"Generally speaking, I like using Grainger. In particular, I like my sales person who is able to respond to my needs."

"Great. Got what I wanted for a better price than expected."

"great site, help desk was wonderful"

"The actual completion of the order process is a breeze. The difficult part is trying to figure out what nomenclature Grainger uses to classify parts."

"Perfect. Found everything I need."

"i was happy with the site. i like your radio commercials. i was search wire mesh/cloth and it wasn't always easy to tell what the US Standard Sieve mesh equivalent was for each wire mesh product. you have so much stuff - that is awesome."

"Need someone to review our price level & see if they can lower it. We might purchase more if we had better cost."

"Easy to navigate and filter results for desired product."

"Great! I was able to find what I needed for a difficult item"

"The technical assistance and customer service reps were fantastic."

"Information was missing critical information required to make a purchase decision."

"Site looks comprehensive, good selection. I will probably purchase if I cannot find another cheaper source."

"Problem is that it took 3 people on a chat line about a half an hour to get a quote. This is not the fault of the people and relates to the ineffective listing of component parts. I should be able to determine repair parts from the web site. For instance, on the 7ar06 fan, I needed bearings a motor and a pulley. The motor can be found from the written literature included with the fan as well as the motor. The so called drive package was not obvious from the web site or the literature and required three people on a chat line to accomplish."

"I like the no pressure approach to researching products"

"Unable to filter results by relevant criteria. Pricing often not competitive."