"I ordered 2 pairs of shoes, and 1 week later, it hasn't even shipped. We were waiting for a special occasion, so I called to cancel, and even though it hadn't shipped, they wouldn't reimburse me!!!"
"I returned items that I ordered online received them in timely matter however they were not what I had expected so I returned them, my complaint is that they charged me 8.99 for them to send to me however by me using their return label it cost me another 9.99 which is $1.00 more then what my items I ordered was. BUYER BEWARE, do not order from this company because without realizing it you just pd for the items you purchased and have nothing to show"
"This is June 14. I ordered two blouses in the same pattern but different colors. They arrived weeks later and they were both way too big. I looked at their measurement chart and ordered appropriately. Therefore I returned them for an EXCHANGE. I paid 27.73 for the order and this week I received a check for $17.74. When I called and asked them about the exchange, all I heard was that I was charged $9.99 for the postage to mail them back! This is terrible customer service! They should have suggested another style if the ones I ordered were not available. I will NEVER order from this company again! What a RIB OFF!
Also on this review, they have me fill in the purchase date but is ti for 2020 and it can't be changed. This is really a shoddy company!"
"Received an order in March 2019. Sent back a dress for an exchange from size Med to Small and also ordered a casserole carrier for $12.99 (sent check for the cost of the casserole carrier).
Received the casserole carrier on May 11 but no dress.
I have called and emailed multiple times concerning the even exchange for the dress. They claim the exchange was for the dress to be replaced with casserole carrier. Also quoted price for carrier at $24.99.
Price in catalog and online is $12.99.
Customer service told me their prices online vs catalog are not the same. Unbelievable!!!
Long story short, I am out $19.99 for the dress. Will not be buying anything else from such a crooked company!!!"
"I bought from this company. I read your reviews after the fact. Haband had commandeered a reputable website I was on. I made the purchase without paying attention. However, I want you all to know that we need to be using PayPal for just these companies. I always use PayPal. I think I am protecting my credit card. I don't know if that is right but in my mind its logical. When I realized what I had done, I was prepared to lose my 30.00. My thoughts were I deserve to pay for stupid . Later I called PayPal to see what they could do. They refunded my money the next day. Moving forwarded my suggestion is always always use PayPal, they have your back!!!!"
"They are bad news. They took my $84 early April 2019. 2 weeks later asked them where is order. Gave me a UPS tracker # that went no where. It's not April 25 said they sent refund ck for 10 percent(?) Told them would complain to attys general's office. They said ok total refund within another 4 weeks. Will update if I ever get my money. They are outright crooks! U may as well throw your money out your car window! Stay with JC penny or Amazon..Tom...Michigan 4/25/19"
"DO NOT BUY FROM THIS COMPANY. THEY DID NOT CONFIRM MY ORDER. IT TOOK UP TO FOUR WEEKS TO DELIVER. THEY WANT $10 TO SHIP THE ITEM BACK. THEY WOULD NOT RESPOND TO ANY OF MY INQUIRES. BOTTOM LINE, DON'T SPEND YOUR MONEY WITH THIS OUTFIT, JUST DON'T."
"I ordered some clothing for my sick friend to cheer her up. Price was okay, and I had a free shipping coupon code, I entered order, put in code, shipping zeroed out, then I reviewed and hit enter and when the bill came out they had RE-ADDED the shipping in. So I contact Cust service and they said there was no such order, so I gave them the order number, then they said they didn't have record of the no shipping code, so I told them, then they wrote back asking which website gave me the free shipping code (I no longer remembered), so I said, I am done with several days of back and forth, cancel the order, They then sent me an email saying too late, we already shipped it. Nice move, right? Scratch another customer. Now I see why they have a one star review. Will tell my friends about rip-off city here. "
"I order a jacket for a planned vacation..I paid extra to have it shipped 3 days..It took them 2 weeks to process the order and another 5 days for me to receive it..I didn't get it in time for my vacation! I will never do business with them again. "
"I have been ordering from Haband for several years. Over the years, I have had orders that I didn't receive; Items that were back ordered but never came in, items that didn't fit well or weren't true to size, items that I was supposed to get free shipping on but was charged shipping anyway. Most recently, I ordered 2 blouses on one order and a steam iron and small vacuum cleaner on a separate order. I didn't receive either order. I got emails saying the orders had shipped and tried to track them but kept getting the message that they were in transit. I never did get delivery notification on either order and then a few days later, I got an email saying Haband had received my returns. I did not return them as I had never received them. I called customer service and all they could say was that they had received the items I returned and a refund had been made to my account. The carrier on this was UPS. I never did get any notification from UPS either. So, now, I am just done. I have learned that this company cannot be trusted and they are probably never going to change. I wont be doing business with them again."
"I NEVER GOT WHAT I ORDER AND SPENT HOURS ON THE PHONE TO GET MY MONEY BACK AND STILL NEVER RECEIVE ANYTHING BACK!!!! "
"My mom & I ordered 3 flannel shirts for my dad for Christmas. The shirts came but the consistency of sizes were not the same. 2 of them had to be retuned. We were supposed to have free shipping but that wasn't the case either. They Finally refunded the cost of the 2 shirts returned and we have been argueing about shipping. Now the 2 shirts are out of shock. In the end 1 shirt cost $40.96 that was suppose to be $12!"
"I ordered 3 shirts at 9.99 with FREE shipping. They were the wrong size. After returning them, they sent one and back ordered 2. So far I have been charged almost $30 for shipping. Don't do business with this company!!!! "
"I returned an item. I used their return label. The jacket seemed nice but it was way too big. I sent 2 emails with my order number, name, ect. to see if they had received the item and when I might expect a refund. There was never any reply!
I called and spoke to a woman with a strong accent who must not be able to hear the call well because she kept talking over me. She said all she knew was the item was in transit to their warehouse. I asked how long it would take to get a refund after the item was received. She said the whole process would take 3-4 weeks! I should have checked their reviews online before ordering!"
"Bought the so called ultimate Parka. It fit well and was quite warm so I wrote a favorable review, I did mention however that I thought the zipper was chintzy and cheap. Well it totally exploded in less than a month. I tried to update my review, and was not able too. Contacted customer service about doing that, was told that I could return the item, they would inspect it and decide if I could have a refund or not upon inspection of the item. I could either use the return label they sent me, and have my refund that they may or may not give me, reduced by 9.99 , or I could pay for my own shipping. Really crazy I think since I bought extra stuff just to get to the free shipping place. At any rate, beware their items are poorly constructed with inferior materials. Wait at least a month before you write a review since you are not permitted to amend it."