"Ability to communicate with Parts Department via email. This cut down on confusion of saying part numbers and VIN over the phone. Jay Clark went above and beyond, thank you Jay.

Would suggest you put a link to your "parts store" on your local webpage. I had everything loaded into my cart then realized I'd put them in Hendrick Toyota in Apex North Carolina. "

"Great price online...Don't understand why it's more it I try to buy in the store tho"

"Very competitive price and easy ordering process."

"Had an amazingly pleasant experience when I called Hendrick Toyota's Parts Department this morning. Joe, who answered my call, was extremely friendly, helpful and honest. This immediately generated a level of trust whereby I felt Joe had my best interest in mind. He was quickly able to identify the part I needed and coached me through the best way to order it to save the most money. Experiences like this are what will make me (and most people) loyal customers. MANY THANKS to Joe and Hendrick Toyota!"

"Good overall. Website could easier to navigate. Need to update the 2023 VIN #’s for the search bar."

"Finding the right parts on the dealer website is a terror. The GUI is not logical or intuitive...it just is. Even in the parts dept. the employees have a hard time finding a part without a number."

"This service was as reliable as my Sequoia. "

"Thanks for all the help from online parts order"

"Extremely easy to order online through the website"

"so far so good
adequate prices "

"The site was user friendly and I was able to easily find what I need for my car. "

"I was so glad to find it easy to browse the site, found what I needed and got it ordered in less than 5 minutes!"

"Price increased while I was gathering info for order"

"I am an old lady - tried to do as much of this as I could on my own - needing parts for lifting my old 2005 Scion xA back to stock height - whew those parts diagrams are WILD! I did have to call parts department - and Eric was a sweetie - patient and most helpful with me. Got my order in! The prices are competitive with local parts discounts I have access to via my employment. I think the parts prices that I needed are very reasonable. Grateful for that - and for Eric. Give Him A Shout Out! And Hendricks Toyota, take care of Eric - he is a gem of an employee and they are extremely difficult to come by these days! (saved on shipping cost due to being local to Hendricks Toyota)."

"NAME OF PART HINDERS LOCATING IT. I wasn't able to find a filter in filters!"