"I have ordered from this company for 13 years. Never had an issue til now. It’s only supposed to take 10 days to receive items. It’s been 4 weeks now. There is no phone number for customer service and they provide no tracking for the package. You can only contact them by email and that is frustrating. I just want my dogs meds. I don’t want a refund. I am getting no response as to where my package is. I doubt I will see a refund. I will never order from them again. Very disappointed in their lack of communication and their slow shipping. "
"I ordered meds for my dog that were supposed to be delivered no later than 10 business days (which is already a long wait in today's shipping world). They never came and no email or call to let me know. I emailed them and now they are saying to give it a total of 21 days, then contact them again. WTH?? Terrible first-time customer experience. I cancelled my order and demanded they credit my account. Still waiting to hear from them, but now I am out 10 days and need to order from another source. Btw, their warehouse is in Singapore. Hence the long wait. "
"I've ordered twice and have received my order promptly without any problems. I'm happy with the prices too. I will definitely be ordering again for sure."
"I ordered Nexguard for my yorkie but it never came. Looking at my credit card statement, I see the charge is originating from a company in Hong Kong, no mention of Australia. Just sayin'. Beware."
"I ordered advantage and they
Sent me some horrible smelly
Flea med that I couldn't use, the
Smell was so bad I had to give them a bath right after I put it on
And there's no phone # to get ahold of them!
This ****!"
"Good prices for products but they don't offer tracking for shipping. I placed my order 17 days ago and still haven't received my package, customer service does bare minimum to help. "
"I have had kind of mixed dealings with Joes Pet Meds. My first order was for heartworm meds for my sons dog on March 11, 2015. It was quite overdue so I emailed them on April 7th and after confirming my address, they sent out a replacement, asking that if I got my original order, to just return one of them. I did finally have the original order show up on April 14, and the replacement order on April 23rd.. But I needed it for my son's dog so I kept it. I was told to just return the replacement by writing ;Return to Sender on it. But they also gave me an address in the US to return it to. Surprisingly it was accepted at the PO Office, and sent off.
So far, so good. Next I wrote a nice review, stating all that had happened, and won a free Toy Pack for writing the review on May 11th. It never came. I wrote them on June 18th and told them about it, and they just acted disappointed for me, no offer to replace it.
I have since ordered more generic heartworm meds for both my dogs, but wonder about the efficacy of it. It looks very foreign made, and I do not mean Australia or made in US and packaged for Australia. Like Chinese or Korean. Would like to know if anyone has had any problems with their pets after using the generic heartworm meds, or if it works at all. I just had my dog to the vet, and she has been on it a few months and is doing great, and is heartworm free, so I guess it may be working.
"
"Unfortunately, Joe's Pet Meds isn't what it used to be. The customer service is appalling. My last two orders for meds for my dogs did not arrive. When I accepted their request to wait longer and the meds still did not show up, customer service made no effort to rectify the problem. Their approach was to blame the Post Office (once maybe, but not twice in a row) and offer a refund or ask me to wait again several more days. When I requested they send the meds via express delivery, they refused. They further insulted me by marking the problem as 'medium priority.' If not getting your orders twice in a row is 'medium,' I can't imagine what they consider 'high priority'. Certainly not their customers!"
"have ordered from joespetmeds for the last few years have never had a problem always get what i asked for in a timely manor 6-10-2013"
"Just received my first shipment from Joe's: very satisfied and will order again. Received 2 x 12 month supply of Revolution for Cats in about 14 days to St. Louis, MO (shipped from Australia) at an approximate 30% discount to the nearest online competitor. The Revolution that I obtain locally says on the package "For cats 5.1-15 lbs in weight...." and "Six single-close tubes each containing 0.75 mL (45 mg) of selamectin" and "Distributed by Pfizer Animal Health, Div. of Pfizer Inc., NY NY 10017. The package from Joe's says "For cats of 2.6-7.5 kg body weight", and "6 single close tubes each of 0.75 mL containing 45 mg Selamectin", and "Made in USA by Pfizer Inc. for: Pfizer Animal Health, A division of Pfizer Australia Pty Ltd, 38-42 Wharf Road, West Ryde. NSW 2114" Expiration date 12/2014.
THIS PRODUCT WAS MANUFACTURED IN THE UNITED STATES, exported to Australia with slightly different packaging, and when you order from Joe's they ship it right back to the States at a big discount."
"BEWARE!
I ordered 300.00 worth of meds over two weeks ago. They have yet to arrive (15 days). I have made several attempts to contact them through their e-mail address. They have not responded. They charged my bank account and then did nothing. There is no way other than e-mail to contact this merchant. Use your own judgement here, but I will not order anything else from them. It was a very expensive lesson, but I have learned it well."
"I have used them for several years and no problems. BUT this latest (April) batch of Advantage (both dogs and cat) is not working? I do not understand why? Years ago I discontinued Frontline because fleas had developed resistances...was a problem all over the southern states. I live on an Ga. island...sandy and warm which equals major fleas.
Hopefully it is not the product.
If the fleas continue, I may have to switch companies."
"I have made several purchases from Joe's Pet Meds and have always been very pleased with every aspect of the transactions. I was worried the first time I ordered from them several years ago because they had such extremely lower prices than anyone else and because they are not here in the US, but have never had any problem. We've been getting the Advocate (aka Advantage Multi here in the US) for both our 3 cats and 1 dog. These are sealed packages from Bayer and exactly the same as the Advantage Multi sold here. We are very happy and will continue to order from Joe's. Only one small problem after my first order with Joe's. Had two small charges to my credit card to some perfume shop in Thailand. Called my credit card customer service and they instanly removed the bogus charges (which only added up to about $7.00). I don't know if it had anything to do with my transaction with Joe's (i.e. stolen credit card numbers...), but it was only a few days after. All in all I'd rate them a 5 out of 5 on all my transactions with them."
"I have been using Joe's Pet Meds for 3 years and, never a late shipment (in fact, amazingly fast coming from Aust. to VA, their customer service has been perfect. Besides ordering for my dogs and cat, I also order supplies for rescue animals and have them shipped to another address, never a slip up. I highly recommend them. If you want the very same meds that we pay double (at least) for here in the US, this is the place."
"I have ordered Frontline Plus from joe's two years in a row. The product I received was the real deal and it worked great. I will be ordering from them again this year."