancel the order (your order is not even confirmed). So you have to wait a month and a half before even knowing you have a confirmed order or whether they even will accept your order. I would never shop with them, knowing that it will be easily 2 months before they even confirm your order. Save your time and money with merhcants that provide better customer service. "

"I purchased a really great chair at an extremely competitive price. Unfortunately, the chair was damaged in transit. MS responded very quickly and will be replacing the chair for me without any hassle, which I appreciate!"

"If you want a great deal on a quality chair, Madison Seating is a go to. The only tradeoff is lack of instant gratification but you will pay a great premium for that. My purchase involved a customer service requirement as the first shipment arrived totally destroyed by the freight carrier. This is no fault of Madison Seating but required me engage the service side of Madison for help. They were responsive with email and I found their email correspondence to be all business with even a touch of humor (risky with email). Not sure that some wouldn't find it off-putting, but I found it knee slapping hilarious. My replacement chair arrived today - Perfect! I have no problem strongly recommending Madison Seating."

"Purchased 2 chairs and one was broken in shipping. Madison seating was quick to respond to the claim and quickly shipped a replacement. Excellent customer service."

"I purchased two like chairs and received one with a slight problem. Customer support moved quickly to resolve the issue without causing a headache on my end."

"I had an issue with a chair I ordered. Customer service responded quickly and to my satisfaction. "

"I had a problem with a chair I purchased and they immediately responded and made a quick resolution. Excellent customer service. "

"I have had two issues with the chair that I purchased from Madison Seating. Both times, their customer support responded promptly with clear instructions to resolve my issue. The second time they offered to replace my chair at their costs. "

"I received my highly anticipated new office chair yesterday. Unfortunately it was damaged (likely in transit based on damage to the packaging) When I reached out to customer support with pictures, I received a response within 30 minutes and the company offered to send me a replacement chair right away. Hassle free and doing the right thing by the customer. It is a pleasure to receive this level of service and care and I am looking forward to my new (undamaged) replacement."

"I ordered 2 chairs from Madison Seating and unfortunately one of the two arrived damaged. Their customer service was responsive, worked through different options, sent me replacement parts, talked to me directly, emailed me, etc. Unfortunately, the chair was too damaged to fix on my own and they have now agreed to send me a replacement free of charge. I feel like they did their very best to find a solution that worked best for both parties but when they could see that the chair was beyond mild fixes, they didn't hesitate to do what is right for the customer and make right by sending a replacement. The only thing that would have made this experience better is if both chairs had arrived without damage (not Madison Seating's fault) and I didn't have to spend weeks in conversation/problem solving with customer support. Outside of the customer service realm, my Steelcase Leap V1 chairs are fantastic!"