"I had a very good experience and I will return"
"The color and fit were very awesome "
"Buyer beware! This shop misleads it's free shipping over $50 headline. I spent $50 and it did not give me free shipping so I tried spending $50 before tax and no free shipping. I decided to purchase anyway assuming customer service these days are accommodating to certain situations.
THINK AGAIN: Not only was customer service not understanding saying that certain items do not count... (How would I know which items are included and not included) They then decided to be rude and short saying that they will not refund the shipping cost and also I would just need to return it and pay shipping fee again.
Not a kind store, very greedy and misleading the public. Will never buy again. You shouldn't either. Shame on you company and shame on your customer service agent."
"Woeful.
My package didn’t arrive.
They won’t communicate as to what happened.
No apology. No reason. No refund. Nothing.
I can hardly believe it.
AVOID AT ALL COSTS . "
"I ordered 6 Mizani hair products and paid for expedited shipping to Australia where I live. Shipping cost was almost the same as purchase price which is outrageous. Anyway, I only received 5 products instead of 6 so I contacted them straight away and provided photos and the invoice that came with it. They then told me they verified the weight and they can't prove that it wasn't sent. They have refused to send me the product still. I reported them to BBB and the next thing they do is issue a refund instead of sending me the product. By the way the refund did not include the shipping cost. I questioned them about that but they replied, they issued the refund because the product is no longer available. I asked for refund for shipping cost as well and they are still refusing to do so. I went to their website same day I was told the product was unavailable and pretended to purchase the same product again and to my surprise it was available. The missing item cost $15.95 and charging $54.70 to ship it to me. I took a screenshot and sent it to them right away. I haven't heard from them since.
The point is they are frauds, and customer service is zero. They are happy to take your money but don't expect to receive your order. I've reported them to econsumer.gov too, they are aware but don't care. This company needs to be shut down. They are using the Internet to ripoff customers. "
"I ordered an item from their online store at www.houseofbeautyworld.com on 07/04/18 and paid $8.95 for 2-5 day shipping. On 07/07/18 I received an email that read "please allow 2-4 business days for processing then an email with the tracking number will be sent" on 07/10/18 I emailed "customer service" as the website instructed to do requesting an update on my item. I received an automated response and no answers to my question. On 07/12/18 same thing happened. They refuse to speak to me, refuse to answer questions, and 12 days later no refund, no answers, no item. I filed a complaint with the BBB and it appears that they were contacted by the BBB in 2016/2017. Unfortunately I did not learn of this until it was so late.
I will be writing reviews everywhere I can, I will contact the attorney general as well.I encourage all of you who have been wronged to do the same. They stole my money and many others as well. It is an outrage that someone can steal money from consumers and not have consequences. Please use your voices. "
"I placed my order before noon on a Friday, which according to their website, should have processed the same day. However, I did not receive an email stating that my order was being processed until the following Monday evening. So, I called on Tuesday to find out what was going on and when I could expect my order, and the woman on the phone told me that my order has been canceled because they are out of stock. I'm like, well, when did this happen and she's like yesterday. I'm angry because I should have found this out on Friday but because of their poor business practice and nonadherence to their own policy that's on their website, I am left inconvenienced and without the merchandise I ordered. The woman I spoke with had lots of attitude, was unapologetic and was not in the least bit empathetic to my situation. Furthermore, she never did explain to me why my order was not processed on Friday, which would have alerted me to the problem so that I could have sought out other resources to remedy my situation. I will NEVER order from them again and the woman I spoke to on the phone didn't seem to care either. In fact, she called me after the fact and told that I was blocked from ordering from them anymore because I cursed as I hung up. It was beneath me, yes, but she was so unprofessional that I felt the conversation needed to get petty.
"
"I ordered hair product but the wrong color was received. I asked about a solution and they simply ignored me. I should have paid attention to the other reviews that rated this site customer service as worst on the planet. Buyer beware."
"Placed and order totaling $42. Charges were immediately processed to my card. Notify they had received my order and they would notify me when the order was processed along with tracking information. Two days later I was emailed the wigs I ordered were not in stock. I asked for the order to be cancelled and to refund my account. I was emailed that the order had been cancelled and I would received a full refund in 7-14 business days. Well it's day 17, and no refund. I have sent 3 emails, no response. I've called but no one answers. All you get is that recording and told to leave a message. My advise is to avoid this business. They are only out to rip you off."
"First, let me say that I have been purchasing with this company for years and never had a problem other them not be reachable during working hours. It is frustrating but I can try to understand. My products have been always delivered with great care in a timely manner. But recently, I ordered five products and I opened the package, I only saw four items. I thought that was weird because there was no note that the product was not stocked. I called and explained to the lady that this is a first. She advised me to scan the receipt and sent it, which I did. Shocked I was to find out that they are insisting putting all products in there. Where is the fourth then? To make matters worse, I spoke to a rude representative who is telling me there is nothing they can do because the weight says otherwise. Really? I asked to speak to the supervisor and she said I can't because she does not call anyone. Really?
