ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
5/5

2012-03-22

"Great customer service, good equipment selection and condition, and very good pricing. What more could you want? Rented lenses from LensGiant twice now and wouldn't hesitate to rent again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-03-10

"LensGiant offers value, period! Low prices on rentals, low shipping cost, great customer service. I used to rent from other places but not anymore. I'm very happy with them and will be renting again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-02-22

"Excellent service - prompt answers to questions, and excellent quality of materials! Packaging was sturdy and made for an easy return."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-02-19

"Outstanding customer service -- very professional and knowledgeable. My lenses were in great condition and the packaging was very high quality."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-01-10

"Outstanding!!! This rental service does things right. Convenience, accuracy, price, all are the best I've found."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-12-03

"I was a little bit skeptical at first as the rental prices were lower compared to other rental companies I found online. After browsing their website I quickly realized that they had an impressive array of lenses for rent at very reasonable prices, and that all details regarding the rental contract are very well explained. The lenses I rented was super clean and in excellent shape. The owner is super nice, professional, and a joy to speak to and he certainly knows a lot about photography. Another big incentive for me was the fact that LensGiant was a local business. That meant even lower cost as I did not have to pay shipping cost. The packaging was superb. I’ve dealt with some rental companies in the past that were flat out rude (if you were “lucky” enough to get someone on the phone). LensGiant customer service was very easy to reach and as I sad already, very professional. I definitely recommend them to everyone! Great company, great prices, and great customer service. I know I will certainly do business with them again! Great job Lens Giant! D.D."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-11-19

"I have received my 5th rental from LensGiant and once again everything was perfect. Their attention to detail is amazing. Renting from LensGiant is always a great experience."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2011-11-17

"I agreee this is a good outfit. The lens arrived on time with no surprises. I'll rent from them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-11-14

"A very good rental company...
The prices and quality are among the best I've found. LensGiant proves that you can shop for price and not give up a thing. The equipment is in great shape, they make it very easy to repackage for return shipment, and they don't force you into paying for 2Day Air shipping like other sites. LensGiant offers your choice of Express or Ground shipping that is a lot cheaper. The choice of shipping options makes one more thing to think about when placing the order, but I rather spend a minute longer during the checkout process than pay the other guys an extra $10 for Air shipping that I don't need. The only reason I didn't give them all 5-stars on everything is because their website isn't as slick as some others.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-14

"LensGiant.com is the best lens rental site on the web! I have used other sites (rentglass, borrowlenses, lensrentals, etc) but none of them compare to lensgiant's prices, service, and attention to detail. They ship all their lenses in lowepro pouches, making them very easy to travel with, and easy to pack up and ship back. They also have the most affordable rental terms, and offer good length of rental options/savings. Highly recommended!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-09-29

"I recently requested rental equipment from LensGiant and was very satisfied with the service/products from start to finish. The price, service, instructions for return shipment, packaging and condition of all products were all excellent. I would recommend LensGiant to a friend."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-09-25

"These guys are the greatest! The prices are low, the shipping rates are low, the reusable packaging is easy to deal with when it's time to return the equipment, the pre-paid shipping label and instructions are in the box. It's refresing to find a company that trys so hard to provide a good product. I give them my business becase they earned it. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-09-24

"This is the best rental service I've used."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-09-20

"This is the first place I look for camera lens rentals. My friend recommended LensGiant to me so I tried them and I'm hooked. There's never an issue. They confirm the shipping dates, my orders show up on time, and the lenses are in excellent condition. Plus the people are easy to work with. I wanted to add a flash to my order --> no problem. I needed to extend my rental for 5 more days --> no problem. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-09-10

"These are my go-to guys for renting lenses. Every rental has been a pleasure. The prices are good, the shipping is on time, they are friendly and helpful on the phone, and the lenses are in great condition. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges