"The service provided by Go-Parts is far above and beyond the standard business practice. Only exceptional or outstanding can be used to describe it. They put the interest of their clients as the priority. If there were competition for service award for the Olympic event, they would deserve a gold medal."
"I purchased a headlight assembly for my Mazda 3. The "other guys" had a vague, if not misleading, description on their website, so when that part arrived it was the wrong one and I had to return it. Go-parts had an accurate description on their website at a fair price and delivered on time. It fit perfectly and got us back out on the road. The only thing keeping this from being a 4-star review was that the headlight assembly arrived loosely wrapped in brown paper and was dirty, like it had been sitting on a shelf in a dusty garage. It didn't exactly look used, but it also didn't look brand new (maybe a previous return that had been sitting on the shelf). "
"The mirror fit perfect the color is black and our Malibu is a black granite almost a perfect color match."
"Needed a rear light cover, their price beat out everywhere I looked. Delivered in a few days, was exactly the part."
"Part was perfect, install was simple"
"Timely this is important to me"
"I received the mirrors and do not like the way the reflected image is a curved wide angle curved view. I simply have asked for return paperwork and it is not hassle-free as advertised. I just want to return and get my money back. Mirrors were not installed and are in original packaging."
"Great. Fast service. No mistakes!"
"Ordered brake light assembly, but FedEx delivered it to the wrong address. I emailed Go-parts' customer service and Brooke apologized and had another the replacement part delivered to me 2 days after I contacted her. The part works perfectly."
"Got the correct part and got it in a timely manner. Can’t ask for more than that!"
"Shipping was fast only thing I haptic pay twenty dollars at Canada post "
"The first one took quite a while to arrive and it was damaged so I contacted Gould Park they promptly sent me a replacement that I received quicker.
Definitely would recommend them and definitely will buy from them again."
"easy to look up part, easy install, good quality & great price.
"
"Great Price, Professional and Fast"
"Top quality parts, delivered quickly and all at a reasonable cost."
"Go parts delivered, they have parts that in Canada we have a hard time finding, it's to bad they can't deliver to Canada, I had shipped to Ogdensburg but all in all it was a good experience "
A rep from Go-Parts, goparts, has responded:
“We are sorry that you are not happy with the returns process. We do ask for a small amount of information to help you with that return. We are now sending you the return instructions you will need to send that back. Have a wonderful day.
”