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Return/Replacement policy:
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5/5

2003-03-03

""buy memory in my computor" please give me a call
I need a next day delivery...I run my office out of my house. They were very hopeful in there delivery and I'm very happy with the company services.
"

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4/5

2003-02-26

"had problems with shipping of disk drives.
seemed to be a break-down in communications between sales and warehouse/shipping.
After complaining about lengthy delay, company
contacted me and offered a discount because of
bad service. I'm quite happy with the arrangement
they offered.
"

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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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1/5

2003-02-11

"One of the worst web companies I have experienced!

Placed order thru website Sunday night 1/26/03 for 2day fedex for 3 HP laser cartridges.

Received call Monday morning 1/27/03 -- mistake on website, NOT HP cartridges, but remanufactured... also he said they didn't get all of credit card #??? would ship today 2 day fedex

Card charged for $259 on 1/28/03

Called back late Thursday 1/30/03, no product.....salesperson asked if I could call back tomorrow. ok, fine.

Called back Friday morning 1/31/03, asked if I could call back in 1 hour. Called back, said he would call me back in 5 minutes. WTF?? Stated it should have already gone out fedex and I should have today.

Called back Monday morning for ship date and tracking number. He stated he had no way of looking it up on the computer, but said he would overnite product and email me the tracking number. I never received it.

Called wednesday morning 2/5/03 to cancel order. Said I would need to wait for product and call with RMA. Received it later in the afternoon. (product was drop shipped on friday from supplier) I cancelled and got RMA same day. BUYER BEWARE!!!!
"

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Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
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2/5

2003-02-01

"Purchased 12 hard drives. They issued an RMA, I returned the drives and although they keep saying they'll credit my credit card, it never shows up. I purchased 12 other drives that have been installed and functioning normally."

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

2/5

2003-01-19

"I purchased an IBM 68-pin scsi HDD from GlobalMicro, via their website. I recieved an 80-pin OEM drive (OEM was not specified on the website) of the same size - without an invoice (this is why there's no invoice number listed). I called thier (long-distance) number in an attempt to get an exchange for the drive I odrered. After 4 attempts to get a copy of the invoice for the return authorization, I determined that they didn't want any more of my business. If you're reading this, I hope they don't get yours, either."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

1/5

2002-10-23

"I ordered a hard drive hrough pricewatch that was listed in stock. After two days I got a call that it was NOT in stock, followed by a call later in the day that it was indeed in stock. I ordered the hard drive to be sent next day air. When it arrived it was the wrong drive. When I called they promised to call back with an RMA, which they never did. After trying to get one for a week, I returned the drive with the invoice and a note requesting a refund. They denied ever receiving the hard drive and refused to refund the money. After four months and considerable help from Visa, I finally received the refund for the hard drive, but I had to give up on the next day air and return postage. I would never purchase from this company again. "

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2/5

2002-06-11

"Ordered Plextor scsi cd burner on june 4th. Recieved confirmation email with no shipping cost... Called today, 6/11/02, they are out of stock of the item. They should have emailed me about that, but at least their customer service line was friendly and prompt about it."

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1/5

2002-06-07

"Purchased notebook hdd (30gb 9.5mm) that showed "in stock" status - rec'd order notice, but no other contact. 1 week later, I sent an email requesting status. Told inventory was wrong, and offered different drive (30gb 12.5mm). Resonded that I needed the 9.5mm drive, the 12.5mm is too large for the iBook I own. Haven't heard from since. Sent another follow up email asking for status, if drive is backordered, or what they were going to do with my order. No reply. Sent another request for status, and am leaving this information at ResellerRatings for what it's worth if you're considering purchasing from this reseller."

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Value the company offers
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N/A
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A

1/5

2002-05-17

"Ordered Seagate st373405lw drives got
HP branded st373405lw drives instead.

No shipping calculator on website.

Thought I requested 2 day shipping but got economy instead.

Expected standard Seagate 5 year warranty got 90 day warranty instead.

SCSI id pins on one of these "new" drives were bent!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
N/A
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-03-29

"THIS IS A VERY THOROUGH COMPUTER RESELLER COMPANY. I ORDERED A VERY LARGE ORDER AND WAS VERY HAPPY WITH THE PRODUCT AND THE SERVICE I RECIEVED. MY SALES REP DON JOHNSON WAS THE BEST, HE GAVE ME GREAT SERVICE AND THE BEST DEAL I HAVE EVER GOT. JUST THOUGHT YOU SHOULD KNOW ABOUT THIS. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site