"Easy site to navigate, shipping was great, I was worried about damages during transport but the item arrived perfectly and before I expected"
"Super fast to ship, best price on the net with free shipping! No issues whatsoever!
Ordered a second one!"
"It had been over a week (going on two weeks) and I still had not received a tracking number - or any communication that let me know the status of my order.
When I called to check on, customer service told me my order was cancelled and that there were no other options. "We appologize," he said.
This is very frustrating. I have lost over a week in productivity without the item I purchased. I spent time researching GoVets to make sure it was legit before placing this order, and then this happened.
I love Vets - my husband is one. It pains me to say but...
Shop somewhere else."
"Good merchandise. Prompt delivery."
"It’s been almost two weeks and I still haven’t received my order "
"Great price and product delivered quickly"
"I ordered at 3pm on Monday and had the product by 11am on Tuesday. The fastest deliver ever."
"We found this obscure part that we needed for one of our pieces of equipment on Govets. We were shocked that they had it at such a low price. Even more impressive was their service. It was delivered very quickly so we could get our machine up and running again. So thankful for GoVets."
"GoVets had the correct heater part I needed with reasonable shipping costs. Hope to do business again sometime."
"AAAA+++++++++++++++++++++++"
"Ordered, paid easily, fair price, timely delivery!"
"Very fast shipping and free
Would definitely use this web site again"
"Ordered received next day "
"You have not yet responded to a question I submitted 3-4 days back about the sizes of the holes in your 1/4 turn valve handles. I recently purchased your 101-922 and the holes were too small for my valves. I am currently planning on ordering the next size up, but would like to hear from you first."
"They beat other prices by $10+ & delivered very quickly."
"Excellent service, on time delivery and product was exactly as needed!"
A rep from GoVets, GoVetsMB, has responded:
“Hi Gina,
I'm one of the owners here at GoVets, and I want you to know that your feedback is crucial to us. We continuously review comments like yours to ensure we can avoid similar situations in the future. I understand how frustrating it must have been for your project to be delayed, and I apologize for the inconvenience.
To make amends, I've taken the liberty of updating your account to include courtesy GoVets Cash Rewards. While I know this doesn't directly resolve your current issue, I hope it demonstrates our commitment to regaining your trust and serving you better in the future.
Thank you for bringing this to our attention, Gina. We appreciate your feedback!”