"The service provided by Go-Parts is far above and beyond the standard business practice. Only exceptional or outstanding can be used to describe it. They put the interest of their clients as the priority. If there were competition for service award for the Olympic event, they would deserve a gold medal."
"Part was incorrect, was listed wrong on website, tried to give requested information with no support.
Will
Now stuck with a part that is incorrect.
Subsequently Found correct part "
"Fast shipping order was trouble free"
"Great prices. Great service. Got my part quick as well"
"First transaction, likely not the last. "
"Great service & Fast Delivery. 10/10"
"Right part, quick shipping, decent price."
"I did checking at dealership’s and auto parts stores. Your price was great! Service outstanding.
Thanks "
"Quick, painless, just the part I needed"
"Took my payment but no part. Payment was refunded though. Seller should be aware of viable for sale parts. "
“We are sorry that we found damage to that item when inspecting it again before shipping, and that we could not fill your order because of that damage. We inspect all of our items again before shipping to help ensure our customers are receiving flawless items. Have a wonderful day.
”
"VW Jetta front bumper cover with upper grille and fender liners, Easy install and good fit. Seems to be quality parts."
"It was very easy to find and order the right part for my car. Fit perfectly!"
"Will not buy from here again. To much of a fight to return parts. "
“Hello Chris,
We are sorry that you are not happy that we requested photos of the item you received. We do have to ask for those photos when someone requests a refund for a damaged item. We are not able to simply refund something because we were told that it arrived damaged. We apologize if sending those photos was an inconvenience to you and made you feel that you had to fight for your refund. Have a wonderful day. ”
"I needed a new part for a Nissan I own that is about 10 years old now. I was able to find exactly what I needed and I had a great experience shopping with these guys. Everything came in I ordered right the first time and It was literally the following week I received my parts. "
"I was sent the wrong part. Customer service quickly handled my return with no pressure."
"Excellent experience delivery was in timely manner. Although tone side was unavailable I appreciate the contact and info on why part was unacceptably to ship. Great customer service. "
A rep from Go-Parts, goparts, has responded:
“Hello James,
We are sorry that you are not happy. As we mentioned, we would be happy to have you return that item, and issue a refund once that item has been returned. For us to send a prepaid return label we do need the information we requested, and to date we have not received that. Without that information you are, unfortunately, not eligible for a prepaid return. If you would like to send us that information at cs@go-parts.com, we would be happy to check for you to see if your order is eligible for that return label. We look forward to receiving that information so that we can assist you. Have a wonderful day.
Go-Parts ”