"Hey Follow Consumers, heads up on Macy's Furniture and their WORRY NO MORE Warranty—don't fall for it! I want to share a cautionary experience to save you some trouble. Steer clear of their WORRY NO MORE Warranty. It might sound like a safety net, but let me tell you They promise to repair or replace if anything goes wrong with your furniture that's under the warranty guidelines, but in reality, it's NOT True.

Here's the deal: they'll ask for pics and videos when you file a claim, but when you do everything they ask, they'll turn around and deny your claim.Saying it's not cover but it is because it's on the pamphlet they give you, but the deny it anyway and tell you to take it up with the other department. It's a frustrating runaround where they shift responsibility from one department to another, leaving you stuck in the middle. They might even claim your warranty is void because you got a discount,due to the several issues you encounter with damaged items and missed delivered dates. Yep, the same discount meant to compensate for the issues you had with your original purchase.

And the real kicker? If they canceled your warranty, why didn't they refund the $499 right when you received the discount? Instead, they wait until you need the warranty, and suddenly it's a problem. They conveniently wait until you need and submit for repairs to drop the bomb that your warranty is canceled. It's like they're more interested in pocketing your hard-earned cash than standing by their warranty. It's a shady game, and it feels like they just want your money without delivering on their promises.

Consider this a friendly heads-up: Macy's and their upcharge Worry No More Warranty? Not worth it. Save your hard-earned money for something more reliable and trustworthy. Trust me, it's a complete letdown—they won't honor the warranty when you need it most. I wouldn't recommend Macy's or their sketchy warranty to anyone. It's not protection; it's a complete scam. Don't fall for it!"

"Terrible customer service!!! On 8/28/23, I bought a pair of shoes for $64.99. I tried them on and they blistered my feet. I returned to the Pembroke Lakes store with blistered feet on 8/29/2023 to exchange the shoes. I explained the situation to the representative, and he told me there is nothing I can. I asked to speak to a manager or store manager and he told me he was the store manager and there is no one else I can talk too. Representative did not wear his tag so I asked his name. He returned few minutes later and show me a tag with the name AARON. I kindly requested the costumer services phone number, and I was told to google it. I requested the number one more time since he was the store manager, but he explained to me that manager has nothing to do with costumer services phone numbers. I left the store very disappointed. Macys used to be one of my favorites stores but not anymore. "

"I purchased 2 queen mattress sets Dec 2022 for my Florida resident. I have only slept on them a total of 10 weeks over the past 14 months of ownership. The mattress is not firm, it deeps in the middle and you can feel the springs in the mattress. I went to Macy’s in Fort Pierce complaining about the mattresses and the sales person said that Macy’s receive complaints all the time regarding the mattress. Macy’s had someone to inspect the mattress and refuses to disclose the report to me although Macy’s refuses to provide a refund on the mattress . I saw on line thousands of reviews from other consumers complaining about the same mattresses. Macy’s is a crook selling substandard products. Don’t buy any mattress from Macy’s because the customer service is horrible. "

"I made an online purchase at Macys. The package did not arrive, when I contacted Macys chat, Valerie M told me that I had to contact the vendor and gave me a phone number and email. While I was on chat, I tried the number and it was disconnected. so I asked if this vendor was verified. It was AdoreMe. She simply wanted to end the chat. I contacted Adore Me and was told we can't track a package purchased thru Macys even though we SHIPPED IT....Called Macys customer service and was told someone from Adore Me would contact me within 48 hours and it could take up to 15 days to get my card refunded.
"

"I always find good deals and great prices there!
I love the men and women section I will find cloth both for me and hubby "

"I hardly shop at stores but decided to go to the store in NYC 34th Street to catch some last minute Christmas gifts. I was so surprised at all of the deep discounts and the very friendly and professional help.
Shall visit this store more often for deals and service based on this experience - Happy Customer. "

"Was moving and needed a new mattress. A friend recommend Macy's saying they never bought there but saw many on sale at great prices. My wife and I went to Macy's Town Center in Georgia. After looking them over we elected to purchase two, one king and one queen. The prices were clearly marked. WHAT WAS NOT CLEARLY MARKED on the tickets WAS THE MATTRESSES ARE USED. Upon checking with Macy's Corporate, their explanation was, "people come and lay on them, sit on them, etc. which makes them used. However, my wife asked one of the sale people about them and he stated they were returns? Corporate says he's incorrect. There was a posted sign stating the mattresses were used but not where you couldn't miss it. The sales person did mention this and there were NO RETURNS on these mattresses. Bottom line, ask questions about these mattresses and read all signs in the store. .I've been a loyal shopper for years at Macy's but no longer. My mattress is defective and I'm having it hauled away and replaced with a NEW MATTRESS from a more reputable furniture store. At the very least, Macy's should keep protective covers over all mattresses to eliminate any possible contamination. Getting through to Macy's on their telephone system was another nightmare. The automated system doesn't hear you and either hangs up on your or transfers you to the wrong department. I recommend shopping at a store that sells and tells you up front what, why and when in regards to the condition of their merchandise. Plus as a realtor I will be sharing my experience with my 32,000 co-workers. "

"We were just at Macy's...They literally gave two minutes till shutting the door. We had no idea they were closing until then. It took one minute to call my nephews who were getting a water ice and meeting us at a certain spot in Macy's to go home and tell them to run back to the store from where they were at to be with us to go home as we just had found out that the store was closing in 2 minutes. They closed the door and we asked if they could reopen it just to let the boys in who just made it to the door. They would not. Total kid safe issue. Then since they couldn't get through they started walking away from the door.

