"Was going on a ball not wanting to purchase from this company because I’ve never heard of but they’ve been really good on communicating about your package and even sent me a tracking link "
"Had found some 337 pedal for a great price to refresh my car. Great seller, prices, and service! Fast shipping too."
"Jim Ellis VW is the best VW dealer to order parts from."
"Website said "in stock" but it took over two weeks to get the parts, which were shipped from different city."
"Shopping was easy and shipping was fast. Great OEM Parts. "
"Ordered part on 8/30. Tried calling repeatedly on 9/9 again on 9/13. No answer no response to voice mail. Email received on 9/21 (3 weeks after ordering) said the part shipped!
I already got one from Heritage in the UK! Ordered on 9/16 arrived 9/25. More expensive yes but eurovan had to get back on the road.
NO COMMUNICATION Jim Ellis!! If there is a delay in acquiring or shipping the part let the customer know so they can make an informed decision.
Substandard customer relations."
"Easy to buy, great service and 40% less than my local dealer. "
"Excellent product, this is the part certified by WV! my car was like new"
"We recently bought a 2006 GTI and need a cowl cover. Jim Eillis VW Parts department came through.
Thank you"
"great customer service..shipped what i needed no hassle..rapid response..quick to ship..an in stock ment in stock...thanks"
"I always check Jim Ellis first. They always have the best prices on OEM parts with reasonable shipping and excellent processing times. I’ve never lived in Atlanta, but I’ll always go here first! "
"Hard to find Volkswagen parts are easily obtained from Jim Ellis. Prices and shipping are reasonable. Customer services is reliable--was quickly allowed to cancel items several days after buying and before shipment. Jim Ellis is easily the winner over other similar merchants such as ECS when it comes to an OEM VAG parts database. These findings are based on two transactions"
"My local VW dealer takes 4 days to get parts. I can order from Jim Ellis in Georgia at a fraction of the cost and get them in 3 days! 3 times now I’ve gotten satisfaction with using Ellis in GA over Ciocca in PA"
"Excellent customer service! Just wish the site told you that a part was unavailable."
"Prompt, accurate, kept me informed"