"Tuve un error en la compra y fui bien atendido y recompensado"
"Very seamless ordering experience and shipping was spot on. Everything was well packaged with very adequate protection. Would definitely buy from them again and recommend others to try them."
"Needed to replace some filters and an igniter on my 15 year old Desa kerosene heater; was delighted to find those parts and at a reasonable price. Arrived in no time flat."
"We ordered a wall mounted AC/Heat unit for $361.00... received and then were told that we needed to purchase an outdoor unit as well (another $580) Ok, no big deal. But then when you read the fine print on the outdoor unit it says that it can't be in temperatures that are less than 14 degrees Fahrenheit or over 75 degrees Fahrenheit- if you lived in an area that that was the range of outdoor temperatures, would you really need an AC ?? Located in upstate NY those temperatures are not exactly realistic conditions. So before opening and attempting to install we decided to just send it back. It cost almost $60 for the restocking fee plus we had to ship it back freight and paid almost $80 for that- so out of the $361 we paid $140 just to find out that it is not even usable in our region of the country. Be sure to read all fine print and be aware of the constraints of the equipment."
"I ordered 2 remote controls for my ductless ac / heaters, it never came."
"The 9,000 btu air handler didnt work and still doesnt work. Ive tried to contact and swap out either the parts or the handler itself. A year later and it still doesnt work. If there was a option for 0 stars i would have picked it"
"Great price and fast delivery.
This is the 3rd time I purchased from them in last 3 years .
Highly recommended ."
"Easy process. Thank you so much!"
"Took care of everything. No questions asked. "
"very pleased with condensate pump and good price"
"Sales, technician, and customer service are all top notch. "
"Needed a Mitsubishi ductless remote for a client, searched it on their website which showed it "in stock." Ordered said remote with overnight shipping since the client was in need of it desparately during heat wave. Days later, remote still not delivered and order status stated "order received by warehouse." Called and inquired about the order status, frustrated that it had not been overnighted as ordered. Representative said they didn't have the remote available and they could not get the remote.
Why would it be listed on their website? Why would it say "in stock" on the website? Why would the website allow me to order it?
Extremely frustrating experience for myself and my client."
"I MISTAKENLY ORDERED THE WRONG ITEM. WHEN MY ERROR WAS DISCOVERED, I CALLED GoDuctless AND EXPLAINED THE SITUATION AND ASKED FOR ASSISTANCE IN CORRECTING THE PROBLEM.
THEIR SOLUTION WAS; THAT I COULD RETURN THE WRONG ITEM AND PAY A 15% CHARGE +++++ THEY WOULD DEDUCT THEIR COST OF MY "FREE FREIGHT" ON THE INITIAL ORDER FROM MY REFUND.
IN ADDITION I HAVE TO PAY THE FREIGHT ON THE RETURN ITEM. I ASKED IF THEY COULD USE THEIR CONTRACTED RATE TO ARRANGE THE RETURN AT MY EXPENSE. I WAS TOLD THEY WOULD NOT DO THAT. I CALLED THE "OLD DOMINION FREIGHT CO" (THE ORIGINAL SHIPPER) TO FIND THEIR CHARGE TO A NON-CONTRACT BUSINESS FOR THE RETURN FREIGHT WAS $480.99!!!
I CALLED GoDuctless AGAIN AND EXPLAINED THE PROBLEM. THEY OFFERED NO ALTERNATIVE AND BASICALLY TOLD ME THIS WAS MY PROBLEM.
SINCE I HAD ALREADY CONTRACTED TO DO THIS JOB, I ORDERED THE CORRECT ITEM FROM THEM, AFTER BEING TOLD THEY WOULD/COULD NOT OFFER ANY KIND OF DISCOUNT ON THE NEW ORDER.
FOR ALL FUTURE SLIT SYSTEM JOBS, I WILL FOR SURE NEVER PLACE ANOTHER ORDER WITH THIS COMPANY.
I LOOK FORWARD TO ANY FURTHER CONVERSATION ON THIS ISSUE.
BRENT RUFENACHT
1743 S ESCONDIDO BLVD
ESCONDIDO, CA 92025
***-***-****"
"Still waiting for my order."
"They are just an awesome company to deal with"