I went out to go around the mall to find them and couldn't or get a hold of them on the phone again. We eventually did, but to not let kids reunite with their family who were right there was so not safe for a security person. We will not shop at Macy's again. They are not kid safe. Or do they show grace. Could he have unlocked the door to let the 2 kids in to their family and relock it still keeping the store safe and letting no new customers in..yes. Not kid safe. Security had no concern for their welfare."

"My wife and I tested out a mattress at the local Macy's furniture gallery, we thought we liked the mattress, but you truly can't tell how good a mattress is in 5 minutes of laying down on it at a store, first lesson learned. We then used the mattress for about a week, it was a Nectar 11 inch King, came compressed in a box, but never really popped out to it's natural size even after 36 hours of letting it decompress. Our first night was great, then we noticed massive back pain in the morning and as the week rolled on we realized this mattress wasn't working for either of us and I needed to go to the chiropractor for an adjustment.

Macy's says their returns are easy, that is a lie. I called once, was told about fees for pick up and restocking, we were going to take $190 hit on a quickly returned new mattress, okay that ****, but better than eating the full cost. I was told about the return process, someone would pick it up, and it should be all set. Well no one called, so I called Macy's again, told that it was the same thing, someone would call in 72 hours, five days later, nothing. I'm not about 35 minutes of my free time just trying to PAY Macy's to take this thing back and they are doing nothing. Finally called again today, spoke with someone, they told me UPS will pick it up, and that I will get an email, I am still doubting the process and the experience has been a nightmare and a full hour of my time wasted on this venture so far. Honestly, I am done with Macy's. Been shopping there since I was a kid, I'm middle aged now, and you really have to be a bad experience for someone to just walk away after 30 plus years but Macy's managed to do that. Once the mattress is returned and I'm refunded I will consider the divorce finalized. "

"Love it and happy with it "

"Went to buy swimwear. Saw two racks that's stated 30% off or greater. Found unreal deals on shorts. When went to cashier she rang up and noticed the pricing did not match the ticket. Cashier said I need to call Manager when I asked about the ticket pricing . John Dept manager came over I explained to him about the pricing difference he said it was a mistake. I explained to John not my issue if staff either put wrong price or not. He said well I can't do anything. I asked for his boss which Allie store director came to see and I explained to her again the same she said well it ran out of ink. I asked so all 150 items marked this way staff would not see ink problem? She said can't be right pricing which I again showed her signage stating 30% or greater. I think these Managers could have made the situation better but instead they said no. Customers don't know what deals are when or pricing. If you advertise 30% or greater than honor it. Will reach out to corp office which hopefully will find a resolution."

"I'm Brazilian on vacation in Massachusetts, yesterday I went to the Macy's store at Solomon Pond Mall in Hudson and the cashier named Eva treated me very badly. I said I didn't want to do the credit card, and she said several times in a loud voice that I couldn't do the credit card because I don't have social security. As if I were an illegal, outlaw here! Over and over again trying to humiliate myself in front of people. I have never been treated so badly in a store! It's the second time this has happened in this store! I intend to file a lawsuit against this store for not demanding respect from their customers!!!"

"I ordered a furniture on Nov 29 2020
I ordered a furniture on Nov 29 2020, delivery was for February 2021 which was canceled twice, then canceled twice on March and twice on April, finally set up a delivery for May, 20 minutes before the arrived to my house they called me and figured out it was the wrong address because they never updated my address which weeks and days before I contacted them with the new address, they moved the delivery for the next week May 16 2021, the furniture was delivered that day but when I went back home I notice that the delivery guys took $400 dollars from my kitchen counter, called them many times and they are bouncing the ball to each other, Macy's said they are not going to pay for it, the delivery company said the same since I reported to the police, the police talked to the 4 drivers and they denied it, the case is closed now and now I have to deal with Macy's to get my money back but they are saying there is no evidence of that, I knew the money was there for 3 days before that day and before I left the house that morning the money was there but I forgot about the delivery so I didn't put it away, This is Macy's who I trusted and opened the doors to my house but now they don’t want to do anything about it, I contacted the delivery manager and he told me I will call you back in 10 minutes on June 16th, 15 days later I haven't heard from him and he doesn't answer my calls, at this point I'm so disappointed at this situation which I told Macy's this morning don't expect any payments from me until my money is back.

"

"Our initial bedroom delivery came without the top of the headboard. Had everything else, including the dresser/mirror and two nightstands, the rails and footboard and the bottom half of the headboard. Rescheduled three week later as they were out of stock on the headboard. The day of delivery received notice that it would be delivered between 12 and 3. Then got another notice that it was to be delivered between 3 and 6. Got a notice via text that we were the next on the list. They never showed up. When I called that evening, the rep said that there was a note we refused delivery. Can't be. They never showed up? I've now rescheduled for the following Friday. I can't get anyone on the line to help me or to say they'll follow through to ensure it will be on the truck. I think I'll charge back my credit card to ensure I get help or at least I have a legit complaint that what I ordered was not received.
One more thing, twice in my calls the representative was hard to understand. Their English wan't too good!
"

"Macy’s customer Service is quite honestly the worst customer experience I have ever had the displeasure of dealing with. It honestly saddens me that I can no longer shop at Macy’s because I can’t trust them to handle things appropriately.
I had what was a very small very common issue, but due to multiple people making numerous errors this issue turned into something it didn’t have to be. Misinformation mishandling zero empathy. Empty promises. A company needs to know when to take ownership of an issue, Macy’s doesn’t. Sad. "