"Bait and switch company. Ordered more than 600.00 online and promised huge discounts and free shipping. Wasted a lot of time placing this order only to find out the next day that they had cancelled the order without any explanation. Called their customer service and talked to 2 people ...non English speaking so you can hardly understand them just to be told I would have to reorder because one or 2 items they no longer had. You would think like every other online ordering company they would adjust your pricing and notify you of the items they could not fulfill or back ordered items...They did not, their practice is to cancel the whole order out and make you waste time to try to reorder all the items. These items are no longer on sale and they will not honor the sale price you had initially purchased them for. Some of the items of which are double the price you was GOING to buy at...Don't be mislead, after doing research I found they have been scamming people in this way for along time. I truly hope they go under just because they are such a deceptive company. Do NOT reorder items over phone, they will try to charge you double price and not honor sales. DONT DO IT"
"First and last time. Don't lose your money and your nerve dealing with unprofessional ppl. "
"Usually have decent experience, BUT, bought a set of dishes, one piece broke. The store said have to call customer service line. Cannot get thru. Will never, ever buy anything inline from them online again. Stuck with an incomplete set now"
"On 9/24 I called Kohl's for a password reset. They closed the card and said they needed to issue a new one. So instead of helping me with a password reset, they closed the card. I could not put my hand on it because it was in my husband's wallet, so they closed the card. I had $60 Kohl's Cash ready to use but I was told that I needed to wait for the new card. I made my payment on time. I waited for the card. It never came... The $60 Kohl's Cash that I had expired and they refused to re-issue it for me to use. Do you know how much you have to spend to get $60 Kohl's cash? A lot of merch. I called Kohl's today to state that I still didn't have my card and that my account went up $50, which means they didn't credit my account. The money is out of my account but no credit to my balance. I was told... wait for it... that they would have to re-issue my credit card. I asked if I had fees associated because I have not seen a statement. I have e-bill, so I have to log into my account, which nobody will help me do. So they keep taking my money, not crediting my account and tacking on interest and late fees! How is this legal??? Each time I call the rep starts off nice then you hear snickers in their voice. Like HA HA I'm going to really screw you. Well, I asked to have the card closed and if need me will take this to a higher lever than BBB. Not crediting a credit card balance when you are taking the consumers money is ILLEGAL!!!!!"
"If there's one thing that bothers me about Kohl's its something that they are not the only ones doing these days.
You'll get an email saying that your item has been shipped. No it hasn't!. A great example of this is I got an email on Saturday August 8th, 2020 saying my item has been shipped. It is now the morning of Tuesday August 11th and it's still a 'pre-shipment item.'
This item hasn't even left the warehouse yet so don't lie to the customer. Simply inform the customer that a shipping label has been created simple as that."
"I love Kohl's their store have a wide variety of products from clothes to home goods. They alkso always seem to always be having a sale."
"Pet owners should boycott Kohl's. I went in with a small dog in my arms of only 3lbs, and I have been in many times before with my dog. All of the sudden they are telling me they don't allow pets, but have nothing on their door that would indicate such a policy nor could they produce any such policy in writing. I will never shop there again. Every other store I go to, Nordstrom, TJMaxx welcomes my dog and those are the only kinds of stores that I will patronize. It is a great joy to shop with my dog."
"Kohls 30 minute policy is CRAZY! After you place an order you have 30 minutes to make any changes. If you don't make them within 30 minutes they will send your items to the wrong address and tell you too bad. They don't have any solution to correct the issue after 30 minutes. I have ordered from Kohl's many times but this one time (5 pairs of shoes) my order was accidently sent to a 11 year old address. Even though I got to part of the order before the delivery, they said "Sorry Sir, it has to be done within 30 minutes". They said I now have to pay for something that I NEVER GOT! No way to fix it.
