"I have a Cub Cadet walk behind mower with a B & S 344cc 10HP engine. A couple of weeks ago while mowing it made a horrible sound and stopped dead. I have acres of grass to cut. My heart sank. A new engine is in the range of $1,000. I had never stripped down a B&S engine before, but what was there to lose? I found a broken connecting rod and a damaged piston. This unit is no longer in production, but Jacks came to my rescue. The piston came in record time complete with instructions for placing the rings. I sourced some other parts from Amazon. My Cub Cadet is now purring sweetly again. Thank you Jacks. Very well designed web site and good prices. Full marks."

"Placed my order online and received it very quickly. Parts received in excellent condition.
Very satisfied. I will continue to use this company."

"I got the right parts and they were delivered fast"

"Placed on back order over a month ago"

"You guys produced in time and price when others failed. Thanks"

"super bad experiense they didnt have the part and waste my time and my refund has not arrive 2 months later"

"I have ordered a deck belt for my MTD; model year 2005, #403677, type 0304 E1.
the physical demensions of the belt are (68.28 by 0.646) inches.

I keep getting the wrong part and have attempted to deal with customer service to return them and get the proper belt meeting the above specs. to date no success.
I have two packages waiting mailing labels to return, a third package never hit my doorstep but maybe was delivered to another party as the proof of delivery photo is not of my resdidence. "

"Will use again! Why go elsewhere?
"

"Part fit well. Works as expected. good Price. "

"I ordered some parts form my leaf vacuum. One of the parts (an axle) did not make it through FedEx. The end of the box had an axle size hole in it. I called customer support expecting a "well you signed for it" response. Instead they apologized and shipped out a new one. To be fair I did sign for it and I would have glad to file a claim except that FedEx will only allow the party that paid for the shipping to file the claim.

I truly appreciate their customer service. I don't buy a lot of small engine parts but what I do will come from Jack's!"

"Thanks all went well thanks"

"Good original parts + order was complete , little bit long to receive but good shipping ."

"Ordered parts, immediately received email alerting me of availability, parts were delivered as stated."

"I ordered an engine a month ago and have spoken to 2 different people who said it’d have to be shipped direct to me. Both promised a call back. Neither delivered. They still have my money, I have no answers. "

"Great product and great service "