"I had ordered a couple small parts for my wife’s 2001 Highlander, George double checked to make sure I had the correct parts printed out a diagram which indicated that I needed an additional clip…the total spend was about $9.00…
But the service/professional attitude that George delivered was worth much more.
When my wife decides she is ready for a new Toyota…I will be back.
"

"Joe is the Best! He patiently goes over diagrams to ensure I am ordering right part. In addition, with the discounts I got from the parts department, genuine parts are not much more than after market, and arrived the next day. All of this was explained ( patiently! ) to me by Joe. You might consider giving a valuable customer service rep like Joe a bonus….."

"I ordered parts online and got what I ordered "

"The sales tax calculation was a bit dicey. Brandon helped me out through that issue. Then, all of a sudden the order was cancelled with no interaction with Hendrick.

Whole things was quite odd and the attitude that came with it was significant."

"I only buy from a stealership when I have to."

"Would not take discount code for Free Shipping"

"Parts at the auto shop were the same as OEM cost, but with the discount I’m getting OEM quality at 2/3s the cost."

"More economic!! Nice, is important that description on parts and that content in the pack!! "

"I totalled my Toyota Tacoma and needed to get it back on the road. Toyota builds their vehicles to such precise specs that someone with decent mechanical knowledge can repair one, but only with factory made parts that fit like they're supposed to. Rick Hendrick Toyota has supplied my parts needs and has had what I need every time at their roll up door early the next day. I got 'er done with their A+ parts supply. Couldn't have done it without them. Thanks, Bill Huggins "

"First time Hendrick Toyota on-line shopper. Very intuitive on-line Toyota parts search and order. Quick easy checkout and shipping. Thank you."

"Everything was fine, but I also wanted to include coolant in my order, but was unable to locate a section for fluids on the parts website."

"I needed a 2023 accessory for my new Tacoma but only 2022 parts were available. The parts dept quickly deciphered the vin, and matched the part numbers and we were off and running. The Toyota brand bedliner mat is a perfect fit in my Tacoma, and better value than anything on Amazon. "

"So I have had a never-ending saga with my little car. I needed to get 2 new wheel-speed sensors and I tried ordering two different "cheap" brands and both did not work for my car so I had to go with the expensive OEM option. However, I'm pleased to say that shopping at this location saved me a bunch of money. Other stores like Autozone and Advance autoparts would have charged me hundreds more for the same parts so I am glad that Hendrick gave me a great discounted rate! Thank you!"

"I found what I was looking for after a little bit of navigating the website.
The only minor issue I had was that the VIN that I copy and pasted from my dashboard was apparently not recognized during the purchase process. I was able to purchase it anyway."

"The UI is total cheeks. Do better, Toyota."