"The two people I spoke with - about entirely different issues, I would add- were both extremely courteous and professional. They were able to answer my questions and solve two separate issues."

"I was thrilled that it was such a simple process to take care of what I needed to do."

"It was great. The person I spoke with was very professional and friendly."

"It was great. Just not happy about the Brinks part"

"The alarm went off, rep stayed on phone with me until I returned to my residence to verify all was ok."

"My only complaint is that MONI does have an automated service to make payments by phone. I do not like to make payments online. I prefer a phone service."

"For what i pay for the system,i think 40 dollars for a sensor is to much and i have install it."

"Good experience! I was happy with the customer service."

"The service was great once I got to a representative!! But I was on hold for much too long!!!"

"20 minutes waiting on hold ????"

"quick and easy fix with knowledgeable repswent very smooth"

"Sometimes I have trouble with the website and it won't allow to do what I want."

"PRICE IS ALWAYS RISING, AND INITIAL COST HIGHER THAN SPECIFIED BY SALESMAN. HAVE HAD FALSE ALARM COSTS WHEN THEY DIDN'T CALL ON TIME OR CALLED WRONG NUMBERS.AFTER USING CORRECT BACKUP IN PAST, NUMBER WAS SUDDENLY CHANGED, AND NOT BY ME. NO APOLOGY OR ADJUSTMENT OFFERED."

"I called early Friday morning (18 May) and requested info regarding my notification to MONI to terminate my existing services. I was informed I would receive an e-mail within 24 to 48-hours to complete, e-sign and return. I asked for clarification if it was 24 to 48-(business) hours or something else. Again, I was told just the time frame. It's now Sunday (20 May), and I have yet to receive the stated e-mail."

"The first few times I called I received excellent service and very polite representatives. The second to last time I called the representative was not someone I would like to talk with during a REAL emergency in the future."