"Easy site to navigate, shipping was great, I was worried about damages during transport but the item arrived perfectly and before I expected"
"Order was easy to place and was delivered quickly. Pricing was awesome!"
"Ordered some floor vents. Good price. Were delivered in a few days and were exactly as advertised."
"The price was fantastic, everything arrived super fast and professionally delivered, and I will use these fellas again! "
"Item not made in USA like the photo."
"Great prices super fast shipping "
"Fast deilivery, for a product that was exactly what I needed and could not find any where else for this price."
"Wonderful web site and shipping.."
"Definitely fast shipping!!! Plus I or GoVet save me money!! "
"Will spend my monday trying to get correct item"
"As very bad experience doesn’t recommend to anyone "
"Fast shipping and good prices on quality stuff. What else do you want?"
"Fast delivery good product. "
"Where is my item? No word on when to ship or to recieve estimate of arrival."
“Hello Sheila - this item is showing as delivered on Feb 20th. Tracking shows is was delivered to your garage. Tracking: 1Z8807X20338570205 -- UPS item weight of 35 LBS is in line with the item purchased. Please consider revising your order as it means so much to us! ”
"Great service to a disabeled vet"
"Better pricing and rapid delivery.!! "
A rep from GoVets, GoVetsMB, has responded:
“Hi Adam,
I apologize for the inconvenience you experienced with your recent order. It appears there was an error in the item you received, which led to your decision to return it for a refund after we provided a return label.
Regarding the concern about the 20% restocking fee, I want to clarify that this fee is typically applied in cases of buyer's remorse returns. However, if the return is due to receiving an incorrect or faulty item, we would not charge you the restocking fee.
To make amends for the inconvenience you've faced, I've added courtesy GoVets Cash Rewards to your account. While I understand that this doesn't fully rectify the situation, I hope it demonstrates our commitment to providing better service in the future.
Thank you for bringing this matter to our attention, Adam. We value your feedback and hope to have the opportunity to serve you better in the future.
Best regards,
GoVets Support”