"In a depart store where it is almost impossible to locate sales help, we were treated to an amazingly helpful associate at the Mission Viejo, CA named Linda. She was terrific! Not only did she quickly and politely make our return, but went into the floor near to search for correct sizing. We sincerely hope Macy's mgmt appreciates this employee. We certainly do! Thank you Linda."
"I've submitted 3 rebate forms at the same time and macy's processed only 2 saying they haven't received my third form. I've a USPS receipt and copy of the forms as proof that I've sent in the mail. And now they are asking me to send the forms again over the mail. Just for small of rebate amount macys give us back how any mails I've to send them. All of my rebate offer amount will go for the mailing costs, if I resend them again and again. I asked them if there is an email or fax were I can email them but they are saying NO and they want the copy documents over the mail only. How can Macy's will guaranty me that they will receive my mail for the second time? Are they expecting to mail these rebate forms with certified tracking which costs $10 to get $8 rebate amount? Is this the way Macy's provide services to their customers? I feel this like a scam by Macy's to avoid rebate offer payments. I never recommend Macy's to any of my friends or family. Many times Kohls processed my rebate forms without any issues. This is the first time with Macy's and very bad experience. Don't fall into trap with Macy's rebate offers."
"Love the discount they offer all the time "
"Ordered online a $650.00 pair of earrings (Supposedly $1,600 retail) and when they arrived they were in a zip lock bag like then one you would get at a deli when you buy a pound of ham.I can not believe Macys could be so cheap and disrespectful of their customers to ship this way and not at least put them in a .25 cent cardboard box. I was in the Freehold NJ store in early Dec. and could not believe the sparse item selections and the condition of the stock on display.I contacted Macys customer NON service and all I have heard back are crickets. Have had a Macys card since 1985 and have seen a steady decline in the stores and quality of their stock in the stores. I think it is time to say good bye to this declining store'. Wish I could give no stars but that is not an option."
"i will always go back for more. love the discount code too"
"I requested 3 things in same request. During the checkout, Macys framework didn't ask my transportation address and up till now i haven't still received what i ordered for and its been days and these things cost me a lot of money. Thank heavens that my Tech associate helped me retrieve my money back i would have been devastated. if you ever need to use him , you can contact him via Instagram @greennathan178 or email him ****@****"
"I was recently at the Macy’s store in the Oxmoor Mall, Louisville, Kentucky.
I want to shout out to Richard and Diedra for their exemplary service!
I was having trouble with a digital gift card on my phone. With patience and knowledge they were able to help me use the gift certificates.
They went above and beyond the statement of ‘customer service.’
They are an asset to your company! Thanks Richard and Diedra!
Kim Dent"
"I ordered 3 items in same order. During the checkout, Macys system did not ask my shipping address as I had my shipping address in the record, I didn't think they would use the old shipping address neither. When they emailed me order confirmation, I noticed they actually used wrong shipping address. To correct the issue, I contacted 5 customer rep with a hope that someone knows how to correct it as the items were not shipped yet. First they told me they can change the shipping address by rerouting it after shipping. I called after shipping and then they told me they cannot reroute it and I should wait until delivery and they will refund my money. In the last email, they told me to contact the local post office in IL!!! I still don't have the items and wasted so much time with this. Macy’s customer service is truly the worst. I am extremely disappointed and frustrated."
"Me and my wife were looking for help and thanks to Gonzalo, he was very kind and was able to solve the Men sprtcoats, the open PR Sulis and the Alfani MNs that I was looking for .Sellers like this is what we need in the branches, we feel grateful and satisfied with our purchase and the attention given by this seller. Again, thank you very much. My name is Miguel."
"The furniture arrived broken. I made 2 calls offering to send photos of the broken furniture. My offers were declined. I was told that in order to get a refund, I had to ship it back. I managed to pack up the broken furniture which they received at their warehouse and didn't refund me for the shipping charges. More time on the phone with Macy's to get refunded.
In summary: one piece of broken furniture cost me hours of packing up broken furniture and about 2.5 hours on the phone with Macy's. They could have quickly fixed this issue, but they drew it out. I will never again purchase for delivery from Macy's. I do not trust their processes.
Also, of note, their policies are problematic, especially because they discriminate against older and handicapped people. I am 60 years old, female, and short. Packing up a heavy piece of broken furniture was a big deal.
Even more, the furniture I received was poorly packaged. I am still picking up tiny fragments of styrofoam from everywhere in my home. This type of packaging is irresponsible in 2019 with global warming at our door."
"1st my next day delivery got cancel for no reason.
2nd had to wait 4 more days for a reorder delivery.
3rd recieved the wrong size after waiting a almost a week .
Now i have to send this item back and wait another 3 or 4 days for macys to ship me my original purchase.
Complete waste of time and energy.
"
"I've purchased a CALVIN Klein hand bag for my mom on SEP 1st 2019, using a SAME DAY delivery, today september 7th 2019 and i still haven't recieved that purchased as yet... i called the stores and the staff is just as INCOMPETENT as the services rendered ONline... PS: CALVIN Klein needs to withdraw from this so call store who does not care for their customers as they should..."
"Caution...if you use a gift card along with another payment(cash, bank card, etc) and you attempt to make a return they will only give you partial money back and partial back on to a gift card. I paid $33 from my bank card and when I returned something that was $17 they split it $7 back to my card and $10 to a gift card. If the value is under the amount of "cash" I paid, I should get that portion back. Ridiculous policy that customers aren't made aware of. Even the way they calculate it is nonsense. Just shows Macy's is not considerate of returning peoples hard earned money."
"Had to order online as the items
I wanted to purchase were not in stock. Surprisingly easy for this lil ol’ lady!,"
"I ordered stuff at Macys. Never received any confirmation for the order and had to call for confirmation. Never heard anything for 2 weeks. Called again and guess what the order was not traceable and the later my order was cancelled without informing me or my consent.
I will advice people not to buy at Macys ever..............BAD CUSTOMER SERVICE"