"I bought something for my husband on the 15th for an event on the 30th . Store told me that it was going to be here in plenty of time. So it was fine. Says it would take 7-10 business days to ship to home and 14 days for store, so obviously I shipped to home. Was shipped via FedEx and then transferred to USPS who can now not find it! This is the 28th and I do not have this order for my husband!!!!! I WILL NEVER ORDER FROM HOT TOPIC ONLINE EVER AGAIN!!!!! I will be taking this to social media as well cause buyers need to beware!!! "
"I bought a grab bag, from these people and it said there were three things inside only to find too, when I went back to ask, they said the sh*t felt bag was the third item and it’s supposed to be “dragon ball themed”. Next I tried to make a return on a “mystery” box that was already opened when I bought and she claimed because it was opened she couldn’t accept it back. Well you can sell opened boxes you could at least take them tf back. "
"I went to hot topic for the first time in months and I signed the clipboard for the hot cash that is left on the counter. That same night I received a text from some random number asking to be friends and if I worked at hot topic. The only thing I can assume is someone in the store that day saw me write down my number and took it from the clipboard. I brought this up to a manager and they told me they would let corporate know. They have done nothing to help protect the personal information of their customers. I suggested covering the clipboard as people sign or removing the clipboard from the counter and only bringing it out as people sign. The excuse I was given when I went back and asked about it again is that they don't have enough space to put it away in between signings and that their boss told them to leave it out. Each person's full name and phone number are on there. That is enough info for someone to find a person and stalk them. I was lucky enough that the person that texted me left me alone after I told them to."
"I ordered the Funko IT movie moment from Hot Topic.com and I received the absolute most piece of trash they had to of intentionally damaged the item. The movie moments box was busted open on one side, and it was covered in scratches! It looked like they warehouse staff played soccer with it. I contacted customer service and they have a policy that they only guarantee the figure arrive in good condition, that the packaging is only for shipping and not guaranteed to arrive in good condition.
I was surprised that they sent me an email to review my purchase. I wrote the same review as above and received an email that they would not publish my review. I’m glad this site exists so I can honestly review this trash company."
"I am a big fan of the movie IT and my friend told me today that Hot Topic released a new exclusive -- Pennywise in the Gutter pop figure scene. I called around different Hot Topics and they were all sold out except for the store at Stonebriar Mall in Frisco, TX (they had 4). Excited... I told them I was on my way to pick up one . I drove from Dallas (about 45-55 mins) and when I got there... one of the ladies told me in a very "smiley, cheerful demeanor"... oh... we sold out... somebody bought them all 30 mins before you got here. Hot Topic Management - I know CASH IS KING and if YOU SNOOZE, YOU LOSE but do exercise some discretion. When you are selling an exclusive item -- please be mindful of your other customers. Why was it ok to sell 4 of the same exclusive item to one customer? Wasted my time... Yup -- one star in my books."
"I have ordered three times in the last few months. All three times my order took weeks to ship, and EVERY SINGLE TIME at least one item was finally cancelled- after a week of waiting. One of the times, I only ordered 2 tank tops because they had a buy 2 get one for $5 offer. I ordered 2, 1 was canceled. It's a scam. In a few months, they have canceled 3 of my items. If they don't have the stock, don't sell it. Use a better system that doesn't sell out of stock merchandise and doesn't make errors that cost money. Here is the most unprofessional part. One of the items I bought TWICE. Cancelled twice. The closest store that has it is over an hour away, and they do not ship from store to store. Which is also bad business.
I just saw 5 items I wanted on their website, but I didn't bother ordering.
Why order when it will just get canceled? "
"I had just purchased a pin. Then me and my brother were looking around more but one of the workers told me I had to leave because it looked "sketchy". He might have thought I was trying to seal but I wasn't. I was shocked and upset that this happened. He had no personal right to do that. I rate 1 star. "
"I paid the 35 for 24 hr shipping got my stuff in 72 hrs made them give me my 35 back then when I got clothes one pair of pants had hole another had rust on chains I told them they said I did it "
"When I tried to find an item I was just told to go look for it and when I was checking out they were super rude and sarcastic."
