"Easy peasy. Ordered from website, got email confirmation, was ready when I arrived to pick it up."
"I ordered some pendant lights that were just too big for our space. I emailed my return request, and received a response back with the shipping labels, along with clear information as to my costs, in less than five minutes!"
"I ordered lights for a remodel in September. They estimated 4-6 weeks for delivery, and I was happily surprised that they delivered the 2 vanity lights in 4 weeks. I never received the Pendant Light. I searched my order to find it and the company had marked the order complete even though the piece was missing. So two weeks and several emails with no response, I went on this am to their "chat". It took almost 15 minutes for someone to answer my chat, it is really important to realize they offer NO phone help, and trying to explain that they had coded the UPS tracking information incorrectly was a challenge. After about 40 minutes of back and forth, Brook basically told me the new delivery date now would be January 18, and they won't guarantee that. So because they messed up and now the product is out of stock, I have to wait 3 extra months for my matching lamp. And they offered nothing but a refund on the lamp which won't help me now as the other 2 have been hung. Their mistake, their issue, and I am out time, effort , money etc. I will never purchase from them again. "
"I have been totally blown away by lamps.com's customer service. Firstly, I ordered a lamp that was on backorder. They contacted me right away with the expected delivery date and an offer to cancel my order if the date wasn't acceptable. They then kept me updated on delivery progress.
When the lamp arrived, I found that the glass shade had a chip in one pane, and a crack in another. I contacted customer service again, and their response was "Please track the progress of your replacement with FedEx tracking [####]. You may keep, discard, or donate the damaged fixture."
This is the most customer-focused, exceptional on-line business I have ever encountered. I would definitely recommend lamps.com for any lighting purchase. "
"Received a brand new lamp for my projector, worked for less than 2 minutes & it shatters, DO NOT BUY FROM THEM. Should have read the reviews before i purchased it."
"ordered 2 fixtures for a project, order processed and shipping
revived 1 tracking number and 1 item arrived, and email that we were complete.
i contacted customer service, they only then told me the other item was back ordered for 4-5 weeks.
this was acceptable for my timeline, so i requested a return label for the single item.
the customer service rep told me "the manufacturer needed to authorize the return and could take" 2-3 business days" , after receipt of the return label, i was then told the manufacturer could take 7-14 days to issue a refund.
this is not acceptable as my order was with lamps.com, they sold items they could not deliver and are willing to tie up my finds for this long on their mistake.
will not do business with them again "
"The sight was easy to navigate
There were many choices and prices were compatitve most of the time
The product I bought was not very common so price was on the higher end
It was easy to order and there was prompt shipment as promised
There was no coupon or extra savings which I have come to expect
Over all it was a good experience . I would go back and buy again and would recommend it too."
"Great chandelier at a great price!! Will definitely buy from lamps.com again!"
"I really appreciate the insane selection lamps.com provides. However, it's really hard to judge just how well a lamp is going to fit into your decor. Given this, I'd expect them to be better at allowing returns. Instead, you're expected to pay for shipping, they're not always aware of how many boxes things arrived in (and therefore how many return labels you have to buy), and they're especially not clear on the fact that as soon as you install a lamp it's no longer returnable. Zappos is the best example of how to handle returns for hard to judge items (shoes). Lamps.com should take some lessons from them. "
"We purchased a glass top table and they contacted us directly to coordinate delivery in our condo building. Nothing damaged. One happy customer!"
"Good price. Got a little discount, plus free shipping. Quick and efficient."
"Chandelier arrived relatively quickly, well packed, and it new condition."
" I ordered my product a few months ago. Two bedside lamps, I was advised after I paid for the lamps that the manufacturer didn't have any left in stock then I was told it wouldn't get there until mid April and then the end of April. I just got another email saying it's going to be mid May. lamps.com should not sell items that are not in stock."
"My bathroom remodel project is underway. I ordered the lights and they arrived very promptly. They have not been installed yet - but look great. Can't wait to see them in place.
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"One of the lamps I ordered was defective so I notified company. Next day I received a reply that the defective one was being replaced and the manufacturer notified. 3 days later I received a replacement and two days after that a follow up note from customer service. Can't remember when I had such good service...A1 rating from me."