"Macy's, a big retail company with poor processing!

Month 1

Bought a watch in Fort Lauderdale. I come from Toronto. Customer service representative comes up and says 'hey! you'd get 20% off if you apply for Macy's credit card.' I agreed, she asks for a form of identification and I proceeded to pass her my driver's license.

Month 2

Received the billing statement in Toronto. I tried to log in but to no avail. I called them explaining the situation. Apparently they require your social security number when and if you apply for their Macy's credit card. But all the CSR needed was my DL which did not have my SSN on it so how did she create the account? I did get the 20% discount as well which is odd. So no matter, I asked the CSR on call for the SPECIFIC amount to write on the cheque, he relayed the info, I wrote the cheque and sent it to their PO in Louisville.

Month 3

Apparently it takes 3 weeks for my cheque to reach them and another week for their statement to arrive. So, this month's statement reflected a late fee and the remaining balance for the watch. No matter, I understand. I called them, asked for the SPECIFIC amount to write on the cheque this time with the additional late fee. Emphasized that the amount their CSR told me to write the previous month was wrong for confirmation. I wrote the cheque and sent it to their PO in Louisville.

Month 4

Received the billing statement. Apparently I'm hit with a 'Minimum Interest Charge' since I 'split' the bill. But hey, I just followed what your CSR told me to write. So now I call them, CSR waived the late balance fee. I ask for the THIRD time for the SPECIFIC amount to write on the cheque, this time his manager told me. Feeling assured, I write the cheque and sent it to their PO in Louisville. And yes, amount inclusive of the interest fee.

Month 5

Apparently my watch has been paid for after 5 months.. Macy's being an MNC in a **** RETAIL industry are unable to take my credit card info to charge me on the spot? Ok. So month 5's statement fee includes that 'Minimum Interest Charge' and I am furious now, I called them, CSR grants my request to waive the interest fee of $5.80. CSR tells me a confirmation letter will be sent the following month. Ok, I mean you can send an Email but sure. Now I wait for month 6.

Please note I did request to pay on the spot, got rejected twice and cajoled to pay online. Probably a push play to get customers to try their "e-commerce initiative."

Macy's if you do read this, screw you. You guys just bred a hater for life. As a business owner, invoicing clients and charging them is commonplace to me and done daily. But Macy's? A conglomerate? Plain incompetence."

"I ordered a few pants from Macy's. The order took weeks to get here because it got damaged through shipping, was sent back to Macy's by FedEX, and Macy's replaced some of the damaged items. Well, a few items NEVER even got to me. Yet, Macy's never refunded me for items I never received. They also kept emailing me to return the damaged items or they'll charge me, although I never even got the damaged items as FedEX dealt with it before it even got to me. After calling Macy's customer service separate times in the past 2 months, I still haven't gotten refunded for merchandise that I haven't received. This is fraudulent. I'm extremely disappointed by this service. "

"I called customer service about email gift cards that were not received even though I had an order number listed on my online account. I was on hold for 30 minutes and then sent to wrong department and cut off. I called again and waited another 30 minutes to speak to a supervisor who then wasted another 30 minutes of my time giving me no answers. He then suggested he would replace the order for me and again put me on hold while he said his website was loading...
Meanwhile, I again placed my own reorder but left the phone on speaker to see out of curiosity just how long this supervisor needed to find a happy Birthday e gift card. Suddenly, (I kid you not) the call changed to a greeting from Sears asking me if I wanted to schedule a repair.
Macys is going downhill. "

"I purchased a couch & love seat from Macy's and it was not the same as the set in the store. The one in the store was very comfortable and the one delivered was very hard and uncomfortable. The total with delivery and taxes was over $1,718.00. So, on the day of delivery I called to tell them I am not happy with the purchase and wanted it returned. They said that it was a preference return and that I would have to pay a 15% restocking fee to return the set plus shipping would not be refunded. So, it cost me $300 for the furniture which is not the same as the furniture in the store.

