"This company consistently delivers strong results for its customers. When my microwave door broke off, I filed a claim with them and 48 hours later the issue was resolved, at no charge to me. I was really impressed by how smooth the experience with them went.
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"In the middle of the recent heatwaves, our AC broke! It was a relatively new system also, just 5 years old. We were definitely anxious when it started. We called Liberty and right from that initial conversation felt better. They were calm, thoroughly informed, and seemed to get the process going right away. The next day an AC repairman came by to check out the issue. Unfortunately we had a compressor that was short to ground but the repairman came back the next day and was able to fix the AC system. Liberty did right by us on the financial side as well, covering the vast majority of the bill here. We’re really grateful that Liberty did the good work that they promised."
"Thanks to Liberty Home Guard's comprehensive coverage, I didn't have to stress about my ac system when it began malfunctioning. It actually started when my regular HVAC technician who I use came to inspect and do routine maintenance on my unit. He discerened that I had a few significantly sized leaks in my coil and because my unit was over 20 years old, he recommended I replaced it. Because I’ve been working with him for years, I got a quote which was about $25,000 for a full system replacement. It was at that point I decided to call Liberty Home Guard who I had a home warranty with for about a month at that point. I spoke with a very knowledgeable rep, I believe they were a supervisor, named Ashley. She said she’d initiate the process and get back to me within two days with an update. Two hours later she followed up and my quote for the replacement through Liberty was $18,500. I was shocked. Now I did not now how well their technician would do in replacing the unit but for that rate I had to use their technician and save the money. Fortunately, their technician did a great job, was professional and the savings were all real. There was no hidden agenda or fees. So far to date, I’ve spent $800 on my warranty plan and another $125 on my deductible for this claim. I’ve saved $6,500 after having the policy for one month (net I’ve saved $5,575). The product's value to homeowners is resounding in my book. After my second claim, if it goes well, I plan to upgrade my policy to a five year term.
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"Great customer service! Beth got me a service provider right away to come fix my dishwasher. Literally one day! I called on a Thursday and my dishwasher was fixed Friday the day after. The service provider, Ron, was also great, friendly and smart."
"Been a client for three years running. Their commitment to their customers is commendable. Even when things were clearly not covered, they still covered me, partially or in full and saved me a ton."
"Liberty Home Guard's customer service is excellent. Hold times are very short and I have never had to repeat information or ask for a supervisor, which if you know me is a very rare thing."
"I’ll put it this way, when we needed to get our entire second floor rewired, I called the electrician Liberty sent me on a claim I had. That’s how good their technicians are. I’ve had home warranty plans with various companies, and the quality of Liberty Home Guard’s service providers are really beyond compare with the rest. They also offer generous refund terms if you don’t like the product so I recommend people try Liberty out versus other home warranty companies because I believe the quality is there and the downside is minimal. And just to note, the rewiring of my second floor went perfectly.
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"I've worked with a lot of home warranty companies, in my time as a realtor and I have to say that Liberty Home Guard clearly stands out from the rest. Every single customer service agent I’ve spoken to or worked with comes off as caring, and capable. I’ve had 8 claims now just on my account and their service providers that they have sent are premier quality and those I have spoken with who have and use Liberty have said the same. Highly recommend.
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"I'm a realtor and for the past 3 years have only recommended Liberty Home Guard to my clients and other realtors. Recently, I had an issue with my dryer and Axel was helpful in getting the claim started. Liberty is simply the best when it comes to home warranties.
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"I bought their 5-year home warranty plan about 18 months ago. It was a good decision. I’ve now had my refrigerator, washing machine, dryer, and water heater all replaced by them. I was charged $500 out of pocket IN TOTAL for all those replacements. My savings are in the thousands and I still have 3.5 years of coverage with them, not including the bonus months they offer. Great return on my investment. Thank you Liberty!"
"Two claims I made with them both went well. Both times they fully covered us. The first claim was for this Whirlpool Refrigerator we got that started leaking and the second was for another leak but this time in my dishwasher. Both fixes took no more than 4 days to get done. Outside of my deductible I didn’t have to pay another cent out of pocket."
"Exceptional service. They have been prompt to react and handle our claims and the staff has been very capable. Most recently, my dryer door broke and I worked with Liberty to get the door fixed. The issue was handled the next day and the person they sent to repair the driver seemed high caliber. Overall my experience has been overwhelmingly positive with them."
"Liberty Home Guard was recommended to me by a good friend, and I am so glad I went through with it and joined. They’ve been professional and efficient. I filed a claim with Brian from Liberty on a Friday evening and on Monday morning the service technician came and fixed our dryer. Great service and a simple process from what seems to be the best service home warranty company!
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"The guys from Liberty Home Guard were quick and handled our case perfectly. Thanks!
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"I have been a customer for several years now and have always had consistently prompt efficient service. They communicate well and quickly. Thank you!"