"Had trouble with my TV, Mack looked at it and could not fix it. Then just sent me a check to replace it. Thanks Mack"
"Brought my eight year old 32 inch TV into Mack with trepidation, considering the cost of repair vs. a new, upgraded model. I was afraid no one would take a repair on this device seriously. Mack did just that: they diagnosed the problem, quoted me a repair and a week later I had my good old TV back in service. Now, they did not cause me to have to go out and buy a hot new flat screen, but I am way more happy with this outcome. I may take up photography just to appreciate their great service!"
"We have a Toshiba lcd TV that began acting up shortly after the manufacturers warranty expired. Luckily we bought an extended warranty from Mack and they repaired the set for us. I could not be happier with the courteous, professional service they provided. I would recommend them to anyone looking for an extended warranty."
"exellent service.very prompt and proffessional service.would recomend it to everybody."
"I contacted Mack to repair my Samsung and was scheduled for an appointment that same day as the repairman was already in my area. He arrived and fixed my tv within 20 minutes. He was very friendly and was very knowledgeable when addressing my many questions. I was completely satisfied with the expedience and professionalism of both the rep and serviceman and would definitely use them again in the future."
"Awesome customer service. Came out to my home to fix an HDMI problem. "
"I have purchased a warranty for various electronic units and never had an issue with any claims. After picking up my TV and found not able to be repaired, I received a new unit within 1 week. Just applied a new warranty to my new camera."
"Great service from Mack Warranty. My high def TV picture light blew out and I called Mack Warranty and they came the following day to pick up the TV and take it to their repair shop to fix it. They didn't have the part for TV in shop so they ordered it and repaired TV and they delivered it back to me in a real timely fashion. I was very satisfied by their service and professionalism. It really seemed like they were concerned about getting my TV back to me as soon as possible."
"I called with problem on Samsung LCD TV and a technician was at my house within 30 minutes. He was very nice and professional. Told me the problem is related to recent Samsung TV recall. Since they are authorized Samsung servicer, he fixed the problem for free and now the TV is working great. Great job."
"I had my Samsung at Mack and was very, very pleased with the service. Extremely professional and helpful. Never unkind no matter how often I called. Always returned calls. I would definitely recommend their service. Five stars for services."
"We had an HDTV that for several years that we had bought somewhere else and was no longer under warranty. We thought the TV was hopeless and were ready to purchase another when we decided to get an estimate and see if it was possible to repair. To our surprise the problem was minimal as was the cost and our TV is as good as new. We will definitely look into repairing any electronic items in the future at Mack."
"AFTER MY TV WASNT WORKING PROPERLY, MACK RESPONDED QUICKLY AND THERE DELIVERY MEN WERE GREAT"
"Called Mack camera for repair of my 55 inch Samsung LED 3d tv.I was able to get a late 4:30 in house appointment. They came out and changed main board in TV; The repair man Lewis new exactly what the problem was and did repair fast and gave me good customer education about product."
"I recently had my tv fixed under Samsung recall, Steve at Mack was very professional and knowledgable. After speaking with him, by the next day my tv was fixed. Very Happy!! A+
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"Great service. Good communication. "