Hopefully, my credit card company will be able to help me out on this. DO NOT BUY FURNITURE FROM MACY'S.
"

"We purchased over $6,000 of Macy's furniture in Dublin Ohio and decided to also purchase the Worry No More Warranty. What a mistake! One of the items we purchased was an office desk for our home. On the desk top there is about 30 inches of leather in the center, and about 15 of wood on each side of the leather. As I was moving a lamp, I accidentally tore the leather in a spot. "Accidental damage" is covered with the type of Worry No More warranty coverage I purchased. I reported the problem per my warranty. A technician came out to assess the damage. He reported to the warranty company that the damage was a peel--not a tear. Now it looks like we're dealing with semantics, doesn't it? A tear or a peel, it was still accidental damage. When I reviewed the specifics of my warranty, tears are covered, while peels are not mentioned. This semantical game is how they get you. My accidental damage was denied. I contacted Worry No More a number of times (even speaking with two supervisors), but to no avail. While some warranties are worth buying and are covered in a reasonable fashion, Worry No More is not. Don't be fooled into getting it. Also, shame on Macy's for partnering with such an unethical group. "

"Macy's had 45-piece Frango chocolate for $8.99 online and expiration of the sale at the time I placed my order was over 5 hours left. I ordered 3 boxes and received only one. They said sorry for not being able to fulfill the order. I check their site and they had plenty of them for sale with higher price. It is so sad that they don't stand behind their advertisement promise and leave their customers dissatisfied. I lost trust in their online services. I will not deal with such unpredictable store. "

"Spent about 1-hr looking for a ring/bracelet combo at the Macy's online Store.
They need to have more filter categories (particularly ring size)

14 Dec 2017: Ordered Ring and Bracelet Combo, CC Charged $657.80
15 Dec 2017: Call from Macy's verifying purchase & delivery address
16 Dec 2017: Email from Macy's saying they are cancelling the ring portion of the order because they do not have it in stock...or... I can delay the whole order for 2-3 weeks until the ring is back in stock.
17 Dec 2017: Email notice that the entire order has been canceled.

Email #1: Notice from Macy's canceling the ring portion, saying they will not charge for it. (16 Dec 2017)
Email #2: Confirming the cancellation of the ring and I will not be charged $208.81 (CC was charged $657.80 14 Dec 2017)
Email #3: Notice the entire order has been canceled (Ring and the Bracelet) and my CC will not be charged $448.99
I add up the two email notices, they equal $657.80, very good.

Called Macy's customer line ***-***-**** to confirm everything.
Customer service tells me that the bracelet portion of the order is not canceled, it has been shipped and I should be receiving it within two days.

ISSUES:
#1 - Do not sell things you do not have in stock.
#3 - Do not charge for Items you have not shipped.
#4 - Fix the sales/inventory process, Macy's verified and committed to the sale then could not deliver.
#5 - Fix the Macy's back office data/communication/inventory glitch (how much revenue and merchandise is Macy's losing or having stole because they have poor accountability)

Macy's should outsource their OnLine sales to an organization like Amazon.
Macy's should have their OnLine sales division review the eBay sales and standards videos and develop their platform from there.
I have zero confidence in Macy's to fulfill orders now, and have gotten a glimpse at their internal process, investors beware.







"

"I ordered an Apple Watch on 11/27 and was very excited to receive it for a Christmas gift. The order said it would ship in 4 business days. I checked every day on the order to confirm if it had shipped early to be sure that I would be home the day it arrived to get the package. On the 4th business day (12/1) the status still had not been updated online and still showed processing. I called the customer support line that day to confirm the shipping and they promised it would be out that night and that I would get shipping confirmation as soon as it went out. By 2 am (12/2) it still had not shipped so I called again. The customer support said that they would contact the warehouse if I would hold. After a few minutes the lady came back on saying that it had shipped and I should be receiving the shipping confirmation in 24 hours. By 8 pm on 12/2 I still hadn’t received confirmation and that status on my account still said processing so I called once again to customer service. That rep told me that the item hadn’t shipped and would not ship until Monday (12/4). I asked if he could change the shipping free of charge to send at a higher priority so that I would receive it in time to give as a gift next weekend. He said that because it was already processing that he could not. So I asked to speak to a manager. I was transferred to someone else that again said they couldn’t upgrade shipping. So I asked to cancel the order since the money had been out of my account for 5 days now and my item had not shipped by the promised ship date. He put me on hold and then came back saying no, so I asked to speak with someone higher than him. He put me on hold and then told me that he would call me back in 15-20 minutes with a direct transfer to his manager. That was nearly 18 hours ago and still no call back, no shipping details and the money is still out of my account. "

