"Purchased a dress for an event and it took about 2 months to receive it. Then I get the dress and the quality is terrible different fabric as shown in description, beading was falling apart, threading coming loose and a hole in the shear part (not repairable) and did not fit properly and poorly stitched I sent pictures in and requested a refund when I finally got an email back they told me I would get a full refund then in the next sentence told me I had to pay for the return of the item because they don’t except free returns on items they shipped out that was damaged prior to me receiving it and wanted to offer me 15$ of a refund which is less then half I paid for the dress. Or 24$ store credit as if I was ever going to order from them again. Absolutely terrible!!!!"
"I purchased a dress no information on how to return the item. "
"I ordered a dress that was completely different than the picture showed, different material of beads coloring guess thats whats on dress and the material was very cheap and the mesh on dress was discolored the 2nd item i purchased was a outfit that was supposedly khaki but sent me light pink. False advertising! Would never order from them again, than will have to spend more money to return this hot mess they sent me and only to give me half of a partial of my hard working money back that I spent on this garbage. These people are rip offs!! I can't find where I can't upload the pictures, dont see an option to do so. But i really want to show everyone what they advertised versus what I received! Very furious!"
"I ordered a jean jumpsuit with silver chain accessory. When I opened the box and held up the item the silver chain was broken on one side. I reached out to customer service via email and was told I would have to pay for exchanges or returns for "their damaged" item which is half of the cost of the item. I wish I could attach a picture.
But yet this is suppose to be a legit business!!!"
"I received a very poor dress!! Different from the picture!! I sent it back for refund and now they say that I needed to share the tracking number because they use a third company to receive the product back. All excuses because they don’t want to refund
Initially they offered me a discount if I keep the dress but I refused and I sent it back to USA paying the shipping cost and I shared the reference number. After more than 1 month they are not able to check if they received it! Don’t buy they are thief!! I will write it everyday, everywhere "
"Ordered Camo jacket and boots to match never got the boots. Keep sending me a fake tracking number. I’m sure they stole the pic of boots from another website and frauded me out of paying for a product that’s not theirs. Never will I order from them again "
"I place an order for a dress and I had to email them for the tracking two weeks later , I did receive the dress about 1 week in a hour after contacting them about my order. Once I received my order I opened it and it was nothing like the picture it was a totally different color it also had a HUGE tear on the side of the dress & the quality of the product was very very cheap… I was so dissatisfied so I emailed them to let them know about the product even sending pictures of how I received it & they I thought they would offer to replace it but they didn’t the tried to offer me a 65% when I don’t understand why I wouldn’t get a 100% refund so moral of my story is I don’t not recommend ordering from the company. You’ll be very disappointed in the services you will receive… "
"I absolutely do not recommend shopping with this business they are very unprofessional and do not care about there customers receiving there items or being compensated if they don’t! All they do is take your money! I ordered my birthday dress and never received it due to an incorrect shipping error on their end and they never corrected the issue or issued me a refund after I contacted them multiple times to discuss the issue they just kept sending me back to the post office, and I received no help. They also kept the dress and kept my money! Again I highly recommend not shopping with this business they do not care about quality assurance or making sure that people are compensated for the money that they spend. I had a horrible experience with them trying to order my birthday dress. It was so frustrating. I want to tell everyone how much I hate this business for taking my $70 That I worked hard for !
I waited three months for this business to compensate me and never received anything but the run around save your money and shop somewhere else"
"Don't buy no clothing from this site they charging you high prices for cheap and poorly made clothing,they copying images from other sites and making the clothes with cheap material i want my money back lorgal you're very unprofessional robbing ppl there hard earn money,the authority need to shut this company down,i could scream fuss I'm vex."
"I ordered a two piece outfit from LORAGAL in May this year and the outfit was very small, I sent an email on the 23/06/23 to LORAGAL explaining that I was happy for an exchange of a bigger size they responded immediately explaining that I could keep the original item then receive the size that I wanted at half price. I emailed back stating that, that would not make any sense, emails were going back and forth until I sent back the outfit with all the details they asked me to complete. I have been sending emails upon emails to find out what has happened to my outfit or for a refund and no reply. I know that the item had reached the destination because I tracked it to Staten Island NY.
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"I ordered the Lace Corset Layered Tulle slit prom dress in pink. I paid the full price, I get the dress, it’s a different color pink from the pink dress I ordered! The dress was like I sloppy version of the dress in the picture! The dress was made horrible. I contact loragal to get a refund, they give me the runaround and then I have to pay for shipping which is as much as the $50 I paid for the dress. Don’t order from this website, you will be so disappointed and you will be unable to receive a refund! What a waste, I will never order from this website again! Very poor customer service!!"
"Very unprofessional.. I tried tracking my packages but I was unable to. Never received my items, I tried contacting customer service but I could only email them and it took them days to respond. Horrible customer service and I still haven't received my refund I will never order from this site again."
"Shipping took entirely too long. I ordered something in May it did not arrive until June. Then when it arrived I requested a return. I received so much back and forth about a simple return and they didn't even provide the return address. I'm sending an email to support multiple times requesting a shipping address. The service is poor never ordering from them again. The denim jumpsuit looked nothing like the picture. I mean nothing. "
"Where do I start? First, I received my order in 2 separate deliveries. When I inquired about the missing dress, the Customer Service representative basically called me a liar and stated all merchandise was in one package when I clear sent a photo of the dress and it saying awaiting shipment. Secondly, I told them the shoes I purchased was too big. They responded by requesting photo of the shoes and barcodes of the package the items were mailed in. I sent everything asked of. Afterwards, they responded by saying since you did not receive your second package, do you mind waiting to return the shoes to see if you like the dress or not so you want have to return twice. I agreed and a couple days later, I received the wrong colored dress. I had planned for the burgundy dress yet they sent the correct dress but in bright orange. But to mention the fabric is poor quality and very translucent and thin. I went back to the same email thread as before and made note of this being wrong and never received a response. I then went back to the website, went to contact us, and started another complaint email thread and then I received a response of an offer to give a gift card of $17, mind you for the shoes and dress it totaled $71 (rounded). Such a scam. That's not even 25% of what I paid. Then they still have not given the return address. They are trying to negotiate a scam to give me back $17 for my lost of $71. Totally disappointing and unfair. They are in the business of ripping people off. I have several communications with them and I'm beginning to regret my purchase. Thank God I didn't purchase all the item I originally had in my cart, which I was going back to purchases once I receive this first order to make sure it wasn't a scam, but as you can see it was and I feel stupid for not going with my first mind and only making 1 solid cheap purchase to make sure yet I spent over $100. I'm highly disappointed and will definitely spread the word as much as I can. I will be contacting the news, radio stations, and social media platforms. This is ridiculous. THEY'RE FRAUD SO NOT PURCHASE!!!"
"Unless you look for it on their site, they don’t tell you it’ll take almost 30 days to get your stuff. Some items are of very poor quality and they are very shady when it comes to returns and exchanges. DO NOT BUY FROM THEM. "