Please, until this matter is resolved amicably, I plan never to do business again with them and I urge you too if you want to reduce stress in your life. You don't want a company that will make you feel like you are not telling the truth when they make a mistake. Run people, run to another seller if you can! Right now, I hate to do it but I give zero on a scale of ten to this company. They have lost my business (my friends and community) and the integrity I gave them all these years. Life needs no hassle like this over a product."
"Purchase your products else where. Let me tell you of my experience. I purchased a number of items from HouseofBeautyWorld.com. I was missing 1 item and received an item I had not purchased. I contacted the company and was first told to send a pic of item I had not ordered, which I did. The company sent me a return label to send the item back and I did. Today, I contacted the company to have the missing item sent and was put on hold for more than 5 mins. I hung up and called back and of course, as the reviews stated, no on answered the telephone this time. Well I'm not going to take this treatment from anyone who has my $. I sent the company an email and explained that I will not be calling and emailing frequently to receive the item. I will be filing a civil suit against the company here in the great state of Maryland and guess what, the company will have to appear in court or pay an attorney to appear and when I win the suit, which I will, because they have not sent an item I've previously paid for, the company will know I mean business. I also contacted PayPal because I purchased the item through my PayPal account, and was told the company now has a hold on the account and must answer to them within 10 days. It is my hope that PayPal will discontinue business with them. I also want to encourage other consumers to contact their banks or whatever point of sale used to make their purchase and complain about the treatment they've received and maybe, collectively, we can get them to treat consumers as a commodity. Ignoring customer calls and emails is simply not a good practice and we see this all too often. I am hopeful the company will send my item but if not, I am prepared to go further.
Let's do our do diligence and get the respect we deserve as consumers!"
"I placed an order on the 19th of February and today it is March 5th, still no package. Google narrowed my extension search which brought me to houseofbeautyworld(wish I would've read the reviews first). As the site is loading the 20% off of your purchase checkout code had me sold. As I should've found it suspicious that many of the other tabs listed very little or nothing at all. I proceeded to checkout and was given an expected delivery timeframe, along with a tracking number. As days went by I decided to track my order but was unable to do so. So to anyone who is looking to purchase from houseofbeautyworld please don't. Spend your money where the reviews and ending results are positive. Worst online order EVER!"
"Order placed on February 11, 2018. Four days later, on Feb. 15, received an email saying, "Your order is being processed. Please allow 2 to 4 business days processing time after which you'll receive a tracking number from us." Seemed odd to get the order confirmation four days later, but OK.
No further communication after several days, so on Feb. 19, I emailed customer service for a shipping update. No reply for three days.
Feb. 21, I receive this response, "Dear Customer, We apologize for the inconvenience. We will check with the shipping dept. and update you on your order, thank you."
I wait four more days and still no reply, so I email again on Feb. 25 asking for an update.
No reply, so on Feb. 26 I called the customer service number. The woman who answered told me that one item in my order is on back order and that's why it had not shipped. She put me on hold and came back and said the item is now and stock and my order would ship that day, and to expect an email with the tracking number.
It is now Feb. 28 and still no tracking number and no one answers the customer service line.
Communication and customer service is terrible. I should have been notified right away that one item I bought was on back order, so that I could decide if I wanted to wait. Had I not called, who knows when they would have told me. And now, there's still no information on when the order will arrive.
This seems to be a common complaint with this company, so unless you like paying for something and not knowing when you'll get it, I'd shop elsewhere."
"sent the incorrect order called several times only to be placed on hold for over 10 minutes. No response to my emails about incorrect order that took 3 weeks to ship. I ultimately had to report it to my credit card due to no response. BEWARE!"
"I purchased a wig from House of Beauty World that arrived damaged. I sent them pictures of the damaged wig and they told me to return the wig for a refund. I sent it back with an email specifiying that a full refund. So they sent the label and the wig was sent back. Approximately 2 weeks later, I called to find out the status of the refund and they told me they sent another wig to replace the damaged one. I informed them that I had speciically requested a refund and they reluctanly sent another label. I waited another 2-3 weeks before I called them again inquirying about the refund. They acted like they did not know what I was talking about saying, "We don't give refunds." I reminded them of the conversation with Monica and they quickly said, "Oh yes, I remember...we will send the refund in a few days." Approximately 4 days later I received a refund of 44.95 when the wig costed 59.95. It was explained to me the difference was a restocking fee for a damaged wig and for them sending me a second wig I did not request. So I will never deal with these SCAMMERS again. BUYER BEWARE!!!! "