"I placed an order with Joes Pet Meds on April 8th. They sent a confirmation telling me I would have the merchandise in 4-10 business days on April 10th. I have never received my order, and have emailed Joes 3 times with no response. I am very frustrated, and will ot be using them again."

"Been using them for a decade. No problems, and they've always responded to emails rapidly.

I have 5 cats, so Frontline Plus gets pretty expensive.

The exception was 2010 when the exchange rate was unfavorable and I used vetshoponline.com"

"Follow-up to my last review:
It is more difficult than it should be to contact them. I did finally receive an answer from their customer service "team". They claim to have re-sent my order. I'm not going to hold my breath; but I will follow-up here and let you know if I ever receive my merchandise."

"We had a very bad experience trying to place an order on line. This was not the first time we used Joe's, but it will be the last. My wife attempted to place an order for a 6-month's supply. The order came to about $90 US. The website kept saying "continue", but she never was able to get a confirmation. She finally logged off and checked our bank account. Joe's Pet Meds had put eleven (11) orders pending on our bank account!! That was about $1000! Of course there was no way to call Joe's because of their being in Australia, and they give no phone number on their website. We contacted our bank and were eventually able to file 11 claims to get our money back. We have received our credits that way. My wife wrote an email to Joe's, and they did reply saying they were having problems. We will not be using or recommending Joe's Pet Meds."

"I have been ordering from Joe's Pet Meds for the past year and I have never been more happier. I don't have to wait for my order it's here within 5 to 10 days at the latest, the meds are always exactly what they state they are and identical to what US products are. My animals have no fleas, no ticks, and have been heart worm, and all other worm free as they are tested regularly as they are my pride and joy and their health is as important as mine. Just in them they are truly NO. 1."

"i just wanted to throw in that i have been very happy with the items i have ordered from joe's, that they have arrived quickly (i ordered on the 9th, they showed up on my porch on the 14th), and were exactly what i expected, at about 1/3 less the price. they do use items manufactured by merial australia, but there is no reason to believe that these are inferior in any way to the same items manufactured in the us. my dog has no fleas, and she is apparently healthy, so i am happy."

"I have been using Joe's Pet Meds for several years now. They are great. I always order Advocate for my 3 cats because it's the same as Advantage Multi here in the states, and at about HALF the price. I live in Florida, and I always get my order within one week. Those who claim this site is a scam must be confused with another site."

"I placed an order with Joe's Pet Meds and thought all was well, except my printer failed to print it and I had closed the web browser. So I went back to the website and looked at my account, hoping to print the order, and found that the order was not for the 1 item I had ordered, but for 2 of them. I immediately placed a customer service request through the website asking them to cancel the order. Several hours later I got an email from them saying that the order could not be cancelled because it had already been shipped. It would have been around 9:00 am in Australia when they responded, so I have my doubts that they even tried to cancel the order, or for that matter, that the order had really shipped. Beware of this company. There is a reason they have no contact information on their site."

"I had a terrific experience with Joe's. I accidentally ordered frontline plus instead of Advantage. When the frontline arrived, I emailed and asked if I could return the item. I was told that I could write return to sender on the box and pop it in the mail.

I then realized the company is in Australia. I was not certain if this would suffice to get the order back to Australia as I do alot of overseas business and know that a customs form is generally needed.

I went to the post office and indeed needed the form and did the form, paid the postage of about $8.00 which I gladly paid as it was my error. In a few days, the credit appeared back on my card for the returned frontline.

I have reordered the Advantage.

Other than receiving inaccurate shipping information, I found the customer service to be timely and courteous."

"This was my first purchase from Joe's and it was because of the great prices. I expected the order to take several days to arrive due to it coming from Australia and made another smaller purchase here in the states. But amazingly Joe's airmail shipment arrived at my house the exact same day as my other purchase! The only thing that unexpectedly happened was that I was hit with a 3% foreign exchange rate from my credit card company. So it would be a little better if Joe's would accept US Dollars as payment. Overall, an A+ experience though."

"FANTASTIC SELLERS!!! I have purchased Frontline Plus and Heartgard Plus for Dogs for the past two years from Joe's Pet Meds. I have had no problems whatsoever. Great store, Great Staff, Great Prices!

When you can save $20 to $25 on ONE item, why in the world would you shop anywhere else? I believe the negative comments are posted by employees/owners of pet medical supply stores in the US who are trying to bilk pet owners out of hard earned dollars! Shame on you!"

"I love these guys
(they are real, the Store is Real, the Stuff I got was real!)

Fast shipping, so I have No complaints"

"I wasnt sure about ordering from this company either initially, but had no issues with my order. I think I've ordered from them 2x now. Orders take a little longer to arrive but that's really not a big deal since I know & can just order sooner. And the savings makes it definitely worth it. No problems here!"

"Have ordered many times - belong to a feline rescue group and several of us order regularly. Packaged the same as the product in the US. I refer people to this site all the time. Have always received the product and the product is amazingly less expensive. Have not had a flea problem in the shelter using this product regularly. Will continue to order on a regular basis!"

"Initially I was surprised by the difference in price between 1800PetMeds and Joe's. I did some research on this and found out, through anecdotal evidence, that Joe's was in Australia and that they don't have the same standards so the meds are substandard (one person with a competing company said it was illegal...)

I emailed Joe's about this issue to make sure I wasn't breaking the law in the US and to find out about the quality. Here's what they wrote back:
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All of the products listed on our web site including Frontline, Advantage, Advantix, Revolution and Heartgard are exactly the same as the products you would purchase locally. In fact they are even made in the same factories to exactly the same specifications and then simply packaged for different geographic markets. There may be some minor packaging differences such as weights listed in KG's rather than lbs where the target market has the metric system.

We understand that your concern for your pets welfare is your first priority (as it is ours) so if you don't feel 100% comfortable with your purchase then return it and we will offer you a full refund upon receipt.
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I placed an order for Heartgard Plus and Frontline Plus (saving about 50% off other site's prices) and it took 10 days to arrive from Australia. This is the same stuff I saw at Petsmart, only significantly cheaper.

I'm not employed with Joe's or any other pharm. provider. I'm a consumer with two of the best Shelties on the planet.

So far, I'm pleased with what I got from Joe's and i'll reorder when needed.
"