"unfortunately we have to agree with most of the reviews. We have ordered product for over $200 over 2 Years ago and we are still waiting for it in July 2018. There is no response to e-mails or phone inquiries and now our order doesn't even show up on our Account anymore, gone disappeared and with this I guess our Money as well.
I do not recommend to anybody to do any Business with this Company, they seem to be corrupt and don't care."
"I have Nevers received the idems I bought. After sending many emails, Sandra spiltzmann finally said they would send new package. They never did. The mailing address was checked and is good. Have left that company phone messages, no answer, no reply, nothing. I have just opened a dispute on PayPal. Do yourself a favor and buy from another company. Worst online shopping experience ever"
"Ordered.Paid.Received wrong item.No response from kitchen niche.ca"
"Ordered a slicing knife but before placing an order I asked about a price match. Of course Sandra replied about 4 days later & all I had to do was write price match in comments section & she'd be sure it was done. Well, checked my credit card statement a few days later & found the full price was charged. Sandra replied with a note that because the item was out of stock price match did not happen. Provided her with another site that had the same knife at a few dollars more but still much cheaper. No response. Requested authorization to return the knife. Unfortunately I never received the item -- fault of the post office but Sandra never responded to my emails when I informed her of it. Had to contact the credit card company to reverse the charge. Why not inform me prior to shipping that there wouldn't be a price match?"
"I ordered a product 2 months ago and never received it! They only replied to two emails out of all communication I sent, kept telling the item would be in soon. Yet to receive. What a scam, wish I could get my money back. This is the reason I don’t trust online shopping! "
"Sent wrong product. Horrible customer service. No apology. If they don’t have the correct product they should alert the customer not sent what they decide is equivalent. Don’t buy from these people. Will let PayPal know. "
"Ordered product. Sent me the wrong one. Never responded to my repeated phone calls. $46 down the drain and the product wasn't drano."
"Ordered a Halloween pan that was supposed to arrive in 4-6 days. It never arrived. I sent an email and called the company. The phone call went directly into a voice mail box. They have yet to respond. Based on other reviews, this company appears to be a scam. "
"Placed an order on July 18, 2017; after 2 months, nothing. They processed the money same day I placed the order. These people Sandra and company spin stories about where the order is. Escalating to PayPal now. "
"Ordered a specific item in early May, and after a month, it did not arrive. Requested to cancel order and refund purchase. Was assured the item would be shipped by end of June. By July 12, it still hadn't arrived. Have sent many emails and received no replies. Have called Customer Service tollfree number, and only get a voicemail - left many messages and till no reply. Don't risk your money with these scammers."
"Order arrived 3 days earlier than promised and my (very fragile) items were packed safely to ensure they arrived in perfect condition! Thank you!"
"Received order in record time!"
"Ordered 4 items got one with a nice hand written note that the other three items were shipping with in a few days of first item. Never received the three items and they charged my account. They never answer phones or return e-mail queries. Stay clear of this company!!!!"
"Ordered Popsicle molds over six weeks ago. Took my money, never delivered. "
"This is my second order with kitchen niche and it's the second time they wowed me with great service and incredible fast delivery. Will be back soon!"