"I ordered a Springfield XDM on Friday Dec 18th, the money was taken off my card and i ha d a receipt emailed to me, Sunday morning i received an email stating that I needed to have my FFL fax them a copy of his credentials because he was not on file, once they had that they would ship the order. Monday the 22nd I called to confirm that they had received the fax, they looked up my order and told me that it had been voided and canceled because a computer error had caused a mix up in the price, I now have $130.00 night sights for a gun I do not have and the money is not back on my card yet so i cannot replace it. They did not try to make me a deal on another gun, or anything, simply said they canceled my order, never informed me and now i'm out $130.00, this company sucks and the customer service is very rude. Stay away from impact guns!!!!"

"I have been to Impact for the last time. I went there knowing what i was getting, stood in line at check out while the cashier was B.S.ing with another customer instead of doing his job. Im a pretty patient guy, 15 minutes later i finally found someone to ring me up, Payed with cash and the cashier practically threw all the change on the counter sending it bouncing everywhere. No big deal but i have a broken arm that i cannot use and had to gather the change one by one. I cannot believe how rude and ignorant they are.
Do yourself a favor and go to Kent's Shooters supply on Washington Blvd. They have super friendly staff. Impact is close to my house but for now on i will drive the extra 5 minutes. STAY AWAY FROM IMPACT"

"they deceived me on my order to gain my credit card to get my money and lied about my order. don't deal with lairs who care only about getting the sale. three times they bull shi-- me on my order. sad thing is I told everyone at first that I found a honest company. boy was I wrong, lie to me once,its on me lie to me twice its on you but three times. I will go on every blog consumer web site and let people not to deal with liars who only care about getting your credit card number to get that sale.
will be filling a complaint with the BBB and the attorney general's office for fraud deception then every web site I can to let people know not to trust this company."

"These people are inept. They can't accurately answer questions about inventory availability, because they don't actually have many of the items in stock, and they do not know their accessories very well."

"Purchased a new 9mm Ruger at Impactguns.com on 7 Sep, it was delivered to local FFL dealer on 16 Sep, new, as described. "

"I ordered a thousand dollar rifle from them on Aug 20th and they said it would ship ON OR BEFORE Sept 1st, which is almost two weeks after the order. On Sept 2nd they couldn't tell me the status or even if they had the gun in stock, although when I ordered the website clearly stated in stock. So after waiting 13 days I just had to cancel my order. Do not buy from them."

"After reading so many reviews that bashed on Impact Guns I was very wary of buying from them. However, they had the lowest price in the area for the Walther PPQ M2 that I was looking for, so I decided to give them the benefit of the doubt.
To my delight they were very swift in the processing of my order! They quickly responded to the emails I sent asking specific questions about the gun I was ordering and the shipping process. I ordered the gun from their website on a Wednesday and it had been moved to their Salt Lake store and was ready for me to pick it up on Friday.
When I went into the store to pick up my firearm, the store manager was super helpful and informative when I asked about cleaning and ammunition for the gun.
Overall, I had a great experience. The only negative is that the order status on their website does not always accurately reflect the location of your order (It was great until it got stuck on the "Awaiting Carrier Pickup" status and is still saying that even though it already shipped and I have picked it up)."

"Terrible!!!! I ordered a "new" Ruger SR1911 Custom that was supposed to be smithed and tuned with $500 worth of work. The sight was put on visible crooked and the trigger had more slack the any of my stock 1911's. Worse, the gun have dent in the frame, severe barrel wear and the trigger was so loose it registers a different weight with each trigger pull. I paid over $1300 for this!!!!

I contacted them and they offered me $60 for my trouble or I could send it back to have them "try again". When it comes to firearms, perhaps they should learn how to do it right and quit trying. DANGEROUS and IRRESPONSIBLE!

DO NOT ORDER FOR THESE GUY OR YOU WILL BE SORRY!"

"The worst experience I have ever had with a Gun Dealer. DO NOT PURCHASE ANYTHING FROM THIS PLACE unless you like getting ripped off.
I bought a pistol magazine that said it was IN STOCK READY TO SHIP, and it was not, waited 2 weeks for the item to arrive and it was USED and worn. No doubt it was used. So I call, and I get hung up on by the first person, and the second person Brian Kirkendall, a Executive Sales Manager (ex vacuum cleaner salesman) laughs at me, rips me off, then laughs at me. This is what you can expect from Impact Guns, the last Owner was arrested for threatening someone with a weapon. These people are not fit to hold a business license."

"They were taking back orders for PMags during the height of the panic, so I ordered a couple. After a month, I was able to acquire them locally so I repeatedly cancelled my order to no avail. I would click on the "Leave a message or Chat Online" link on the top right corner but all it does is bring up a form to send them an email.

I did this so many times I lost count. I even left them messages on the 888 number. Well guess what, today I received an email from them saying that they shipped my order. Idiots.

I hope your order goes through fine but you are taking a risk ordering from these people. Forget getting any kind of customer service if you are not satisfied or have a problem with your order. BTW, did I mention that they jacked up the price of their PMags?! Yeah, they are one of those shops."

"Ordered a pistol that was listed in stock on their website on 3/2/13. Credit card charged the same day. Called them on 3/6/13 to verify shipment status and was told item was not in stock and it was at least months out from supplier. I canceled my order and found the same pistol from another vendor. I took a chance with them even after reading poor review but that was a mistake. Do not do business with impact guns. SERIOUSLY."

"Ordered a pistol from Impact and received no response for over a week. Contacted them to cancel order. They replied the same day stating it had been shipped. Eight days later I get an email notification from Impact saying the gun had been shipped. They lied to me. Will not do business with them again.
"

"Ordered magazines after I signed up for notification when they came in. The email said 20+ came in and I ordered 2 within about one hour or so after being notified. The order said processing, but on further review said expect delays. I left a message on their chat line, no response; tried to call numerous times, no answer or ability to leave a message; sent several emails still no response. I hope I cancelled my order because when I tried to cancel my order it did not take the entire order number, had to delete the alpha portion of the order number and the -1 to get it to take. I will never use them because of their refusal to respond to chat and emails and their refusal to answer their phone. I hope they do not charge me for my cancelled order but after reading the complaints I am not sure. I do not trust anyone that refuses to respond. "

"Terrible customer service; I ordered before Christmas and still did not receive my order in February. They never return email inquiries and their voice mailbox is always full. Awful."

"I ordered on the 1/15/13, and 9 days later they still say the order is processing with no ETA for an item that was "in-stock" when I ordered. They also charged my credit card the day I ordered, something that is illegal as you are only to be charged once the item ships. They also say they are not accepting calls or online chats. Poor business practices. I canceled my order and will watch my credit card for the refund hopefully."