"I had to wait 2 days to place my order because your site would not work, every time I went back to place the order the previous order I have been working on gets delated and I would have to start over and over again until today when I was finally able to get our order in."
"It ask too many Question. also you discount for online ordering and charge credit card processing fee and handing fee. end of the totaling is same with pricing what is displayed."
“Hi! Thank you for taking the time to leave your review. Since most of the items we make are highly customized, we do have to ask questions to be able to fulfill orders and ship them to the correct location. As for the fees, as a small business we make it a priority to be as transparent with customers as possible regarding all charges that are included in their total, and we do offer an electronic check payment option that does not include a transaction fee. Thank you very much for your business, we appreciate you choosing HotelSigns!”
"We were in a bind in that we did not order a very important piece for our hotel. I did not know how or where to begin to find my sign and Breanna walked me through it and even sent me an email detailing how to proceed. Very helpful"
“Thank you so much for taking the time to leave a review! We are always happy to help, please let us know if there is anything else we can help you with. We appreciate your business! ”
"Whitney was very Helpful, thank you!"
“Thank you very much for taking the time to leave a review! We appreciate your business, please let us know if there is anything else we can help you with!”
"I do not think it is right to have to pay a "processing" fee and a "credit card processing fee" . These are the costs of doing business. "
“Thank you very much for your order and for taking the time to leave a review. We are glad that you are happy with our signs! As a small business we prioritize transparency with our customers and make an effort to disclose all fees we charge, and offer the eCheck payment option should our customers prefer to avoid the credit card transaction fee. Please feel free to contact us with any questions you may have about the eCheck option, we can also discuss setting up your account on billing terms if you prefer. We appreciate you choosing us for your signage needs!”
"Easy navigation to find what you need."
"Very Helpful and informative"
“Thank you very much for taking the time to leave a review! We are more than happy to help any time, please let us know if there is ever anything else we can do for you!”
"GAVE ME 5% OFF AND FREE SHIPPING BEATS ALL THE OTHER VENDORS !!"
"first off 10 weeks is too long to wait for simple signs that I could get printed locally within one week.
As well, these Delta room number signs need to change. They are flimsy and being pulled from the walls repeatedly"
“Hi! Thank you for taking the time to leave your feedback. We are working diligently on shortening our lead times and look forward to offering standard lead times of 10-15 business days for most orders. In the meantime we ship out all orders as quickly as we can, and your order may ship sooner as well. As for the design of these signs, we produce them according to Marriott's brand standards, which we must comply with as an approved vendor. Please feel free reach out to us directly at emailus@hotelsigns.com with any additional questions you may have, we will be happy to help. Thank you again and have a wonderful rest of your day!”
"Great one-stop-shopping for hotel signage. Hoping it won't take 6-10 weeks for receipt, though...
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“Thank you very much for your review! We are so glad you are happy with your shopping experience with us, and are working hard on shortening our lead times and shipping all orders as quickly as possible. Please let us know if there is anything else we can help you with in the meantime or if you have any questions about your order. Have a wonderful rest of your day!”
"My experience was absolutely amazing! "
"Had difficulty editing some of the signage that I had in the cart already, but got it figured out. "
“Thank you very much for your feedback! If you ever run into difficulties ordering on the site or have any questions about your order please feel free to call or chat us and we'll be more than happy to help. Have a wonderful day!”
"Thank you for making ordering what I needed very easy and thank you Cassandra for helping me finish the order quickly!"
"Any time I call for help it is always quick and easy! Love that!"
“Thank you so very much for your review! Please reach out any time, we are always happy to help.”
"So easy, need something in a pinch. DONE"
A rep from HotelSigns, SignArtisan, has responded:
“Hello! Thank you very much for leaving your feedback. Our website is set up to save cart contents when customers are logged in to their accounts, and I see that you checked out as a guest. When customers are not logged in there is not an account that the cart is associated with, so our system cannot save the contents. If you would like us to convert your account to a regular customer account so you would be able to add items to your cart and return to check out later, please reach out to us via phone at 1-888-273-8726 or email at emailus@hotelsigns.com. We appreciate your business and will be happy to help with any questions or concerns you may have. Have a wonderful day!”