"I bought a $20.37 BestBuy.com eCode at 5% off for $19.35. I specifically bought this card to buy an OOS item I've been waiting for BB to stock. A month later, without even attempting to use the eCode since receiving it, I found out the balance is $0.00! I'm quite sure I checked the balance the day I received the eCode as I usually do with third party code/card purchases. This was only my second purchase from GiftCards.com and it would have been my last were it not for their professional customer service.
I called customer service to notify them my eCode had been used without authorization. Within a week, they emailed me stating they would credit my purchase in full for the unauthorized use of my eCode. A day after the email, my account was credited.
This impressed me immensely. I had a similar issue with one of GiftCards.com's competitors and was stonewalled by that reseller and the retailer for which I bought the card. I will definitely buy from GiftCards.com again with confidence knowing they support their customers."
"Ordered a gift code from the site for $40. It was my first time shopping there. Between the time I placed my order and the gift code took to arrive was 30 minutes which is not bad, since they do their processing in the back end.
No need to call, no need to wait 24 hours. Pretty short time and no problems at all."
"I made 2 orders of apple store cards from this website, one is around $200 and the other is around $70. When I was going to use it the day before yesterday, I found that the 200 one was with ZERO balance!
I have an emergent purchase because I have a foreign travel in one week and I need my ipad to be delivered in 7 days. This absolutely messed up my purchase plan. The representative told me she will call me back on the same day to solve the problem. I waited, no call. The second day, I ordered my ipad from ebay, which is cheaper than apple.com, but no cheaper than apple.com if I use the giftcards. If I just wait, my ipad would be delivered after I leave and will lost after my trip.
3 days after the promised date to contact with me, a representative contacted with me about the refund for that missing $200. I required to get refund for the other $70 card which can not be used because of the missing $200 card, giftscard.com told me that is absolutely impossible and that is against with their policy. But I don't understand why my interest can be promised, but theirs can not? Even if I got refund for that $70, I earn nothing, actually--just get my money back. And, I paid more for my ipad from ebay. They lose nothing, too--they can resell easily. Now I have $70 cards at hand that I have no plan to use it. And I lost time!!! Someone should be responsible for the lost of interest of the customer, who should?
Even if from a perspective of policy, I agree that orders with no problem will not be refunded. But how do you judge problem? This is not a direct problem, but this is related with the problem of the 1st order. For customers, it is related. And also, how about the 1st card with zero balance but cost me $200 and a lot of time to negotiate on? Is that against policy? Why the policy which is on the company's side is strictly obeyed, while, if customer's interests get hurt, it can be compromised?
The customer service representative is rude, too. Delayed reply, commanded me to give up, interrupted my words, not friendly at all.
This company is on my NOT BUY list now."
"THEY GAVE ME A TARGET GIFT CODE & PIN THAT DIDN'T WORK (NOT ENOUGH #s), AND SAID THEY'D RE-ISSUE ONE, BUT WHEN I CALLED BACK BECAUSE I RECEIVED NOTHING FROM THEM, THE PERSON I SPOKE TO (EMILY) SAID, SORRY, THEY WERE IN MEETINGS ALL DAY SO I NEEDED TO CALL BACK TOMORROW. INFURIATING! TOTAL RIP-OFF. I WILL CANCEL CHARGE ON MY CREDIT CARD."
"I was able to get a $#*!'s sporting goods giftcard at a discount and I also had a gift card customized with a sonogram and greeting card with picture of nursery. Great site, great products."
"They steal your money. $40 from me, in fact. I received a $50 gift card for my birthday and just tried to use it after about a year and a half, and I only have $10 left on the card. I just learned that they dock $5 a month for every inactive month after a year, which customer service kindly told me was in the agreement when the card was purchased so they couldn't do anything about it. So basically, they stole $40 from me for no reason. Don't buy this card, you're just risking losing money in the end if you don't use it. "
"They are WORST customer service. I continuously made a request and the representative was giving me a "NO" even before I complete my request. They are "SCAM". I haven't received what I ordered and they don't value customers. NEVER EVER buy anything from them. They are plain "FRAUD" and have Wrost service I have ever seen."
"Hey guys! With Christmas right around the corner, I know I'm always running around about to go crazy wondering what gifts to buy everyone. That's why this year I'm saving me some time and hassle by purchasing giftcards from, GiftCards.com! Who doesn't like having a gift card in their hand to spend on WHATEVER they want! This way I know, I'm not buying Uncle Joe or Aunt Connie a gift their going to put on a shelf until next Christmas to collect dust and cob webs! I love how GiftCards.com lets me personalize my gift card (I can take a picture & add it to my Visa card!!)from start to finish. It's realy simple with just a few clicks. Also, being able to find discounted cards!! I also think it's cool that companies can personalize cards for their employees or whoever they might be buying for! Thank you GiftCards.com for making life simple, and pleasant at the same time!This is what I thought about GiftCards.com so I thought I would share with others, if you had any hesitations!"
"Never has shopping been easier for the holidays. I had to get a ton of gifts and I opted to get gift cards. Giftcards.com let me put the kids names on the cards and the process was quick and painless. I'll be back!"
"When I decided to buy gifts this year, I knew that I wouldn't have much time. I needed gifts that everybody in my family would love, that would be quick and easy for me while still putting sentimental value into it. That's why I was really happy with giftcards.com. I not only got giftcards for my entire family but customized them with funny family photos. My uncle Larry will never live down the night he fell asleep and his wife (my aunt) put powder all over his face then took pictures of course. I was able to put that picture onto his giftcard an we all started falling on the floor laughing. The process was easy and inexpensive and got them super fast. Definitely using them again!"
"I was very excited to discover I can customize a gift card for my friends and family with a photo! Great way to make a gift card more personal! The site was very easy to use! It was awesome to shop the discounted merchant cards as well! I will definitely revisit giftcards.com!"
"I was amazed with how easy it was to use this site to create a personlized gift card. An I was really happy when I did have a question on placing my order they had 24 hour customer service. Even at 3 am the gentelmen helping me was very friendly. "
"Uploaded a cool picture of my kids onto a card for Grandma's gift. Quick turnaround,she loved it"
"Giftcards.com is the fastest, best way to give gift cards for the holidays. They allow you to upload your own pictures on cards to personalize gifts for a very special holiday season - or a gift any time of year. I also had to deal with their customer service for a question, which was great."
"Giftcards.com is an awesome site. You can choose from hundreds of pre-designed pictures or you can create your own picture to make your gift card special. I created my own Visa card with a picture of my daughters dog and gave it to her for her birthday. She loved it! I will definitely purchase cards from Giftcards.com again. It was a fun experience. "