"I instantly noticed that I ordered the wrong width. There was no way to change or cancel the order. Customer Service was a 30 minute hold and they never responded to texts. Returns are at your own expense.
Never again. Not worth the saving. "
"I order 2 pair of shoes and recieved one pair already and they were exactly what I ordered in the right size. I am so happy with these and look forward to my second pair to arrive friday. I will continue to buy shoes from here for many years to come"
"I bought three pairs of new balance and they were great I will buy from this outlet again and the shipping was earlier then expected thank you !"
"I created an online account and ordered a pair of men's running shoes. They weren't a good fit. I went back to my online account and there was nothing in the order history. I had to call the company, wait on hold for an extended period of time and have them research and provide me with my order number (remarkably, the actual order number wasn't in the emailed receipt). Because of the hassle, I asked that they cover the return shipping cost. The representative asked and her supervisor said that they would be happy to do so as a one-time courtesy, and a label was provided via UPS. She also told me that she was going to make sure that the glitch with my online account was corrected and that my order history would show my recent order, etc.
I ordered another pair a few weeks later. Again, not a great fit. I went to my online account to get a return started and, incredibly, the EXACT scenario unfolded. Both purchases were not anywhere to be found in my order history, which was empty. I again, had to take time out of my day, call the company, wait on hold, explain yet again what happened and get the order number (which was again not on my emailed receipt on the date of purchase). I asked that because the exact same hassle occurred, that they pick up the shipping. The representative, Stephanie, asked her supervisor and he said NO. His reason was that it was already done on a one-time basis. I tried to explain to her that what happened before had nothing to do with this new situation, as they never fulfilled their end of the deal last time as the same issues with the online account recurred. We got into a whole back-and-forth and it was stunning how they just didn't "get it." I told her that she would be saying the exact same thing to me if the roles were reversed, which she couldn't deny. Finally, on the recorded line, I asked her a yes or no question: It is okay with your company, over a $9 or $10 shipping fee, to lose ANY AND ALL future possible orders from a customer and his family, given that the issue that occurred would have been completely avoided had your own representative followed through with your IT dept and corrected the issue weeks ago? Predictably, because she valued her job, she wouldn't give me a straight answer and I told her that I expected she wouldn't , but between us, I know the answer can only be "yes." She concluded by saying that if it was up to her, she would have done what I asked and helped in any way possible.
It is amazing how incompetent people in supervisory roles at companies are...the incompetence is insane. I shall only order from companies which offer free returns now....it is not worth the hassle."
"Arg, I wish I would have read the reviews for this company. They sell counterfeit New Balance. Very cheap low quality fakes. Arg!!!!!"
"On January 1st I received an email from Joe's New Balance Outlet that my order had been received and would ship within 3 business days. On January 11th I called their customer service in search of my order. After a lengthy wait, was informed the order hadn't been filled or shipped and they could not say when or if it would. I requested the order be cancelled and only after a lengthy argument the customer service rep allegedly emailed his supervisors, requesting the MIA order be cancelled. No order, no information, poor customer service! Soon to never do business with Joe's New Balance Outlet.
David S Mazzaferro"
"It is difficult to tell the quality of the shoe you are getting. I have had a couple of nice shoes but the rest have been low end. I take the New Balance as a quality shoe regardless. Not true on Joes. Plus every pair squeaks."
"I purchased 2 pairs of shoes from their website using a card I use exclusively for shopping (my main account is with a different bank) and all of a sudden the next few days I keep getting random attempts of charges on my card! Luckily I blocked my card and alerted the bank of this and canceled my card so I prevented a $478 charge on top of other attempts. USE PAYPAL ONLY!!"
"They changed the price from $34.95 to $49.99!
It's click-bait & deception & should be illegal, anybody want to join me, lets sue these liars and stop this terrible sales practice.
"
"1. The items arrived look like they are NOT original. I feel like sneakers and sport bras are bootleg cheap copies - the feel, fabric, stitching, the way it (not) fits.
2. There is no exchange - only return. Returns are NOT free. The customer service is useless.
3. But the most upsetting of all - literally the same dayI placed an order I started receiving scam text messages and marketing calls!! I wish these companies didn’t sell your info. Ironically, the purchase came with 30day free trial of Norton privacy protection of some kind. Well played, well played. DO NOT RECOMMEND
"
"I have ordered shoes 3 times from this company and have had great service. Shoes always delivered quick,right model and size. I had a problem with the last pair after some usage and contacted them ( no emai).It took a few calls due to covid 19 but when I did make contact they took care of the problem that day. I had great customer service."
"Their sneakers are fakes. After wearing them twice, the soles are worn already. I attempted to reach out to their customer service and they went radio silent.
Dont get suckered into buying anything from Joe's new balance outlet----they are knock offs!!!!"
"Had to pay $12 to return shoes. Won't be ordering from them anymore "
"No Matter How Cheap, DO NOT BUY! If there is any issues customer service will not get back to you, no matter how hard you try! I will never buy anything from them again and suggest you don't either. Spend a few more dollars and buy from reputable retailer! "
"I looks at many different sites for shoes i came across this site and they have great selection of shoes at a great price. I was told i would receive the shoes on Monday but received them on a thursday speedy delivery. and the shoes are great very comfortable at a great value!!"