"I found exactly what I wanted at a great price and placed an order on 11/24. Unfortunately, I had problems with shipping and customer service. The website indicated that shipping should take two days, but my daughter never received the package. I tracked it via UPS online and found it was listed as an "Exception" and hadn't been delivered because they did not have a valid address. The shipping address in my email confirmation from Konasports was correct. I called Konasports on 12/4 and was told that someone would look into it and get back to me. I also emailed them and asked if it was possible that someone had mislabelled the package, and they said no, it was printed from the same form as the confirmation, so it had to be correct. By 12/8, no one had called and the packages had still not been delivered, so I contacted UPS myself. They got back to me within a matter of hours. Guess what? Konasports HAD misaddressed the package. Overall, I'm happy with availability and value, but shipping and customer service were really lacking. Making a mistake is one thing; not getting back to your customer is another. I'm not sure that I would shop here again."

"I ordered Maui Jim sunglasses from KonaSports.com on Monday afternoon, paid with Paypal, received an immediate confirmation. Next communication from them was when the order shipped out, Friday afternoon, received a UPS tracking number. Received the order on Monday (1 week after placing the order) in Maryland, 2 states away.
Price was great- got a great discount on the Maui Jim's, and they are an authorized retailer for that brand, unlike many other discounters, so I don't have to worry about the glasses being knockoffs or the warranty not being valid. Order was packed very well for shipping, glasses were in original package and wrapping with tags, case, cardboard box, apparently never even opened before. I would definitely order from Konasports again. And check out their Facebook page for great discounts, I wish I had found it before I ordered."