"I've dealt with Jenson in the past, and they've been very good -- things ship quickly, the customer service is very good, and their prices (when they have stock) can rarely be beat (and when they can be, they pricematch). This time around things have been slower -- they seem to be having growing pains. But I still believe they are an excellent organization to deal with."
"For the most part, JensonUSA was a good experience. They shipped right away and I received emails that confirmed my order and shipment. But, I bought two Jagwire cable sets (Brake & Derailleur) which didn't match in color and on the back of one, was a 2003 date code. Old stock? It could have been a "Newegg" experience where everything goes exactly right, but there were a few hiccups."
"I have ordered multiple times from Jensonusa.com. I have nothing but good things to say for this company. Their prices are lower than any other retailer that I have found, and product ships very quickly. I have never had to deal with returns for this store, so I can't comment on that.
Overall, jenson is the *first* place that I check when I want cycling components."