"Just purchased a Sanitaire SC9150 vacuum for our Company Office. Tracking notification (which said it had shipped and gave an anticipated delivery date) led only to a blank page for current status. i called Go Vacuum who noted that the machine was coming from an Amazon Warehouse. After much questioning they also noted that it had not shipped yet. They told me that the spare bags I ordered had been delivered but I assured them they had not.
The machine arrived yesterday with the box ripped on the top. I could not refuse the shipment as it was left on my doorstep. The machine appeared intact but when I opened it, it was the wrong color and had a suffix (B) on the model number. It also seemed to weigh more than the description said. Suspicious, I began to look for this model on multiple other online sites and learned that the model I received is discontinued and those sites were selling this machine at least $100 cheaper than I paid for it. I have sent two emails already about this ?bait and switch ...or is it just a genuine mistake but have not received a reply. Lastly, in the very fine print at the bottom of this Company's boasting of the highly touted free in home trial and free returns for 60 days there is an exclusion for all commercial vacuums. now I have the unpleasant task of contacting them again to explain that they had a third party send me a slightly different model than I ordered, that arrived in damaged packaging, is not the weight listed (too heavy) and is now listed as a discontinued model and that Go Vacuum now excludes from its 'free returns' policy. Need I say more....perhaps this is not the Company to do business with. Oh yes, I forgot to add, they never did answer my initial question typed on the original order form, nor did the Customer Service Rep answer my question as to what went wrong with the original order that was never placed, neccessitating a call from me to locate its whereabouts. Buyer Beware!"

"I ordered replacement vacuum bags for my Oreck and they came through damaged. When I contacted them they replaced the order and at no cost and I received confirmation within 15 minutes of the replacement order. I am very pleased with their customer service and will add them to my favorites list and recommend them highly. Thank you"

"Well, I have to say a big negative for this company due to a big mistake that was made in the beginning (taking, then incorrectly canceling then reinstating my order without letting me know before I placed an order with another company), and then a huge hassle in getting a refund after returning a defective vacuum. Comedy of errors and slow customer service."

"Quick delivery. Well packaged."

"THANKS! The part got here quick!"

"I recive my vacuum and was damage I call customer service and they send me return label.
I 'm returning this vacuum and exchanging for biger one.
So far I have no problems with GoVacuum"

"Item was expected to be a pair, not one belt"

"I have purchased from Govacuum several times and will continue to do so. Their pricing is good, service is great, and shipping is fast. I recently had to contact customer service and Cliff took care of things quickly and courteously. I would highly recommend GoVacuum to anyone."

"Horrible. We ordered Vacuum bags through this company. Two week later we call the company (keep in mind they have already charged my card $70.00 for these bags) and they tell us they no longer make these bags! I have construction going on in my home and have been waiting on these for two weeks!!! "

"Excellent! Easy to use website, great prices, and all the products I need. I received free shipping, and it came in 2 days! Always impressed with GoVacuum!"

"Part was in stock. Worked great. Old vacuum working again."

"Excellent customer service; fast, prompt, delivery exactly as stated. Will definitely spread the word about GoVacuum being an excellent organization."

"I received the order in a very timely manner. Thank you!"

"Very good experience. The service was quick and efficient. Even when there was a short delay in sending part of the order, they sent a message asking if that was OK and offering to cancel the order if necessary. BRIAN CORDOBA was very courteous and friendly. I will recommend GoVacuum to others 100%.
"

"There really not that good. My product was not in stock. Its been a week and it still has not shipped. F-"