"Ken Lee has been great throughout my whole laptop purchasing experience and is available everytime I needed any technical support for my laptop. This really is a huge bonus since it gives me another option other than going through Asus for support. I would highly recommend GenTechPC for any Asus or Sager laptop purchase to anyone looking for great service and great prices. "
"i purchased the Asus G51j-A1 from gentechpc and i have to wait since it was not in stock, when it arrive it been sent to me but i do really have to say a few words they are very helpfull from a to Z, and i mean all of it before sale and after sale all my questions been answered and i been always dealing with Ken Lee very nice guy i do really mean it i been geting all my lap tops from newegg but how i been treated here i do reallly like it a lot and i hade a small problem with the lap top when it arrive that the CPU was not locked so i sent the pc to them they do it and send it back to me next day air at their expensese, and everything been so smooth i can assure one thing they gain a new costumer for sure and i raccomand all of you who need to get a laptop to get it from these guys they are very nice helpfull and as far as price very good price the shipping was eccellent double pachage,any way better than newegg any way and the service is great,with newegg many complications and very hard to talk to someone, thanks Ken for the Good job.
Aiman in Houston Tx"
"I purchased the Sager NP9280 laptop from Gentech after searching everywhere for the product I wanted and the company with the best reviews and all I can say is that they are first class. Since I ordered this laptop from here over the pond (UK) I have been looked after from start to finish even down to them posting me a spare driver DVD when my son's dog ate mine. I will certainly deal with them again. The laptop is excellent so much so I have not touched my i7 desktop since I received it. Thanks to Gentech!"
"Ordered an Asus G51J-A1 notebook from Gentech PC. Is Next Day Air, and am anticipating it's arrival sometime today or tomorrow.
UPDATE: Received laptop today. Running it and personalizing it and loading program/apps. Very excited and happy. Thanks GenTech!
UPDATE 2: Installed Batman Arkham Asylum and Borderlands. Both played very well on high settings. Just watch out for the gpu overclock function for Borderlands. Other than that, I love this notebook!"
"I have nothing to say but good things about this company. I ordered an Asus GX71GX-A1 on the Friday before Labor Day. I wasn't sure if it would arrive until after the holiday, but they shipped it out that night and it arrived Saturday morning. I quite like the fact they call you to verify your credit card information and to answer any questions. Besides giving a layer of security, it gives a personal touch that many online retailers don't have. I definitely recommend this company and I hope to do business with them in the future."
"I purchased two Asus G51Vx-A1 laptop computers from GenTech.
I have purchased many computers in the past from other companies and I have never received the level of service that I have from Ken Lee at GenTech. He patiently took my many questions and responded usually within minutes. He gave me a high level of confidence in the company and the type of service I would receive and I have not been disappointed.
He gave me an estimated time for the computers to be assembled and sent and the company followed through and sent the computers just as he said.
When you purchase an item like this you want to know that you will not be abandoned by the company. GenTech stands behind what they sell.
If there was a rating scale I would give them the top rating in all categories of service. This will definitely not be the last transaction I have with GenTech. I am very pleased!
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"Amazing service, never dealt with such great service in my life. I recommend anyone who's interested in buying a laptop to buy from them. Dealt with them for a month or so and answered every question I had. "
"Ken Lee offers the best customer service in the business... And, that is not to mention the excellent prices.I have ordered from him more than once and will continue to be a customer. GenTechPC has a customer for life here"
"GenTech is the best company I have ever dealt with for buying notebooks. I'm talking about the whole 9 yards: pre-sales, sales, support, etc. They don't abandon you after the purchase. Their e-mail response time is very fast - usually within minutes. Ken Lee is very courteous and professional. This was my first purchase from GenTech. Rest assured, there are more to come.
GenTech Computers gets the highest score I've ever given. First-class all the way!
System purchased: Asus G51Vx-A1"
"Completely reputable. Outstanding customer service, great warranty follow up. Dealing with Ken Lee was a pleasure. Customer for life. Thanks GentechPC !"
"GREAT EXPERIENCE! After waiting for two weeks for J & R to have the 1000HE in stock, I gave up and started looking elsewhere, eventually finding gentech computers. I ordered the netbook and received it very quickly. This is my first experience with gentech but I'll definitely be shopping there in the future."
"I purchased a Notebook Computer from GenTech and found the company to be both Professional and Customer Friendly, an unexpected pleasure these days. Ken, a GenTech Sales Representative was extremely helpful. I highly recommend GenTech. "
"I am a soldier in Iraq. I ordered an Asus G70S-A1. As expected they were out of stock, it is a pretty decently priced laptop for what you get in the laptop. I was unable to check on the status of my order other than the few emails i sent. I emailed the support guys about my situation and a guy named Ken emailed me back and said he would keep track of the status of my order. I got anxious because of the time it was taking for my laptop to arrive. I emailed Ken and he reassured me that he was doing everything he could and when it got here he would email me. When the laptop arrived he emailed me and told me that it had arrived. This email was not the confirmation email it was him just letting me know it had arrived. The next day i got the confirmation email, telling me it had arrived and that it was shipped. This is the best service i have experienced when dealing with people online. After 15 months overseas i have dealt with alot of online companies. This company keeps track of there customers and makes sure they get what they want. I was very happy with them and plan on being a return customer. Thanks a lot for all your help. "
"I have purchased a total of 4 laptops from GenTechPC over the course of the last year and a half or so. If I never need a new product or help with a product I know exactly where to go.
The customer support is the strongest that I have ever dealt with on any online company. Once you buy a notebook from here you pretty much just made a friend. Thats exactly how they treat you like a personal friend. No rudeness, no "cookie cutter" automated responses, incredibly quick resolution to any problem, and willing to go above and beyond the call of duty to assist you if the need arises.
I ran into Ken one of the employees of Gentech on the NotebookReview.com forums by chance, some of the forum members recommended this company to me, Ken had no problems exchanging about 15 emails with me to answer some questions I had before I even committed to purchase anything from them, I have also seen Ken call Asus for support on behalf of the customer many times. He will post things in the forums like beta bios that otherwise we would never have. Great little product reviews, and he is dead honest about everything. He has no problem saying "I really do not like this product, or would not recommend it" even tho thats the product he is selling.
So you get a company that holds customer support to the highest standard, no sales game gimmicks to sway you into buying something, some of the best prices on the net (only one or two times did I see anybody selling something cheaper and it was only a few $$$, and Asus itself makes some of the best products in my opinion when you do a price vs performance breakdown.
My Products:
Asus C90S
Asus G50V-A1
2x Asus EEE 1000H
I was and am happy with every single one of them, and will continue to do business with Gentech for as long as Asus has a product I am interested in for the years to come."
"Wow, EXCELLENT service. Ordered it on 9th and had it on the 12th. I have had to call twice to get help and both times I was walked through with such patience AND they spoke English as well as I do! Great laptop and great price. Can't say enough good about them. I would and will purchase from them again. Asus M50VM A-1."