"Shipping was slow and very difficult to arrange, however my lighting did arrive intact. "

"My mirror was back ordered and the Lighting Genie offered me the option to cancel my order because it wasn't in stock. I'm glad I didn't because the mirror is beautiful and despite the delay in shipping I still received the mirror within three weeks. "

"Although I ordered and paid for two piano lamps, and the packing slip on
the package delivered showed that two were shipped, only one lamp was
in the package. The courteous and helpful person at Lighting Genie with
whom I talked by phone told me that he had confirmed that only one lamp was shipped to me. He also said that another lamp would be sent
to me but that could not be done before December 23, 2013. We'll see."

"My light arrived very quickly and in perfect condition. Just what I was looking for. Thank you!"

"Website was easy to navigate, customer service was great"

"Our order took almost two weeks to ship. I called four times during those two weeks trying to figure out what was going on. I got vague answers and promises to call me back once they got ahold of the warehouse. Finally, the person on the phone asks "did you order artcraft?". I say "yes...?" and she says, "Oh, they held our orders for over a week due to some misunderstanding". I had called three time prior to this and was not informed of any delay. It finally just shipped. This is the last item holding up our kitchen reno and has pushed our end date back two weeks! I understand unforseeable delays, but I should have been informed and it should have not taken 4 phone calls to get any answers."

"What can I say, good customer service, fast shipping, and great pricing. "

"I scoured the Internet looking for a pendant lamp to go over my kitchen table. Once I found one, I looked for the best price, and it was from Lighting Genie. So, I ordered it after making sure there were decent reviews of them as a company. Wow; I couldn't believe how fast the lamp arrived! I ordered it on a Sunday, and it arrived by Wednesday. There was no damage, the lamp was pretty easy to put up, and it looks great. I was very happy with the whole experience, and I would definitely order from them again."

"Good service, excellent price."

"Has not arrived and I am still waiting for the order 15 days later. "

"One of my items shipped quickly. The other was out of stock and they immediately refunded that portion. I would use them again."

"With the 20% discount, it was a great price and cheaper than anyone else. I didn't receive the email telling me it had shipped and when I looked at order status it just said processing. I was surprised when it arrived, but it was on time. "

"Was informed after order was placed that product was out of stock. Would have been very nice to know that at time of order. Otherwise a good shopping experience... Good communication from Customer Service."

"Everything is fine except for the long delivery time."

"The light fixture I was looking for was out of stock everywhere but Lighting Genie claimed to have had it. It was a bit more expensive than other stores but I thought it was worth it rather than wait 2 months for a back-order. I purchased the fixture and, about a week later, I get an email stating that the fixture actually is on back-order through Lighting Genie. I really wish they would keep their stock up to date online. They claimed to have had my item in stock and that's why I purchased it from them. I ended up paying more for my item and still had to wait the same amount of time as if I had ordered it from one of the many places that offered it for less."