"I ordered 3 watches only got 2 watches 1 missing. But got some bodyelse order and the receipt have 2 item but only saw 1 necklace in the large box .I called customer service many time and reported the issue. I return it UPS it’s having issue because wrong order number wrong customer.I ended up return to store they ask for 2nd item I told only little tiny necklace in the large box.And costumer service made phone call for awhile and I have told me they will return the necklace to the customer that haven’t receive there . And I asked do I get any receipt to say I’m return item? but they can’t do any thing about it . I still get email that I need to return the item. Ok I went home and the next day I got charged for $151.44 for $29.99 watches that I ordered the 1st time that’s I haven’t receive yet . That’s **** me off! than anything they are should do and fix that! Order online should be easy way to purchase and should have the UPS Label ready for customer to return there item. And customer service should report any thing that should be done . I called that’s the service failed so many ways! But I got my watch now . Thanks goodness! Hope Macy’s will fix that. Hope my story help the service do better job ! "

"I go to Macy's for all my casual clothes. Prices are usually on the steep side but if you take advantage of any promotions, you can get a pretty good deal. There's a location conveniently located near my local mall so i can order online and pickup in the store. So far i can't complain. "

"My story sounds like another here regarding a Sterns & Foster Mattress warranty through Macy's. Mattress not yet seven years old; called and a third party came out to "evaluate". Said nothing was wrong, despite large dents in mattress and box spring being loud. After complaining after visit (a couple of weeks) Macy's decided to honor the warranty. Then told us that we need to use the Macy's "store credit" "within 30 days" or we will "lose it" (credit). I had my Prepaid Legal attorney call and finally got the truth which was either the store credit or a cash check for total refund. I had to pay for the new mattress up front despite the "store credit" and then they sent the refund check to the wrong address which was my prior address to moving last year. JUST RIDICULOUS. I should have gotten paid something for my time and aggravation of making sure they do their jobs and honor their warranties."

"The delivery service was wonderful. First, received an email to confirm the delivery date of my chair; then received an email three days out from delivery to reconfirm the date. Yesterday, I received a message with the two hour window for the delivery and a chance to adjust that if needed. Today, I was called by the driver within that timeframe and told he was 10 minutes away (I was impressed). When the truck arrived, the driver Pedro came to my door, gave me a copy of the Delivery Commitment Checklist and then he and the other crew member (Jay) brought the chair into my home, set it up, and placed it exactly where I wanted it. As I was finishing this customer survey, I also got a call from the Macy's store (Silverdale, WA) where I ordered the chair, and they were checking to see if I was satisfied with my chair and the delivery process. I assured them I was. Great customer service, Macy's!"

"The Macy's website let me place an order online for items that were not in stock. They should let customers know up front before checking out. The items that I ordered that actually were in stock already shipped, but I would not have placed the order in the first place without the aforementioned out-of-stock items - I want to cancel or return the entire order but it's not worth the effort."

"Purchased a memory foam warranty with their optional 10 year warranty. 7 years later three was a major problem. when I called was told they would not honor the warranty as the mattress was too old???????

I explained that it was only 7 years old and the warranty was for 10. They than claimed it was sold through a third party and that they would not honor it. When I told them they sold it to me and they never STATED AT THE TIME OF PURCHASE IT WAS A THIRD PARTY. I WAS TOLD THAT THEY WOULD NOT HONOR THE WARRANTY THEY SOLD ME AT AN ADDITIONAL CHARGE!

I supposed that when you are going down the drain like Macy's is you must find ways to conserve funds and NOT HONOR LEGAL COMMITMENTS. I supposed they need to conserve funds to pay bonuses to the executives who are bankrupting this once great store.

Will never buy from Macy's again rather shop on line or at Costco where they have customer service not dis-service like the once great Macy's

Will not shop here any longer "

"Recently purchased 2 leather recliners ($1000/ea on sale)! Chairs that were delivered were vastly different (measurements more 1-1/2" different than store model). Called within 3 hours to request they be picked up- will charge 15% restocking fee! This is not our responsibility this situation needs to be resolved between Macy's & their supplier-Simon Li! Customer service is terrible. Inspector they sent was rude & irritated to be sent on a call to measure furniture! After endless calls & time spent on hold they refuse to waive the restocking fee! I am DONE with Macy's! "