"We achieved our ROI on liveagent in less then 3 months, we were skeptical to opt for LiveAgent but after grilling the sales team for almost 3 hours we finalized and took our call, now this is one of our most recommended product. The team is super responsive in all senses, and very knowledgeable. The noteworthy point here is integration which includes almost all Industry Tools esp Zapier which has made our support system super strong.
The Social Inbox has helped us to connect with our customers at almost all places and this has given us a edge. The Interface here is intuitive and user friendly. Highly recommended tool !"
"We have been using LiveAgent for almost 3 months now and it has a lot of interactive features especially the live chat and ticketing system where we are able to engage to our customers efficiently. SLA and rules set to met our requirements keeps us on par with the updates needed to generate new leads for our product and services."
"Our experience with LiveAgent Has been excellent:
- It provides automation tools, rules & stats to manage support and understand what his happening.
- It is the most visually appealing interface, making it easy to see what is going on with customer support quickly.
- Tracking tickets from beginning to end is very easy, ensuring that clients get what they need.
There are a few features that we would still like to see added, but on the whole we're very happy with the product."
"We are somuch happy in using this tool which is solving majority of concerns on client management. Thanks Liveagent."
"LiveAgent allows you to receive all of your incoming message from email, social media and website chat in one place. you can respond to all messages from one dashboard, without logging into each separate channel. You can also track support tickets and set up a help desk and knowledge base. "
"Very useful software when considering customer care and working with clients! Has features to provide auto-responses to customers after the system targets the queries they pose, allows you to filter through the most important or pressing matters by adding tags dependent on the content of incoming emails. Also allows you to assign emails to specific people - just saves lots of time and effort overall!"
"At first sight, this tool seems perfect for big companies only... but I have a small agency of 6 people.
Even though my company has not many departments and sophisticated ticket assignment rules, I am really satisfied with offering my clients a perfect helpdesk experience without additional efforts of my team.
I plan to integrate the voice chat, to give an extra benefit to my clients and outclass my competitors"
"Live agent has many useful features, especially when multiple people are working responding to customer emails. It tags and categorises emails, sends out appropriate auto responses and alerts you if multiple agents are working on the same email. "
"You need to get paid for your service/product. LiveAgent makes it easy to become a superstar! "
"LiveAgent is Amazing! I just started using this software about 4 months ago and it has been the best software I've purchased in a long time. The UI is so well done and easy to setup and still allows you to customize the chat widget to your liking. I've been able to combine together live chat, social media, email support, and soon I'm implementing the call logging feature that integrates with twilio. All-in-all I am extremely happy with them and their support team is amazing! Also it's important to note that the on-boarding steps are incredibly easy to follow and get setup.
The only downside is that the email integration has been marking all of the new emails in my inbox as read because it's pulling it into the system. Hopefully they can tweak/fix that. All-in-all an excellent software"
"Live Agent has really simplified our whole communications process, we have set up our inbound emails, social media messages and web form submissions to auto tag based on keywords which means we can easily analyse what our customers are getting in touch with us about, these insights have allowed us to improve our systems and also to set up autoresponders and help centre articles so customers can self serve. "
"Live Agent allows us to communicate with customers on a more personal level without the time and formality of sending emails back and forth. It is an instantaneous real time touch point with customers and they really appreciate it!"
"Live Agent is outstanding - it's clean and very user-friendly. It makes communications with colleagues and customers easy, and it can be customised to suit the business' needs. Tons of great features - automatic tagging makes it easy to prioritise communications at a glance, and auto-responders and canned messages allow us to cut down on incoming work immediately. All in all a very handy software!"
"Multiple email address in one place! So easy to use and find emails using the TAGS feature. "
"It is very easy to use and all in one customer service platform. LiveAgent support team provides excellent customer service whenever you need them to set this application up. I love it. "