"I'm very very impressed with the service. I've not had to use customer support, but just the quality and speed alone of the service is outstanding and I very much appreciate it.
This is my second order from this company and this time I had it expedited since I foolishly broke my old glasses. I sent my new frames in for a replacement that required Crizal and Transitions on a Friday and I got them back within 6 days....THATS impressive and was worth the extra $30 on top of an already fantastic price tag. Not to mention, the quality of the lenses and clean up of my frames was perfect. "
"LensesRX are the best! The staff is in contact with you giving you updates from start to finish. They did an excellent job on my frames. I will recomend LensesRX to everyone I know. I am extremely happy and satisfied with their service❤Thank you!
"
"I can't say enough about how LensesRx are.. they are more than professional, since I send my own frame to replace the glasses they start handle every small thing with care and keep you posted all the way, a technician call to confirm and make sure you understand all your options and what you need and what you don't.
I love my new glasses, it looks great.
the humanity of the team, the details, the care, the speed, the perfection, the cost,... all the positive things we are looking for from a merchant..
LensesRx should be a model for others.
LensesRx... Thank you "
"I ordered designer sunglasses in brown/gold frames with plain brown lenses, as described. Unfortunately, the manufacturer misrepresented the product. The sunglasses arrived with gold mirrored lenses! Rather than pay an additional $10 in shipping to return the wrong (and downright unattractive) product, I sprung for an additional $20 to have LensesRX replace just the lenses. In the end, I received exactly what I had ordered, and quite promptly, too. Thanks to an additional discount at the time, the total cost was still a bargain. Throughout the ordeal, LensesRX communications were excellent and their services, superb. I love my new Caviar Austrian Crystal sunglasses 2619--with the plain dark brown lenses. "
"I have been a Customer of LensesRX since 2012. This is my third pair of glasses, ( One pair was for my son). I recently had my eye exam and somehow could not find my way back to LensesRX... I just could not remember their name exactly....so I ended up getting my lenses from Lenscrafters. The price was insanely HIGH and sadly, they didn't have the time to really talk to me about my needs, so I ended up with something I didn't really want, HD lenses that would not support Transition darkening lenses. I hated them, especially having to put on over the lenses sunglasses all the time ( I live in Florida) After a few weeks I started looking again... where did I SAVE that info from LensesRX??? After nearly pulling my hair out, I did find an old email.. and voila! I sent my frames in, ordered EXACTLY what I wanted: Verilux S design, Cryzal Sapphire, Transitions!! With the already lower price they offer , plus discount coupon I found on the internet, I saved a TON! My glasses arrived today ( took less than 2 weeks from the day I mailed the frames in !!) and I LOVE them! Their workmanship is excellent, Customer service is wonderful ( I called them a lot with questions about my lenses and when they would ship) and I could not be more satisfied with the entire process. If you are looking for eyeglasses, I HIGHLY recommend LensesRX!! "
"they have been in bus. for awhile so it bounds for mistakes...here and there...form what i gather form dealing with them...they are very professional and the PRICE is unbeatable...trusted me when i said UNBEATABLE , because i have checked around town for prices FOR THE SAME THING.
generally, you save at least 50% as compare to optical stores or doctors offices.
for the NEWBIES it best if you chat with them first to find out what exactly that you order.
i made the mistake the first time, the second time what perfect.
i ordered it on 12/01/2014 and they shipped it on 12/15/2014 and now i am ready for the third pair with them. 11/2016.
thanks"
"It is also cool to know that they have such a good selection and some of the harder to find cool frames too!
Thank you!"
"From beginning to end of the order, everything was detailed and very thorough. Questions were answered immediately if something came up with the order. I received the order back less than the time promised and the eyeglasses were perfect. We will be sending in more orders soon!
