"After my order with Kitchen Niche a see the bad reviews on this site and I said to my wife ''Oh no I think I a make a mistake these time''. I write to Kitchen Niche and I receive prompt answer. Hopefully I don't make a mistake and i received my order promptly and in very good condition and very well pack with Canada post sticker Fragile on the box. For sure with the great selection and quality of products I will buy again at KitchenNiche.ca. My order take 3 weeks to arrive but it's normal I'm in Montreal ans also I ordered a special products. Thank you !"

"I happened to see the many negative reviews on this website just after placing my first order with Kitchen Niche, so I was very concerned about their reliability. However, my order (a Fox Run fruit flan pan) arrived promptly today, as promised within 5-10 business days after I placed my order. I am pleased with their service, have no complaints, and would do business with them again."

"WARNING: Ordered from Kitchen Niche and NEVER received product. No reply to calls or emails. Paid 150.00 for a pan that has not been delivered. Based on zero reply I can only assume they intend to keep my money so that amounts to THEFT which will be reported."

"I placed an order for a specific grater and I was sent a different one... I contacted Kitchenniche and they told me that the grater that I had ordered and the one I had received were exactly the same one! Which was clearly not the case. Meanwhile they had removed the one that I had ordered from their website... Not a trustworthy company and I will definetely not order from them again. "

"Items never received. Company promised to reship. Items again never received. Reached out to company again, and no return response. Had to file a dispute with my credit card company."

"Do not order anything from Kitchen Niche. I did and never received the item or been refunded. They don't return calls or emails. If you become a victim or are a victim of them make a complaint with the IC3. Internet Crime Complaint Center online. You can fill out the complaint on their website."

"Never order from this company. This is outrageous. we had to mail to find out why our order hadn't shipped and yet they received full payment. There were items not in stock. So we received a partial order and are still awaiting the salt/pepper mill. We emailed them June 21st to find out where the rest of the order is no response and to cancel the balance and refund our money. They didn't respond yet and so we emailed and told them we are reporting them to the bbb. Never order from them they don't have items in stock their website should say this. They are so dishonest that they charge you and then you never get your full order.


Update July 22, 2014 - after this initial review I threatened to report the company and they contacted me right away, and apologized and they kept in contact with me after and I received the outstanding yesterday. Very satisifed. I wont order from them in future, but am satisfied that I received my item."

"Stay away...this company is not customer service oriented at all...they never answer their phone or emails...Do not buy anything from them...They take your money and you don't receive your products.."

"Do not buy anything from this company! Months of waiting for a product; never received. Emails never returned. It seems like, based on other reviews, that it is simply a poorly run company, not a complete scam."

"I ordered some raclette grills as Christmas presents and although I selected free shipping, I received my order 3 days later! The gift wrapping was done very nicely as well. Overall I am very satisfied."

"STAY AWAY! I ordered a few replacement French press glasses over a month ago which never arrived. No response to several e-mails or a voice-mail I left (no answer when I called during business hours).

Luckily my credit card has initiated a dispute with this vendor so I'm being credited the amount until it's resolved.

UPDATE -- The day I posted this review (and contacted my credit card) I received an apologetic e-mail from the business with some weak excuse. So guess they it's not a total scam, just a badly run business. "

"Received my order 2 days early and the package was professionally packed and I couldn't be happier with the service of Kitchen Niche! I will be back!"

"These crooks never sent my order.They don't answer phones and don't respond to e-mails.PayPal dispute started."

"I ordered a teapot on June 20th. I am STILL WAITING FOR IT. I contacted them about its whereabouts July 3rd and they said they would mail another one out right away. It is now the 11th of July. THEY ARE LIARS. I live in Calgary and I know for a fact that it does NOT take three weeks to ship a teapot. If I could give them a MINUS ten rating I would."

"They had the best price on a raclette I was looking for and offered free shipping. I received my raclette 5 days after I placed my order and am very happy with their service. Keep it up!"