"Worst customer service ever. My order hasn't shipped and when contacted they said it would within 1 to 2 business days. We already are past that. When I explained this they just kept replying with some stupid stock response over and over. It's clearly copy pasted and they are obviously not reading my emails. It is not that hard to answer these questions. "
"It would probably be cheaper to go to the states than it is to ship things with hot topic. Purchasing small items is impossible because the shipping for a small item, minimum $31 USD, is several times the price of the item being shipped. Any time I've seen the company asked about this issue, they claim that it's based on the weight of the item and the price of it, which is ridiculous and obviously not true. It doesn't cost $31 to mail a piece of jewelry. They have no explanation about how these costs are calculated on their website you just have to wait to be horrified in check out. Their incredibly vague section on international shipping could save some time for everyone by saying "if you're not from the continental US, get lost." They also have lots of ads saying that you can get free shipping if you spend enough you can get free shipping, again, if you live outside the states, be prepared to pay more in shipping than anything else. Luckily you can get similar products for a lot of things there on Amazon or similar sites that don't feel the need to trick you with padded shipping costs that they won't explain (because they can't)."
"I PLACED AN ORDER WITH HOT TOPIC ON THE 12TH AND I NEVER RECEIVED MY ITEM NOT EVEN AN EMAIL TELLING ME WHAT HAS HAPPENED WITH MY PACKAGE. BUT THEY FAILED TO BE PROFESSIONAL, I HAD TO CALL THEM AFTER WAITING TWO WEEKS LATER TO ASK WHERE IS MY ITEM, AND WHEN I TALKED WITH THE CUSTOMER REP WHOM SPOKE VERY BAD ENGLISH, HE INFORMED ME THAT THE REASON WHY MY ITEM DID NOT SHIPP IS BECAUSE ONE OF THE ITEMS WAS NOT IN STOCK. AND HE ALSO SAID HE DID NOT THINK THAT THE OTHER ITEM WAS AVAILABLE, SO I ASKED WHY HOT TOPIC DID NOT DO THEIR JOB TO SEND ME AN EMAIL ,OR CALL ME TO LET ME KNOW WHAT WAS GOING ON AND HE JUST TALKED AS IF HOT TOPIC DID NOT DO ANYTHING WRONG AND HE WAS TREATING WITH NO CONCERN WHAT SO EVER, MY HUSBAND AND I ARE AVALUED CUSTOMERS, WITH HOT TOPIC AND WE SHOP WITH HOT TOPIC FOR OUR KIDS REGULARLY. BUT AS OF NOW I AM HIGHLY DISAPPOINTED WITH THEIR CUSTOMER SERVICE AND THE HANDLING OF MY PACKAGE "
"If I could give this zero I would. My order was "pending" for over a week and I used a hot topic card! The day after I talked to someone was when my shipment was supposedly shipped. They gave me a tracking number but fedex has not received the item and its been well over 48 hours. Last time I order something it was the same thing. Took a week to pend and then I got an email saying they were sorry but an item I purchase they do not have in stock so here's a refund. How to do you oversell your products? All I got was a 15% off on my next item which expired that day so when I first saw this email was the day after so that was no good use. Order hot topic at own risk! I shall never order from hot topic again. I'm fed up with every time I order it's a constant pending, or and order is out of stock after I already purchased it, and the shipment is always sent out late which is not FedExs fault but Hot Topics fault!
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"im so saddened by the fact that the shipping costs are so expensive. i was so excited about ordering it all but this is just disappointing. Im so mad that im not able to order clothing without spending 60 dollars on shipping costs."
"I have given hot topic so many chances! My current order should have shipped days ago so i emailed CS, they said it will ship soon. Then i ask why this keeps happening. They come back with “your items are back ordered, we are cancelling it, you will receive a refund in 10 days, sorry yet again!!! Wth?!!! If items were again out of stock., why were they able to be ordered at all?!!! My order in October too 6 weeks and a ton of **** to finally come in! Their customer service just doesnt kitchen!!!"