"I have shopped at JensonUSA many times, and I really like the store; excellent prices, very personalized email and phone customer service, GRRREAT Closeout deals, I am a totally stisfied customer and will continue to shop from them."
"horrible place to order from, placed on order on a friday with all items in stock, monday morning i checked the order status and two of the three items where no longer in stock. Then they kept changing the date the items would be in stock. When i called to cancel the order they gave me a hard time about canceling the order. The item that was in stock was gonna take at least a week to ship with out the other items. stay away."
"I shopped from JensonUSA on a few occasions and have always been very satisfied with the results. They are my preferred online cycle shop. I enjoy the experince for 3 reasons. One, they are very competitive on price but I also like the closeout deals that have always done me well. Two, orders are filled very quickly and shipped promptly (I've never had to return anything so I can't comment on that). Three, the items are exactly as described. The only drawback is that I get charged sales tax (I live in California) and that there's always a shipping charge if I don't want to pick it up from the store. However, my advantage is if I get it shipped to my location I ususally get the order in about a day. Gas, time, and effort would cost me more than standard shipping. Even with the shipping charge and tax I still come out on top. I'm a happy customer!"
"My shopping experience with JensonUSA was very good. I got my items quickly and without hassle. I made two price matches after I had already placed my order and they simply changed my invoice ammount as I had not been billed yet. Overall I'm very satisfied and will most likely purchase from this store again."
"JensonUSA is a great company to order from in my experience. In the last several years I've placed 4 orders with them to perform repairs on my bicycles.
They have a toll-free helpline that I called. The phone was answered promptly and I received the answers I needed from someone immediately.
Shipping charges are fair and they have a great return/replacement policy. I had to send back a pair of shoes that I ordered a half size too small and the ordeal was very pleasant. My credit card was refunded very quickly.
Can't say enough good things about this company.
P.S. Unlike Performancebike or Bikenashbar, Jenson won't put you on a spam email list that'll fill up your inbox everynight."
"Fast price match and faster shipping. Ordered on Monday, delivered on Wednesday. Shipping cost might be a little higher than necessary, but its hard to complain with that kind of service."
"As a first-time buyer, I was able to get a great deal while they were having a special.
The shipping quality matched the rate, and there were no problems with sizing or description accuracy, so results were good.
They are up there for reliable sellers."
"Jenson has a great selection with usually on-par or good prices. I do wish there were more coupons, but I've found they have the widest selection of quality components, and shipping prices are very reasonable. I'll be back for more bike parts from them."
"Great store! Easy to use website with built in price match feature. They price matched a helmet for my mountain bike within 3 hours and had it shipped in no time flat. I highly recommend jensonusa to everyone!"
"By far the best online purchase experience I've had for any bicycle component. Not only do they typically have the lowest prices around, but I am local to their Ontario, Cali location, so I am able to avoid shipping charges and pickup as early as next day!
Steve from Ontario has helped me out numerous times~!
Will be shopping again with Jenson soon!"
"Good prices but gave me the wrong size bike. I bought a LOOK 555 road bike from them, they claimed and advertise on their website that the bike was a 55 inch frame which is LOOK's size L. When the bike was delivered I received a size M (53 inch) which is LOOK's size M (i even called them before i ordered it to make sure it was a size L, and they confirmed "it must be"). Even the dimensions Jenson lists on their website for the 55 inch frame is for LOOK's size L frame not the M frame. I notified Jenson about their mistake, they offered a return at my cost and claimed no fault, I had a race that week and no one could build a frame for me that fast. They put me in a bad circumstance. Now I'm stuck with a frame that doesn't fit me. They continue to advertise the wrong frame size and dimensions. Worst experience possible and cost me thousands of dollars. I'm looking into pursuing further action against Jenson.
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"Not only did this company have the best price on my item, I received it the next day. The only problem was that the packaging opened in transit. It looks like it's in good shape though so I have no complaints so far."
"I really like these guys. After 6 or 7 orders over the last 6 months I'm very satisfied with the service and selection they offer. From what I've seen so far, they seem to have a good handle on keeping the inventory data and ship dates current.
The fact that they use UPS is a plus for me, as I find the tracking data much more accurate than USPS. The shipping rates also seem reasonable for ground shipping. There's no fooling around, they get the orders out promptly. On the East Coast I usually get orders in 4 or 5 days with standard ground shipping.
I can't comment on customer service as everything has been smooth sailing.
Keep up the good work Jensen - Thanks"
"I've been ordering from JensonUSA since I built my first bike in 1999. I honestly can't remember even once that they let me down. They are easily the Newegg of the cycling world."
"I really like Jenson, I think they have very good good prices and great customer service."