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"I returned three blouses to Kohl's. I had to pay $12.54 in shipping charges to return via UPS on 4/3. I have a returned receipt signed by "Wells" at the Kohl's dock on 4/16. Today is 5/18/20 and I still do not have my credit. Their virtual assistant online is useless, and waiting for an agent on chat has literally taken 45 minutes before I gave up. In the meantime, they have **** my refund for over a month. Lesson learned: Never shop at Kohl's again. I'm done with them!"
"How awful is this companies management deciding not to allow free returns at this time with all the stores being closed! I called customer service and they stated I would have to pay to ship back my returns! I checked the prices and it is very expensive! They will make you wait until the stores open which could be months if your state is just peaking with the COVID virus! We are very disappointed with Kohls Management!"
"Called the store for the temporary COVID pick up at curb solution he said the governor let it last one day ans shut it down so he said order online and the item will ship right from my store which pan was in stock this was 2 WEEKS AGO. I called and said i want to cancel he proceeds to tell me not to call as "people are dieing" even though it was the same store manager in Wausau that told me it was no problem the day before and items would ship out right away. He lied because the second time i talk to him he was flipping out because he himself had to process 800 orders and his company was losing millions blah blah blah. Point is item is in limbo, Kohl's DOES NOT ALLOW YOU TO CANCEL but says just return it BUT DUH YOU CHARGED ME 8.85 to ship from 1 mile away apparently but the item never came on the days it was suppose to. DONT ORDER ONLINE! Skip Kohl's, Walmart still has their act together and i have ordered several items since COVID from Walmart.com and it's at the store in 2 days. Ugggggghhhhhhhhhh!"
"I must share an awful experience with Kohl’s. I had a $15 charge for my February bill. I paid the bill not only on time, but early, and in return they robbed me of $16 for a late fee and interest charge because they said the payment was rejected...from an account that managed to go through when they took double for the late fee and interest! Hmmmmmmmm I have paperless billing, but they sent a letter notifying me of the payment issue 4 days later through the U.S. mail so there was no chance I’d get it before the due date...wouldn’t you think an email would be the way to communicate for a paperless account??? And why a confirmation code for the payment if it was an “invalid account number”? They couldn't answer any of that and couldn’t waive the fee, but would credit it to my account later if they decided it was appropriate. As I will never shop at Kohl’s again and closed the account, a credit does me no good! Beware of Kohl’s and their billing processes!!"
"I do not like the store it's customer support is non-existent and mockery. And downright screwed up i mean what a shame of a store. There, you have a visitor at the store and I needed assistance, I assume the dump was legit. I had a dummy male ask me why do I like Kohl's. Anyhow I will never go into the weird store again, Ever."
"I do not like Kohls, I avoid Kohls at every cost. Everything is over priced, you can get the same thing at Target for cheaper. Unfortunately, my mom went there and bought me a pair of Jeans for Christmas. They did not fit so she gave me the receipt to return them. I begrudgingly went in to return them. Even with a receipt they gave me store credit, which I did not look at because I wanted to get out of there asap and just shop online. When I later looked at it the "store credit" was given to me on a Kohls cash coupon with AN EXPIRATION DATE!!!!!!! what store credit has an expiration date. I went online to buy a pair of pants and OF COURSE non of the numbers on it work, so now I have to go in there, which I do not want to do. That place is such a rip off. I have told all my family to please buy me NOTHING from Kohls, EVER!
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"Terrible customer service!!! Tried talking to a manager and she just spouted off her spiel and started walking away before she even finished, not giving me a chance to say anything!!! So I made multiple purchases and took two items back. They were $18 and later a $24 item. Both returns they took an extra $10 + tax off each item saying I used Kohl’s cash to purchase them, which I didn’t on either item. Plus the two together don’t even equal enough for one receipt of Kohl’s cash!!! I felt ripped off and still do!! Not to mention items I ordered on a separate order completely (to be sent to our family in Minnesota) was sent in error to me, even though I had the correct delivery address on the order! What a fiasco!!! NEVER SHOPPING AT KOHL’S AGAIN!!!!!!"