"After ordering an ASUS G73jh-A2 from another reseller and told the wait would be close to 2 months, I emailed gentech inquiring about their wait time for this highly sought after laptop. Ken's estimate was about 3-4 weeks which is way better than 2 months. I immediately canceled my order with the other reseller and placed one with Gentech. I was expecting to wait the full month for delivery especially since I had some upgrades that needed to be put into the laptop. Suprisingly got an email 9 business days later that my laptop had shipped! Needless to say I am very pleased with the service and how fast they are able to get your order out the door! Thank you Gentechpc"
"I just made my first purchase from Gentech, and just wanted to share what incredible service I received.
Ken from gentech is an absolutely great guy, and he deserves an 11/10 for the service he provided. Very knowledgeable and helpful, he always responded to my many inquiries within a day at most, and his after delivery service has been excellent as well.
Can't recommend him more, I'm definitely a customer a life!
I can guarantee you definitely won't be steered wrong with Gentech!
And a personal thanks to Ken from me as well, for all the help and advice he gave me on making the best purchase, and providing me the best options possible."
"Ordering a pretty expensive computer from a small internet business had me worried, but they had the best price and i had read that they had amazing service from online forums. I ordered a G73 on 2/16 and received the laptop on 4/8. They were heavily back ordered but Ken Lee from GenTech PC will make the wait worth it. I was completely blown away when my email to this company was answered by Ken Lee in 5 minutes. I was expecting at least a one day turnaround, but it was an instant answer. Ken will work his hardest to work with the customer to help them. All of my questions to him have been answered, before the purchase about my order status and after the purchase. I recently had to RMA the laptop to ASUS and he even assisted me in setting up the RMA. This kind of customer service these days is really unheard of, and is really what makes or breaks a purchase. I highly recommend GenTech PC."
"I did my order in January and now I'm enjoying with an asus g73jh-a2 with blueray, intel pro wireless 6300, car adapter,and external hd 500gb... All perfect and I only paid in custom 36EUR. I'm from spain and I think i will be buy again in gentechpc, i hope they are always so perfect. Thanks very much for all Ken and specially for your comprehension :)I think all loves Ken Lee.... here a video dedicated to him ...
http://www.youtube.com/watch?v=_RgL2MKfWTo"
"I bought an ASUS G73JH, one of the latest laptop from GentechPC. I live in Australia and this is the first time I buy a computer from overseas via the internet, so I was naturally a bit nervous. It was a great experience, however, thanks in particular Ken who was extremely helpful and accomodating in answering all the queries I had in a prompt and precise manner."
"When I decided to move to laptops from desktops, I bought my first laptop from another reseller. During that time as I read online discussion forums, I noticed that many users were raving about Gentech PC and Ken Lee, mostly about their excellent service, knowledge and responsiveness, excellent prices, not withstanding. Therefore, when it was time to upgrade, I decided to give them a try. Since then, I consider Gentech to be one of the best, if not the best online retailers I have ever dealt with. I wish I had known them before I bought my first one, then I would have gotten what I really wanted in the first place.
Since then, all my laptops (G2S, two Netbooks) have been purchased through Gentech. On my most recent acquisition, I was unsure as to what I really wanted, something lighter for travel or upgrade for my dated G2S. That is, until I spoke to Ken. He told me about the ASUS G73JH and this turned out to be the best laptop I have ever purchased. The bottom line is, if I have any questions, I don't hesitate to ask Ken.
I have recommended Gentech to friends and family (and most recently, even the hair dresser who cuts my hair), and all have been extremely pleased with the experience. I look forward to many more happy dealings with Gentech! "
"GenTech is a phenomenal company. They helped me get my G73JH (these days quite limited in stock) as quickly as possible, even though I was impatient. I ordered with them, but when I was told how long the wait might take I got discouraged and canceled my order. When they got their shipment a couple weeks earlier than I expected, they offered to reactivate my order and ship it that day. I was simply amazed that they would do such a thing. These guys are great; if you need to buy a new computer, be sure to check them out!"
"Im very pleased with GenTech/1toppc. Ken was very responsive and helpful in his emails, and did a great job in upgrading the stock computer and sending everything on time. would do business again"
"I purchased a MSI GX640 from Gentech. They were extremely helpful and responsive to all my questions pre and post order. They even updated their site with a customization I asked for within the hour! Post order they kept me updated on my order and quickly acted upon changes I wanted to make to my order. Best laptop purchasing experience I have ever had!"
"Incredible service. Once the PC arrived in stock, very quick shipping, and a commitment to service after the sale. Very positive experience. Highly recommend"
"Ken Lee really went above and beyond! I ordered my laptop thinking I'd have to wait months, but instead Ken shipped me my laptop nearly 2 months early! What a guy!!! EXCELLENT service! Absolutely awesome customer service. Would ABSOLUTELY recommend GenTech to ANY of my friends!"
"Ken Lee from GenTech is excellent! He assisted and answered to every question I had during pre-order/building and shipping stages of the laptop I have bought and every query was answered really fast and professional. He dealt great with all the matters relating to shipping overseas (US to UK) too.
I really recommend GenTech for your next purchase."
"Ken Lee at GenTech did a fantastic job keeping me updated on the progress of my Asus G73JH-A1 order. GenTech completed all my requested upgrades and completed burn-in testing of my machine, then shipped it out in a timely fashion. I would not hesitate to recommend GenTech to anyone interested in customer-first service for their PC purchase. Thanks again Ken."
"I bought an Asus G73- A2. They tested it for me to make sure there wasn't any problems. Asus has have a few GPU problems which isn't rated to GenTech. But they tested it for free answered all my question pretty prompt.Ken @ Gentech is nice and courteous. I will always consider them with any future purchases. A++ store."
"I placed a pre-order for a G73JH-A1 notebook from Gentech based on positive feedback I'd heard from fellow Brits who had systems shipped over from the US by them.
I was nervous making such an expensive purchase from a retailer so far away however Gentech surpassed all my expectations. I placed a pre-order for this newly released system and the whole process was smooth from start to finish.
During the course of the order I sent many emails to them checking status and asking so many questions about the order and also made a bunch of phone calls. They were courteous and fast to respond to everything I threw at them and put my totally at ease.
I cant recommend them enough and will do to any overseas friend / colleague that is looking to make a similar purchase."