"Avoid. This company is a joke. Ordered two soft gell cell phone covers. Sent me a so-called tracking number stating my order shipped the same day, but when I had not received after 10 days I checked tracking number. It apparently never left the warehouse (didn't show on USPS). That same same day they emailed me claiming they were out of an item and to select another. I did at first since it was a gift for my daughter, but after thinking about it for an hour, told them to just cancel my order and refund my money. They responded they had already shipped it and sent me another bogus tracking number and said when I received my order I can just send back and get a credit, no cash refund. That's assuming I ever get this order. You will get the run around from this second-rate operation. Avoid. Avoid. Avoid like the plague."
"I ordered the wrong product and when I called customer service to ask about it, they pointed the problem right away and even sent me a link to the correct item; they are very efficient and everything was just as advertised and shipped in the time stated as well."
"I was really happy with my product that I ordered. I ordered an iPod touch 5 generation case and a 3 pack of screen protectors and they didn't take long to arrive at all considering it was an international order. I was impressed with this service. "
"Not even the great price on this product can make up for the absolutely horrible experience I've had dealing with terrible company - handhelditems.com! I received an automated email from them today asking me to review this product, however, I'm unable to do so as it has not arrived yet. And to make matters worse, handhelditems.com does not even care. This product may be great, but I doubt that I will ever know, as it will probably never materialize. If you are thinking of buying this or any other product listed on their website, I would recommend buying it elsewhere, even if at a higher price, because you just might get it! With this company...probably not. Check out the reviews on yelp for parent company Igg Factory dba handhelditems.com for a better idea of their business practices."
"I ordered the HHI 360 case for my Nexus 7 and couldn't be more pleased. I've recommended it to a relative and would not hesitate to encourage others to buy it also. Great product and value!"
"My tablet stand came in handy when other stores didnt have it in stock...I will order from here again"
"Please do not order from HandHeldItems. They take a long time to send product out, their customer service is horrible. Never did they apologize for the fact that my product didn't get to me or try to help me find it, they just told me to call the post office. They don't have good communication to explain that item shipping would be delayed for holidays or shipping brand, etc. "
"I had purchased two Nexus 7 cases and it was delivered in a timely manner and at a good price."
"Order out of stock one week after it was placed. Will not shop again. No customer service at all. No one answers the phone."
"I ordered a cell phone cover and other items to go with it on December 18 2012 today is jan 8th have not received the order I called and ask them what happened they said there was a problem with shipping and then proceeded to tell me what i ordered was out of stock, so I told them that was unsatisfactory that I wanted a discount on another phone cover which was not what I wanted!! They said they can't do that . This place has TERRiBLE customer service do not order!"
"I ordered a case for my daughters phone from this place and I still have not received it. I have contacted this place several times and the customer service continues to tell me the same thing, they cant help me! The worst place ever and I should have looked on facebook before buying to read all the awful reviews this place got. I have learned my lesson and have filed a complaint to the BBB. I dont see how a company can sell you things and then be awfully rude to you when you want to know where your items are 3 weeks later!! No help and no resolve still."
"All I have to say is this website is garbage well as the customer service. I haven't received anything. Wow"
"Seemless. This was my 1st time using this vendor, and everything either met or exceeded my expectations."
"I do NOT recommend this company!I bought a Trident Case Aegis series for my daughter's Galaxy Tab 7.0. The item that was sent to me did NOT fit the tablet. I bought the item on November 7th, and it was put up as a Christmas gift. Whan my daughter opened her tablet & the case, the case did not fit. I asked for a refund, or for HandHeldItems to replace the item, and my claim was denied because it had been more than 45 days since the item was purchased. The item was was bought AND GIVEN, as a Christmas gift, therefore I believe they should have an extended Christmas return policy. Most other companies do! The item was never opened until December 25th. This company sold me a product that was NOT what it was supposed to be. I purchased a Trident case for a Samsung Galaxy tablet 7.0, and it did NOT fit the tablet, which is what this company claims the item is made for! In an email, HandHeldItems said to me, and I quote: "At HandHeldItems, we believe only in our customer being fully satisfied". I am not fully satisfied, or even slightly satisfied, and yet, they will not fix a problem that was caused by THEM. I may not be getting a refund, or even a replacement, but I certainly will leave as much negative feedback as possible about this company, and how it will not stand behind the products it sells, everywhere online that I possibly can. I will NEVER again make another purchase from HandHeldItems, and I am confident in knowing that none of my friends or family will either!
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"Love these guys. Ordered during holiday rush, paid a little extra to speed up delivery; delivery was fast, merchandise was correct and well packaged. Just a wonderful experience all around :)"