"Talking to their support to get help with a refund over a financial issue, I was able to get my money back! Handled well and very friendly."

"I kept seeing HiFiGo.com as a sponsor of many of the sites I frequent for audiophile equipment, especially IEMs. I also read many posts stating people really liked the variety of items available on the site. I eventually placed an order for some IEMs that review really well on many sites, but are not easily available.

The order I placed arrived in a reasonable amount of time with no issues. I just wish their order tracking updated a bit more frequently - three days between some of the updates seemed too long.

But overall, it was a pleasant enough experience I placed another order."

"help from customer service
I asked for help from customer service
I immediately received excellent and professional service which is a rare thing these days
I received a product of excellent quality at a very good price and for that I thanked them
DV"

"Second time buyer and really happy with service overall, my Shanling M8 took only 6 days to Spain which is a real record breaker. Besides, no customs fees nor taxes to pay, so I'm a happy bird and surely will buy again from this shop, I cannot recommend it enough as prices sometimes are hundreds of euros cheaper than other online stores in Europe. Super.

"

"Bought several items from them and I'm happy with every purchase. Great communication, fast shipping."

"Excellent, helpful customer service."

"I've got my order in 12 days! Didn't have to pay any customs duties. The product was very well packed and in perfect condition. Very good seller!I recommend the store. "

"Hifigo have been great to deal with - in every way. The value is exceptional on all items as is the support & excellent communication from Kangyi & the team at Hifigo. I have ordered from Hifigo on 3 occasions over the past 2 months, it has taken a maximum of 8 days for each order to arrive here in Scotland from China, very well packaged, all taxes/duties paid & items in perfect condition. Could not ask for a better service in any way whatsoever. A big thank you to Kangyi & all the team at Hifigo for providing a great shopping experience online - every time. 5 Stars 10/10 A+++"

"Great service, chat info for products and very fast delivery "

"Verry good service , shipping to Belguim in 2 weeks . Top store !"

"I purchased a pair of interconnects which I had difficulty fully pressing in due to a tight fit. I briefly described my problem to HiFiGo Customer Service (CS) and requested advice. CS was very response and polite and requested a more detailed description of my experience even a video if possible. I provided a rather full text description and was soon informed it would be passed to the manufacturer for review and evaluation. A day or two later I received a reply presumably from the manufacturer via CS but it was not helpful even apparently presuming ignorance on my part. I felt somewhat insulted as it suggested the problem may be one of rust on the interconnects which of course I would have noticed even suggesting I should press harder even though I made it clear in my full description why doing so was impossible to perform. I did not have the impression the manufacturer gave much time or effort to my concern. I am glad to say though the problem may have resolved itself by other means and may not even have been a problem at all as I may have misjudged the fullness of the connection. In sum however I am happy to do business with HiFiGo and hope I will do so in future as I am happy with the quality and cost of my current purchases and with CS. Cheerios"

"The quality of customer service I received during the course of a recent order was in all ways truly outstanding. All replies to my correspondence were prompt and courteous.
I will be a return customer for sure as this quality of customer support is rare and very much appreciated.
Many thanks to Kangyi and all at HiFiGo!

Ron (Hiflight)
"

"I bought a leather case for a FiiO BTR5, and unfortunately it turns out HiFiGo did not have it in stock. When I reached out to customer support about it, they were very polite and quick to respond, and my refund was issued quickly.

However, I wish the case would've been listed as "Backordered" or "Out of stock" on the product page. I didn't know it was backordered/out of stock until I reached out to customer service after it had been about a week and no notification that it had shipped. I shouldn't have had to be the first one to reach out about my order.

I worked with Kangyi from the HifiGo team, and Kangyi was very helpful."

"I ordered from hifigo my first iem. It shipped within a day and delivered in 3 weeks to Europe.
Customer service was pretty responsive and quick.
Not any complains so far."

"After my package was stolen during delivery, HIFIGO returned the product to me free of charge."