"Your questionnaire is to long. My purchase was great but then I agreed to do this questionnaire and it goes on forever."

"For Question 32.3, I did not have the option of stating I will follow up with Mr. Ryan."

"It's a good start on the website, but much improvement could be done"

"I was here to replace an item I previously ordered. The order was shipped and damaged badly. I called Grainger and they quickly refunded my money. Very good service."

"I was able to find the product I wanted. I was unsuccessful at other locations."

"Your Product Search engine does not bring up the specific item I type in, it always brings up hundreds if not Thousands (like today)and I have to sort through them looking for the item myself, or go to Chat and have the rep type in the same information I put in and they are magically able to find the item. If you were not a preferred Vendor, I do not think I would waste my time searching for the items we need to keep our building running on your site. Sorry, very unproductive day trying to locate parts on your site."

"very helpful and very knowledgeable"

"Your response to my needs and getting tech support involved. I feel comfortable with my purchase."

"It was easy to navigate to complete what I needed to do."

"It Was Very Easy Seeing Everything I Needed To On Your Website! Thank You And God Bless You!...Bonzo J Mayes"

"It was hard to find the specific item I was looking for. I called my local store # & Bobby Joe helped me answer a question I had doubts about the specs. She was quite helpful. Thank you very much!"

"I had a true jaw dropping moment when I realized just how much Grainger.com offers that I've been buying elsewhere for more. I'll be back!"

"I love using Grainger.com. However, I find the shipping costs are causing me to not order as much as I might otherwise order."

"This survey takes too long!!!!! We frequently use grainger"

"way too many split deliveries"