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Verified
5/5

2019-05-15

I've used several chat and customer service systems and LiveAgent is my favorite.

"If you want to help potential customers and current customers, then use this application on your website.

There are so many services to help you for chatting, emailing, helping them and following up with clients. Use this to create a perfect customer experience.
"

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Verified
5/5

2019-04-09

Intuitive and efficient

"Very easy to use, fits so well with the brand, customers love the great service and ease of communication - no more missing chats outside hours as it catches all the customers and informs them they will be helped as soon as possible. Seeing what the customer is typing gives the agents extra time to look up product details so they can handle more chats at once without compromising customer service. "

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Verified
5/5

2019-02-01

Awesome

"Ease of use and great support make this a must-have, excited to be part of the LiveAgent community."

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Verified
4/5

2019-01-24

Glitch in the system, but responsive support

"I had a connectivity issue preventing me from accessing my tickets. I started a chat with LiveAgent support, and was connected to a support agent in less than 60 seconds. He informed me they were having some issues at their end and were solving the problem. I was back online 5 minutes later. Since I knew I had a customer waiting for an answer I was pleased to be back online quickly."

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Verified
5/5

2019-01-24

Excellent Product and Support

"This is the greatest all-in-one solution. It's great being able to manage all my emails, chats, and phone calls from one location. The support has been helpful as well."

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Verified
4/5

2019-01-23

Efficient and fast response

"The chat support system is very fast and effective, they can work on some more tailored experience for specific problem but overall the response and help is good."

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Verified
5/5

2019-01-22

Muy bueno y completo servicio

"Después de una mediana curva de aprendizaje conoces el potencial de este software"


Verified
5/5

2019-01-18

Best Freshdesk alternative

"I'm a former customer of freshdesk and LiveAgent turned out be the best alternative from all the systems we've tried. Plus the support is awesome."

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Verified
5/5

2019-01-18

Super Robust Messaging & HelpDesk Soluton

"I'm just getting started exploring all of the features but I'm very impressed with the number of features in Live Agent so far. I'll probably be able to discontinue use of at lest 2 or 3 other services because they are provided by Live Agent"

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Verified
5/5

2019-01-16

Great service

"Quick and excellent support"

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Verified
5/5

2019-01-15

Many features for a reasonable pricing

"We found Liveagent, while evaluating other ticket systems like freshdesk/zendesk etc.
Liveagent has many included features and many options to customize, where you have to pay a lot for when you choose the "bigger" solutions.

We have not gone live so far, but we shouldn't have any problems.

The support via chat is fast and you get mostely solutions/answers on your questions.
"

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Verified
5/5

2019-01-14

Awesome support by a support tool

"Asked a technical question and got to-the-point answer."

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Verified
5/5

2019-01-13

Excellent well rounded product

"Love everything about LiveAgent and I haven't even explored all the features yet. There is so much more this software offers and so far it's rock solid! "

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Verified
5/5

2019-01-13

I got the help i need

"good serivce and nice custermer serivce agent thanks"


Verified
5/5

2019-01-11

Superior support

"will give six if there was a option !"