I do want to comment though..when I first made the call to get information, the person I spoke to had no personality. And, she wasn't very helpful. She would answer my questions with one word answers. It didn't give me a good first impression of the company. I didn't get her name. But, When I called again for another question, that person was very helpful which is why I continued with the order. "
"I ordered a pair of $10.00 frames from Lensesrx.com on 8/24/16. They sent me the incorrect size. I called them and their idiot customer service rep was arguing with me that "the paperwork said we sent the correct size". I told them you did not and she once again said yes they did send the correct size. It went back and forth a few times. I finally hung up.
I called back, explained the situation and the customer service rep said they will "expedite" the return and sent me a return label to send back the incorrect frames.
A few days pass and I don't hear from them call back and they said "oh we have to receive you return first before we "order" the replacement". Now I can't see and can't go to an Optician since I was in an accident and ask to speak with a supervisor.
The supervisor said that they can't expedite my request because they have to "order" the frames from their distributor. He said he would call them. I asked why can't they drop ship them directly to me since it was your mistake and he said they can't ship products (?) what kind of distributor can't ship a product???
...that was a week ago. Still no glasses and no contact from them.
Don't walk, run from these guys, they are horrible."
"The buying process is fine, but dealing with customer service is another story. If you purchase the Extended Warranty expecting it to be an extension of the Standard Warranty, get ready to be surprised! Nowhere on the website (or within any documentation) does it state you will void/opt out of the Standard Warranty by purchasing the Extended Warranty (even though it plainly states that the Standard Warranty is "Included With All Purchases") . All I wanted was for them to honor their warranty with a lens replacement due to one lens having the wrong prescription and was denied because I bought the Extended Warranty (my request was made after the 60 day period - they were a spare pair I didn't wear for a while). However, it shouldn't have mattered since the Standard Warranty has a Lens Warranty within that states "Prescription accuracy is guaranteed for the lifetime of the lenses." Constant arguing and telling me I was wrong even though they avoided the truth I copy and pasted from their own website made it so I ended up refunding; which is fine by me because they lost more money than I did due to also having the prescription lenses replaced once before, since the original order was not delivered accurate (it was within the 60 days stated in the Extended Warranty). I was actually told that I opted out of the Standard Warranty! This definitely screws the customer and the company itself, and makes for unneeded frustration. I'll never shop with them again, and I'll never suggest their services due to crass customer service and just plain lying about their own warranty. Two big issues in my book."
"I called and asked 4 question about the frames. The 4th question was how tall the frame lens was. They hung up on me. I called back and they hung up on me 2 more times. I was really ready to buy from them."
"Thank you for the excellent job you did with my Varilux progressive lenses!! Progressive lenses can be very difficult to fabricate if you don't know what you're doing. Also for how quickly you had them done. Consequently I will be using you exclusively for my lenses.
Sebastiano Cornelio
"
"After researching websites on eyewear I decided to order my 2 pair of eyeglasses from Lensesrx. From the time I submitted my order, and having them shipped to my home address took 7 days. That's right 7 whole days from ordering to delivery. Wow! That's from New York to California. I anxiously waited for my eyeglasses to arrive and I was very happy the moment I opened the package. The quality is better than any other glasses I've ever had. Very good quality! The website was easy to maneuver, and the customer service was excellent. I ordered another pair and I'm currently waiting for them to be delivered. I'm also happy they ship via USPS they're so much better than the other delivery service."
" I did many hours of research on different online eyeglass stores and by far lensesRX.com
Had the frames & glasses I wanted in stock and also all the Lens treatments that I wanted to provide for my glasses. And my glasses were delivered to weeks early ."
"I have given this operation (3) chances and supported their business. Service is poor and I should not have to spend an entire week tracking my prescription glasses...and when I inquired the customer service witch was condescending. First call to check up if my frames had arrived and received the same rude response as if I was bothering the Staten Island Witch that answerd the phone...I will take my business elsewhere...as there are many online eyecare companies these days. You would think the idiots would appreciated a returning loyal customer!?!?!?!?"