"I ordered 7 outdoor fixtures and placed most of my order online. However, I needed a special part (a surface mount for the pole light that I had ordered). I phoned Lighting Genie, and spoke w/ a rep who knew exactly what I needed & how to get it ordered.

Upon delivery, FedEx delivered one package, but said the other package was undeliverable due to incorrect address. I phoned Lighting Genie, who followed up with the lighting manufacturer and Fed Ex to get the situation resolved.

I saved over $200 using Lighting Genie, and couldn't be more satisfied with their customer service!"

"The gentleman that helped me with my order was most pleasant and helpful....but I have yet to receive my order. At the time of order it was in stock and now it is back ordered and I have not received it....so I am waiting. I talked to someone else about it and they said it was backordered until the 14th...so I guess I will see if it gets shipped by then ...if not I will go elsewhere....Thank you"

"asked live chat if the item was in stock and was assured it was so i placed the order only to get an email it was out of stock. I wrote to customer service to tell them what happened and all they could say was live chat was wrong..then you send me a survey thanking me for my purchase. Are you kidding me!!"

"Great selection and inventory on hand is great. Received the fixtures quickly and with no damage."

"Very good price. They did warn about 10 business days for shipping, and it took that long and some. Overall, A+ because they had great price, great packaging, but you need to be patient - and I was OK with that. I will use them again."

"Great product. Quick ship"

"I have never received the lights that I ordered from this company. "

"Only thing that would have been helpful would have been a tracking number for the shipment, otherwise a good experience."

"Got the product quickly and the lights look just like the picture."

"After ten days from placing my order I called and they did not know if the product was available. They were going to contract the manufacturer. So I cancelled my order."

"I ordered a chandelier from LightingGenie and due to some negative reviews posted by others I called the next day to confirm the order. The order was confirmed and I was sent an email letting me know that the order was in process and the package would ship in 5-7 business days. 9 business days later, I called to check on status and was told that they no longer sell that brand. What??!! 2 weeks of waiting, just to be told that they don't sell an item that was on their web site and for which I was sent 2 confirmation emails? Don't waste your time with these people."

"Item on backorder with a ship date of Dec 2013. Nothing about a backorder was noted on the website when I ordered it."

"Very nice; unbelievably easy ... and gave me a break! Thanks!"

"Excellent service and product performance; delivery was expedited to enable timely installation!"

"One of the lights came with the glass broken and they have been great about getting me a replacement"