ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.37/5
Chance of future purchase:
3.48/5
Shipping & packaging:
3.78/5
Customer service:
3.86/5
Return/Replacement policy:
3.75/5


5/5

2024-05-17

Exactly What I Wanted!

"I saw this picture on the Web site and I thought about it for a few days. When I added the black frame it made all the difference in the world. I took another picture from my room and hung it in the spot to estimate the correct size. Perfect fit. I decided to place the order and it arrived before the due date. I love it. It looks just like the Web site described and showed. It was well packaged and easy to hang."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2024-05-14

Horrible Experience - Item Still Not Delivered

"Ordered the picture with frame 14 days ago as a special gift for someone. Item still hasn’t delivered and I filed a complaint for an update or status. This was 48 hours ago and surprise, no response. Will not use or recommend Great Big Canvas. They are pricey, unresponsive, and I still have no idea where my item is or if it will even deliver. I was charged for it though. GBC was able to execute that portion of the transaction flawlessly. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-05-13

A Salute to Our Past Family Member

"This work of art was a perfect gift for our son. His first childhood pet was a Grey/Timberwolf mix from a mated-for-life pair. She quickly moved from pet to family member. KO was caring, sweet, patient and listened. She was very intuitive. We never worried about her nipping people or attacking dogs. Her entire focus was to her family and especially her crib mate, my son. This picture looks just like her. She died of old age. We miss her."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

3/5

2024-05-12

Missing Brackets

"The art is beautiful. Unfortunately, the brackets needed to hang it were missing requiring much time and anguish to resolve. Leaving a review is also difficult. Do you really want one?"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

3/5

2024-05-12

Beautiful picture but frame seam arrived broken

"Purchased XL picture and frame is thin and priced together creating seams at sides of structure. One side seam came apart in transit. We were able to self repair. Also, hangers at top of picture were crooked and small so had to purchase and apply more sturdy hanging hooks to properly hand on wall. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2024-05-08

Quality Print

"I took a while for the print to arrive, but I was happy to wait for the made in US, high-quality print. Pre-installed hardware made it ready to hang right out if the box. Loved all the prints I've gotten--framed and plain canvas."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2024-05-07

TOP TIER

"I ordered art for my office. The order was fulfilled quickly! One frame had some damage to the end but the company was quick to remedy the situation!

Amazing company, I am already looking for more art to buy from them!

Thank you!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2024-05-06

I Never got my Item.

" It is out there somewhere. Let me know when/If you find it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2024-05-05

Exceptional Customer Service

"I originally ordered a picture that was too large and the wrong colors for my home. The customer service at GBC stepped right in and facilitated my return and the order of my 2nd choice, which is perfect for me. Everything about this experience was seamless, rapid and personal. It the best experience I've had in a very long time. I highly recommend Great Big Canvas!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-05-05

A Treasured emory

"This small, but beautiful map shows the area where I spent 18 month serving a mission to the people of Scotland.
What precious memories it invokes whenever I look at it.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-05-05

Majestic!

"Would highly recommend ordering from Great Big Canvas! Each item is a unique piece of art, there are many customization options available, and the shipping was fast."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2024-05-04

Quality Prints

"The photos look great in our beach property. We did have an issue with some mounting hardware installed upside down."

Detailed Review Benchmark + -
Pricing of products and services

4/5

2024-05-03

Great service and artwork!

"Love the artwork! We’ll be ordering from here again! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5

2024-05-03

Ocean waves under the lighthouse

"I love the print but only gave 4 stars since it arrived with damage to one of the corners. I hung it up anyways because where it hangs and the lighting in the room makes it unnoticeable. "

Detailed Review Benchmark + -
Pricing of products and services
Product Returns/Refunds/Exchanges

1/5

2024-04-29

Terrible

"2 weeks and no package no all back from customer service. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges